TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281582 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from i'll never use this cumbersom product again You refused to accept my bank routing number and kept pushing me back until I reached 12:00 , then you shut down your system. Now you have forced me to mail my return and it is late.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes things easy! I've used the box Turbo Tax Download but this online program is Awesome. Will definitely return to this program next year.
Date published: 2021-10-16
Rated 2 out of 5 by from Lost access to info I had entered. I have used TurboTax for years. This year I filed an extension. When I came back to finish, it wanted me to update. After the update, I could no longer access some of the info I had entered. Specifically, I sold a rental house and I could no longer access that info to make adjustments. I didn't have time to file a complaint with Intuit, so I had to file and lose money because I couldn't adjust the info I had entered. The software seemed a little more glitchy in how it took you through stuff if you tried to back up to correct something. I have been thrilled with TurboTax for many years, but this year was disappointing.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes taxes so easy! TurboTax has been so easy to use for self-employed people. This process is so much simpler than other methods.
Date published: 2021-10-16
Rated 5 out of 5 by from LIVE EXPERTS IN TURBOTAX IS THE BOMB! I had a very difficult tax situation but it was resolved beautifully by the live tax expert.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is great I've used Turbo Tax for years and have always had a good experience. This year I tried and upgrade and I spoke with a tax attorney who helped me fix and isssue I was having. She was really patient, and professional.
Date published: 2021-10-16
Rated 5 out of 5 by from Fab assistance from Karen Great timely necessary assistance from live consultant.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Works for me I have Been Using Turbo Tax for several years now - satisfied customer
Date published: 2021-10-16
Rated 3 out of 5 by from Meh. I'm not thrilled, but I'm glad to have gotten my taxes done. Unfortunately, I waited until the last minute. Your program wasn't as clear and easy as you claim. However, what really turned me off is your constant attempts at upselling. Jeez. Leave me alone.
Date published: 2021-10-16
Rated 5 out of 5 by from LONG TIME FULLY SATISFIED TURBO TAXER Easy to use! I habe used TT for so long that I can't remember what it was like before. Great product!
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from i'll never use this cumbersom product again You refused to accept my bank routing number and kept pushing me back until I reached 12:00 , then you shut down your system. Now you have forced me to mail my return and it is late.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes things easy! I've used the box Turbo Tax Download but this online program is Awesome. Will definitely return to this program next year.
Date published: 2021-10-16
Rated 2 out of 5 by from Lost access to info I had entered. I have used TurboTax for years. This year I filed an extension. When I came back to finish, it wanted me to update. After the update, I could no longer access some of the info I had entered. Specifically, I sold a rental house and I could no longer access that info to make adjustments. I didn't have time to file a complaint with Intuit, so I had to file and lose money because I couldn't adjust the info I had entered. The software seemed a little more glitchy in how it took you through stuff if you tried to back up to correct something. I have been thrilled with TurboTax for many years, but this year was disappointing.
Date published: 2021-10-16
Rated 5 out of 5 by from Makes taxes so easy! TurboTax has been so easy to use for self-employed people. This process is so much simpler than other methods.
Date published: 2021-10-16
Rated 5 out of 5 by from LIVE EXPERTS IN TURBOTAX IS THE BOMB! I had a very difficult tax situation but it was resolved beautifully by the live tax expert.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax is great I've used Turbo Tax for years and have always had a good experience. This year I tried and upgrade and I spoke with a tax attorney who helped me fix and isssue I was having. She was really patient, and professional.
Date published: 2021-10-16
Rated 5 out of 5 by from Fab assistance from Karen Great timely necessary assistance from live consultant.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Works for me I have Been Using Turbo Tax for several years now - satisfied customer
Date published: 2021-10-16
Rated 3 out of 5 by from Meh. I'm not thrilled, but I'm glad to have gotten my taxes done. Unfortunately, I waited until the last minute. Your program wasn't as clear and easy as you claim. However, what really turned me off is your constant attempts at upselling. Jeez. Leave me alone.
Date published: 2021-10-16
Rated 5 out of 5 by from LONG TIME FULLY SATISFIED TURBO TAXER Easy to use! I habe used TT for so long that I can't remember what it was like before. Great product!
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 17