TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Turbotax has gone backwards on their quality Don't recall exactly nor do I care to research to be certain exactly how many years but I believe I have been a TurboTax user for probably 20 plus years. Last year and again this year I have had issues submitting my credit card info for e-file by logging into my Intuit account. I don't remember how the problem was solved last year and I've spent the past two evenings trying to get past my Intuit account info to pay for my state filing and submit my returns. I've called customer support and was e-mailed a list of options to try to solve this including deleting my cache and downloading another web browser. Having done both of these and neither one of these helped. The info from support to try to help with this problem online was outdated and at least a year old. You would think a company like this would be able to fix the problem and not rely on customers to supply the solutions. As I'm sitting here on hold trying to speak to a customer service rep I figured I would try paying as a guest and low and behold I was able to pay and submit my returns. TT needs to get this problem fixed first and foremost but at least be able to advise others on how to get around this problem. Very frustrating and you've probably lost a customer for life.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax Terrific Been using Turbo Tax for over 20 years. Always easy, always fast, always no issues.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax is easy! I've used Turbo Tax for several years. They make it easy!
Date published: 2022-02-09
Rated 5 out of 5 by from Very good experience! Easy to use straight forward! I found Turbo Tax to be very easy to use, tips and instructions helped along the way and it allowed me to file both state and federal taxes for free!
Date published: 2022-02-09
Rated 5 out of 5 by from TurboTax is the BEST For a first time filer it was the best experience !
Date published: 2022-02-09
Rated 5 out of 5 by from Great App I’ve been using this app for almost 8 years and have been doing my own taxes and love everything about it. All my info is stored for nest year and makes it that much easier to file.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax is very Awesome it was great that there were live agents readily available to help when needed
Date published: 2022-02-09
Rated 4 out of 5 by from TurboTax is awesome Direct, simple and easy to use. The information provided is satisfactory.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax was easy and served active duty military Thank you for serving active duty military at no cost.
Date published: 2022-02-09
Rated 5 out of 5 by from very easy to do Let me tell you how easy this was to file my return! Thanks for the free filing
Date published: 2022-02-09
All TurboTax® Offerings Reviews - Page 15982
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax has gone backwards on their quality Don't recall exactly nor do I care to research to be certain exactly how many years but I believe I have been a TurboTax user for probably 20 plus years. Last year and again this year I have had issues submitting my credit card info for e-file by logging into my Intuit account. I don't remember how the problem was solved last year and I've spent the past two evenings trying to get past my Intuit account info to pay for my state filing and submit my returns. I've called customer support and was e-mailed a list of options to try to solve this including deleting my cache and downloading another web browser. Having done both of these and neither one of these helped. The info from support to try to help with this problem online was outdated and at least a year old. You would think a company like this would be able to fix the problem and not rely on customers to supply the solutions. As I'm sitting here on hold trying to speak to a customer service rep I figured I would try paying as a guest and low and behold I was able to pay and submit my returns. TT needs to get this problem fixed first and foremost but at least be able to advise others on how to get around this problem. Very frustrating and you've probably lost a customer for life.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax Terrific Been using Turbo Tax for over 20 years. Always easy, always fast, always no issues.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax is easy! I've used Turbo Tax for several years. They make it easy!
Date published: 2022-02-09
Rated 5 out of 5 by from Very good experience! Easy to use straight forward! I found Turbo Tax to be very easy to use, tips and instructions helped along the way and it allowed me to file both state and federal taxes for free!
Date published: 2022-02-09
Rated 5 out of 5 by from TurboTax is the BEST For a first time filer it was the best experience !
Date published: 2022-02-09
Rated 5 out of 5 by from Great App I’ve been using this app for almost 8 years and have been doing my own taxes and love everything about it. All my info is stored for nest year and makes it that much easier to file.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax is very Awesome it was great that there were live agents readily available to help when needed
Date published: 2022-02-09
Rated 4 out of 5 by from TurboTax is awesome Direct, simple and easy to use. The information provided is satisfactory.
Date published: 2022-02-09
Rated 5 out of 5 by from Turbo Tax was easy and served active duty military Thank you for serving active duty military at no cost.
Date published: 2022-02-09
Rated 5 out of 5 by from very easy to do Let me tell you how easy this was to file my return! Thanks for the free filing
Date published: 2022-02-09
All TurboTax® Offerings Reviews - Page 15982