TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Piece of Cake I think the tool is awesome well organized and easy to use
Date published: 2022-04-15
Rated 4 out of 5 by from convenient service used if for the first time, pretty straight forward
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Easy navigation..Acurate instructions.....Will continue to use
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax is good but lack better user experience I have a good experience at first but due to differences on your product make it very confusing. For example, i bought the TurboTax Premier for desktop and found out that it does not support imports for crypto currency. Then I have to file multiple request for refunds. Then i tried to use the TurboTax online and after about an hour with tech support who told me I can import my tax return from the desktop to online does not work. I had to redo all my tax return again with the online version. Finally, when i tried to import my crypto transaction from my crypto exchanges it fails, i tried that for 2 hrs and finally called two tech support for another 2 hrs and nothing works. I finally had to manually calculate my own crypto transaction from my crypto exchange and have to manually enter the entry for each of my transaction. I had been using H & R block to file my tax returns in the past but it does not currently support importing crypto transaction like TurboTax does which is why i switch to TurboTax this year to do my tax returns. I spent more than 10 hrs doing this year tax returns which usually take me about an hour to do. I can't say this is a good experience. Other than the miscommunication in the products offering features and failure to import crypto transaction i think the product is good but failure in these two areas are critical to be fixed.
Date published: 2022-04-15
Rated 5 out of 5 by from so easy to use. the easiest forms I've ever had to fill out. thanks turbo tax.
Date published: 2022-04-15
Rated 3 out of 5 by from Simple enough Taxation is extortion but at least TurboTax makes it easy
Date published: 2022-04-15
Rated 5 out of 5 by from Easy fast reliable Greatest experience ever, personal response quickly. Super friendly and helpful
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax more difficult this year I have used Turbotax for over 15 years. This year was more difficult and TT didn't seem to be as intuitive as in the past. I was very disappointed with its performance although I did find a way to muddle through. Calculations were fine but it seemed as if I was in a loop when answering questions, especially when reporting income.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax makes it EASY! Walks you through every step, making it easy to file with confidence!
Date published: 2022-04-15
Rated 4 out of 5 by from some sections need additional example help I sold a rental home and the sale expenses (cost) section had little to no help. I searched in the questions and online and eventually found all the expense cost of the sale that were allowed in the question answered. essentially was looking for the fees associated with the sale and what could be deducted
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1596
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Piece of Cake I think the tool is awesome well organized and easy to use
Date published: 2022-04-15
Rated 4 out of 5 by from convenient service used if for the first time, pretty straight forward
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Easy navigation..Acurate instructions.....Will continue to use
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax is good but lack better user experience I have a good experience at first but due to differences on your product make it very confusing. For example, i bought the TurboTax Premier for desktop and found out that it does not support imports for crypto currency. Then I have to file multiple request for refunds. Then i tried to use the TurboTax online and after about an hour with tech support who told me I can import my tax return from the desktop to online does not work. I had to redo all my tax return again with the online version. Finally, when i tried to import my crypto transaction from my crypto exchanges it fails, i tried that for 2 hrs and finally called two tech support for another 2 hrs and nothing works. I finally had to manually calculate my own crypto transaction from my crypto exchange and have to manually enter the entry for each of my transaction. I had been using H & R block to file my tax returns in the past but it does not currently support importing crypto transaction like TurboTax does which is why i switch to TurboTax this year to do my tax returns. I spent more than 10 hrs doing this year tax returns which usually take me about an hour to do. I can't say this is a good experience. Other than the miscommunication in the products offering features and failure to import crypto transaction i think the product is good but failure in these two areas are critical to be fixed.
Date published: 2022-04-15
Rated 5 out of 5 by from so easy to use. the easiest forms I've ever had to fill out. thanks turbo tax.
Date published: 2022-04-15
Rated 3 out of 5 by from Simple enough Taxation is extortion but at least TurboTax makes it easy
Date published: 2022-04-15
Rated 5 out of 5 by from Easy fast reliable Greatest experience ever, personal response quickly. Super friendly and helpful
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax more difficult this year I have used Turbotax for over 15 years. This year was more difficult and TT didn't seem to be as intuitive as in the past. I was very disappointed with its performance although I did find a way to muddle through. Calculations were fine but it seemed as if I was in a loop when answering questions, especially when reporting income.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax makes it EASY! Walks you through every step, making it easy to file with confidence!
Date published: 2022-04-15
Rated 4 out of 5 by from some sections need additional example help I sold a rental home and the sale expenses (cost) section had little to no help. I searched in the questions and online and eventually found all the expense cost of the sale that were allowed in the question answered. essentially was looking for the fees associated with the sale and what could be deducted
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1596