TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo tax is great Great experience and the service was quick straightforward and easy
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is good Turbo Tax does not handle payments from Native Americans for elders. Turbo Tax wants to enter it as work and it is not. It's a elder distribution or payment and is not for any work done by the recipient. Please fix this. Otherwise Turbo Tax handles everything fine.
Date published: 2022-04-15
Rated 5 out of 5 by from Great product Easy to use and very user friendly, would recommend to everybody.
Date published: 2022-04-15
Rated 4 out of 5 by from Made the process easier. Appreciate that Turbo Tax can import most of the needed information.
Date published: 2022-04-15
Rated 5 out of 5 by from Fantastic App Makes everything super easy and less stressful. Very detailed!
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO IS GREAT Everything is fast and easy. Everything is easy to understand. They have experts to help if needed.
Date published: 2022-04-15
Rated 5 out of 5 by from Sanity Saver Well, we still owed money, but at least we know we did it all correctly. We've been using TurboTax for 26+ years. No plans to change!
Date published: 2022-04-15
Rated 2 out of 5 by from Significant decline in quality this year This year, there multiple areas where there were multiple areas where clarification was needed, but sadly lacking. I had to look back in my print screens from last year to understand some sections. When I tried to itemize with medial expenses this year, Turbotax totals showed $4230 more in expenses than I actually had entered. They did not provide explanation as to how they came up with the numbers. In prior years, they would have provided explanations. In another section while I was entering Roth IRA info, and they asked a question about traditional IRA's, but the heading just said "IRA". Because the explanation was inadequate, I researched on my own at length before determining my answer for my Roth IRA (because I was still in that section), only to find on an other section in smaller print, the term "traditional" was used next to that question. Then they continued on with the rest of the questions for my Roth IRA. Very frustrating indeed! Next year, I hope Turbo Tax restores to the quality of prior years.
Date published: 2022-04-15
Rated 1 out of 5 by from Business ABSOLUTELY HORRIBLE I have used Turbotax for personal for myself and parents for 15+yrs and been very satisfied. My mom passed away in 2021 and had to file a 1041 Estate form. A simple document (easier than 1040) - yet I had to by the $185 Business to do it ! Ok fine if it works -- however this version does not import from the brokerage - I had to manually enter all the stock sells out of the trust. For many of the questions they provide almost no help - unlike the 1040-- this is just a halfbaked knock off and they are putting their effort into the mainstay 1040. THEN I got to filing and it only has about 15 states - THEY COULD HAVE TOLD ME THIS Before I bought it. I was fine with paying extra but didn't want to reenter everything again and paper file. On hold for 40 and the answer was no help. Net -- all manual - no help - no state and $185 (outrageous), Very disappointed. (rating on the 1040 - 4-5 stars)
Date published: 2022-04-15
Rated 5 out of 5 by from Easy Process It was easy to complete all the necessary information and submit my taxes. Did not take too long.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1592
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great Great experience and the service was quick straightforward and easy
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is good Turbo Tax does not handle payments from Native Americans for elders. Turbo Tax wants to enter it as work and it is not. It's a elder distribution or payment and is not for any work done by the recipient. Please fix this. Otherwise Turbo Tax handles everything fine.
Date published: 2022-04-15
Rated 5 out of 5 by from Great product Easy to use and very user friendly, would recommend to everybody.
Date published: 2022-04-15
Rated 4 out of 5 by from Made the process easier. Appreciate that Turbo Tax can import most of the needed information.
Date published: 2022-04-15
Rated 5 out of 5 by from Fantastic App Makes everything super easy and less stressful. Very detailed!
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO IS GREAT Everything is fast and easy. Everything is easy to understand. They have experts to help if needed.
Date published: 2022-04-15
Rated 5 out of 5 by from Sanity Saver Well, we still owed money, but at least we know we did it all correctly. We've been using TurboTax for 26+ years. No plans to change!
Date published: 2022-04-15
Rated 2 out of 5 by from Significant decline in quality this year This year, there multiple areas where there were multiple areas where clarification was needed, but sadly lacking. I had to look back in my print screens from last year to understand some sections. When I tried to itemize with medial expenses this year, Turbotax totals showed $4230 more in expenses than I actually had entered. They did not provide explanation as to how they came up with the numbers. In prior years, they would have provided explanations. In another section while I was entering Roth IRA info, and they asked a question about traditional IRA's, but the heading just said "IRA". Because the explanation was inadequate, I researched on my own at length before determining my answer for my Roth IRA (because I was still in that section), only to find on an other section in smaller print, the term "traditional" was used next to that question. Then they continued on with the rest of the questions for my Roth IRA. Very frustrating indeed! Next year, I hope Turbo Tax restores to the quality of prior years.
Date published: 2022-04-15
Rated 1 out of 5 by from Business ABSOLUTELY HORRIBLE I have used Turbotax for personal for myself and parents for 15+yrs and been very satisfied. My mom passed away in 2021 and had to file a 1041 Estate form. A simple document (easier than 1040) - yet I had to by the $185 Business to do it ! Ok fine if it works -- however this version does not import from the brokerage - I had to manually enter all the stock sells out of the trust. For many of the questions they provide almost no help - unlike the 1040-- this is just a halfbaked knock off and they are putting their effort into the mainstay 1040. THEN I got to filing and it only has about 15 states - THEY COULD HAVE TOLD ME THIS Before I bought it. I was fine with paying extra but didn't want to reenter everything again and paper file. On hold for 40 and the answer was no help. Net -- all manual - no help - no state and $185 (outrageous), Very disappointed. (rating on the 1040 - 4-5 stars)
Date published: 2022-04-15
Rated 5 out of 5 by from Easy Process It was easy to complete all the necessary information and submit my taxes. Did not take too long.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1592