TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Thank You Turbo Tax My expert tax advisor did an incredible job and went above and beyond to get the best possible result for me
Date published: 2022-07-01
Rated 5 out of 5 by from Carla at Turbotax was amazing Carla was very thorough and patient in helping us figure out our error
Date published: 2022-07-01
Rated 5 out of 5 by from Great for doing taxes on your own I hit a couple snags along the way. I was able to access the live help and got quick responses. They were able to help me each time.
Date published: 2022-07-01
Rated 5 out of 5 by from KY it was great i would use it again very easy to use
Date published: 2022-07-01
Rated 4 out of 5 by from USER FRIENDLY Turbo Tx is the only Tax program I've ever used! I recommend it to EVERYONE that prefers to do their own taxes.
Date published: 2022-07-01
Rated 1 out of 5 by from Terrible Wait Time My first tax expert paired with me was a woman who never answered my texts. She would go weeks/months without answering me. I sent her maybe 6 texts in a row over a week period with no reply. She even told me my taxes were done and she transferred me to someone new. Weeks later and I find out she actually didn't. I waited all that time for nothing until I had to eventually switch to a new person. I found it ridiculous that I was still expected to pay the amount in full considering the terrible and unprofessional service I received.
Date published: 2022-07-01
Rated 2 out of 5 by from Couldnt efil state This has made my son miss out on 750 dollars we would have received from Colorado, but couldnt because its due by 6/30 and I spent all night trying to efile it and it wouldnt take payment for the state taxes so it wouldnt file. It wouldn't update the payment to include the state
Date published: 2022-07-01
Rated 5 out of 5 by from AMAZING IT WAS FAST & EASY LETS JUST HOPE EVERYTHIMG IS CORRECT
Date published: 2022-07-01
Rated 3 out of 5 by from Turbo Tax is ok but still needs work Filing and amended return Federal and State (CA) is confusing. The CA tax web site says e-file is not allowed. But TT only gives me the option to e-file? "Help" is also confusing. Additionally, after e-filing, now TT prints a 1040-V saying I owe money, when it's clear 1040X says I'm owed money? No explanations of why 1040-V got generated.
Date published: 2022-07-01
Rated 5 out of 5 by from Love turbo tax Good when I have a question they make you feel like they care
Date published: 2022-07-01
All TurboTax® Offerings Reviews - Page 159
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank You Turbo Tax My expert tax advisor did an incredible job and went above and beyond to get the best possible result for me
Date published: 2022-07-01
Rated 5 out of 5 by from Carla at Turbotax was amazing Carla was very thorough and patient in helping us figure out our error
Date published: 2022-07-01
Rated 5 out of 5 by from Great for doing taxes on your own I hit a couple snags along the way. I was able to access the live help and got quick responses. They were able to help me each time.
Date published: 2022-07-01
Rated 5 out of 5 by from KY it was great i would use it again very easy to use
Date published: 2022-07-01
Rated 4 out of 5 by from USER FRIENDLY Turbo Tx is the only Tax program I've ever used! I recommend it to EVERYONE that prefers to do their own taxes.
Date published: 2022-07-01
Rated 1 out of 5 by from Terrible Wait Time My first tax expert paired with me was a woman who never answered my texts. She would go weeks/months without answering me. I sent her maybe 6 texts in a row over a week period with no reply. She even told me my taxes were done and she transferred me to someone new. Weeks later and I find out she actually didn't. I waited all that time for nothing until I had to eventually switch to a new person. I found it ridiculous that I was still expected to pay the amount in full considering the terrible and unprofessional service I received.
Date published: 2022-07-01
Rated 2 out of 5 by from Couldnt efil state This has made my son miss out on 750 dollars we would have received from Colorado, but couldnt because its due by 6/30 and I spent all night trying to efile it and it wouldnt take payment for the state taxes so it wouldnt file. It wouldn't update the payment to include the state
Date published: 2022-07-01
Rated 5 out of 5 by from AMAZING IT WAS FAST & EASY LETS JUST HOPE EVERYTHIMG IS CORRECT
Date published: 2022-07-01
Rated 3 out of 5 by from Turbo Tax is ok but still needs work Filing and amended return Federal and State (CA) is confusing. The CA tax web site says e-file is not allowed. But TT only gives me the option to e-file? "Help" is also confusing. Additionally, after e-filing, now TT prints a 1040-V saying I owe money, when it's clear 1040X says I'm owed money? No explanations of why 1040-V got generated.
Date published: 2022-07-01
Rated 5 out of 5 by from Love turbo tax Good when I have a question they make you feel like they care
Date published: 2022-07-01
All TurboTax® Offerings Reviews - Page 159