TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good Experience Had a great experience and felt supported throughout the process.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Live is Awesome! My TurboTax live expert Amber was awesome! She was able to help me when no one else could because this year I invested in crypto and stocks and was really patient with me. She deserves a pay raise for sure! Extremely happy with my purchase!
Date published: 2022-04-15
Rated 5 out of 5 by from MichiganTax-thanksforttax Long time user. Would recommend to anyone. I've been using it for about 15 years.
Date published: 2022-04-15
Rated 5 out of 5 by from Thank you Turbo Tax for years of expert tax help! I have been working with Turbo Tax for years. Turbo Tax has only given me expert care and services. I recommend Turbo Tax for anyone who wants their taxes done correctly.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Program It get easier every year with Turbo Tax. they seem to have all the bugs out and ask every question. I've been using it for 10 years.
Date published: 2022-04-15
Rated 3 out of 5 by from taxes are complicated - turbotax tries to help Turbo Tax tries to uncomplicate taxes. the software would be better if you knew which actual tax doc/form/line is affected by your answer. Why does IRS want user to mail in certain docs in addition to e-filing? I got audited last year and now I'm gun shy.
Date published: 2022-04-15
Rated 5 out of 5 by from Love Turbotax I have used Turbotax for years and love the way it makes recommendations as I move forward through the process. I also love that I can save my entries and exit the program and then pick up where I left off. That makes it much less stressful since I can take several days to complete the tax process. Turbotax will also make recommendations to reduce your tax burden for the future and I appreciate that.
Date published: 2022-04-15
Rated 1 out of 5 by from Not a good experience this time around I've used TurboTax forever for my Federal return, did my State on their respective IRS site. This time around I accidently pressed upgrade when the continuous advertisements popped up asking if I wanted to go from Deluxe to Premier. Once you do that, there's no way to undo it, and you're forced to either go forward, paying for a new product at a higher price point with no benefit, or clear out all of the data you already entered and start over. What's usually a good experience turned out to be a frustrating one this year.
Date published: 2022-04-15
Rated 5 out of 5 by from Great and prompt live agent Tax expert was very patient and helpful. He answered my questions and was able to view my form as it was completed.
Date published: 2022-04-15
Rated 3 out of 5 by from Extra Charges I've been using TurboTax for years. It's always been reasonably easy to use, and I've always used it to E-file both my Federal and State returns. This year I owe the feds and am getting a state refund, and Intuit wants to charge me an extra $40 (on top of the $25 that I've always paid) to E-file the state because they can't take it out of my non-existent federal refund. Like I said, I'm getting a state refund. Why can't the E-file fee come out of that?
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1576
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Experience Had a great experience and felt supported throughout the process.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Live is Awesome! My TurboTax live expert Amber was awesome! She was able to help me when no one else could because this year I invested in crypto and stocks and was really patient with me. She deserves a pay raise for sure! Extremely happy with my purchase!
Date published: 2022-04-15
Rated 5 out of 5 by from MichiganTax-thanksforttax Long time user. Would recommend to anyone. I've been using it for about 15 years.
Date published: 2022-04-15
Rated 5 out of 5 by from Thank you Turbo Tax for years of expert tax help! I have been working with Turbo Tax for years. Turbo Tax has only given me expert care and services. I recommend Turbo Tax for anyone who wants their taxes done correctly.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Program It get easier every year with Turbo Tax. they seem to have all the bugs out and ask every question. I've been using it for 10 years.
Date published: 2022-04-15
Rated 3 out of 5 by from taxes are complicated - turbotax tries to help Turbo Tax tries to uncomplicate taxes. the software would be better if you knew which actual tax doc/form/line is affected by your answer. Why does IRS want user to mail in certain docs in addition to e-filing? I got audited last year and now I'm gun shy.
Date published: 2022-04-15
Rated 5 out of 5 by from Love Turbotax I have used Turbotax for years and love the way it makes recommendations as I move forward through the process. I also love that I can save my entries and exit the program and then pick up where I left off. That makes it much less stressful since I can take several days to complete the tax process. Turbotax will also make recommendations to reduce your tax burden for the future and I appreciate that.
Date published: 2022-04-15
Rated 1 out of 5 by from Not a good experience this time around I've used TurboTax forever for my Federal return, did my State on their respective IRS site. This time around I accidently pressed upgrade when the continuous advertisements popped up asking if I wanted to go from Deluxe to Premier. Once you do that, there's no way to undo it, and you're forced to either go forward, paying for a new product at a higher price point with no benefit, or clear out all of the data you already entered and start over. What's usually a good experience turned out to be a frustrating one this year.
Date published: 2022-04-15
Rated 5 out of 5 by from Great and prompt live agent Tax expert was very patient and helpful. He answered my questions and was able to view my form as it was completed.
Date published: 2022-04-15
Rated 3 out of 5 by from Extra Charges I've been using TurboTax for years. It's always been reasonably easy to use, and I've always used it to E-file both my Federal and State returns. This year I owe the feds and am getting a state refund, and Intuit wants to charge me an extra $40 (on top of the $25 that I've always paid) to E-file the state because they can't take it out of my non-existent federal refund. Like I said, I'm getting a state refund. Why can't the E-file fee come out of that?
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1576