TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax experience was great Easy to navigate and use . Was occasionally slow when using it outside of US
Date published: 2022-04-17
Rated 5 out of 5 by from TURBO TAX IS USER FRIENDLY I have been using Turbo Tax for the last couple of years and found it to be user friendly. However, each year, there are changes to enhance the product but at the same time, we as user have to up-grade the product we already have and pay - which I think causes a bit us to be discouraged. Hope there are not too many changes that will affect our ability to continue to use this product more efficiently. Thank you.
Date published: 2022-04-17
Rated 4 out of 5 by from Good but 3 Problems with Program This Year The program was generally good, but I had 3 problem areas this year that I have never had before and needed help from the Professional Help Line. 1. For many days I was unable to enter our Social Security data for SSA-1099 for Box 5. I could enter data in all of the other blocks on that form but for Box 5 (but did not need to); I tried 5 or 6 dozen times! 2. I had made the wrong answer for confirming the Economic Impact Payments. I thought that we had received only 1 payment and inadvertently entered the need for an additional 1,400 refund. I subsequently learned that was wrong abut could not figure out how to undo the 1,400 entry. While I was on the phone with the help line, the program magically allowed me to enter the Box 5 data for SSA-1099 and the representative had only to get me to the place to remove the erroneous 1,400 Economic Impact Payment. 3. Tonight I was unable to enter Long Term Care Premiums in the proper box for my Alabama return. I worked around that by entering it as a miscellaneous deduction. I have used TurboTax for many (likely 20 or so) years, and this was the first time that I ever had difficulty with the program and needed the professional help line.
Date published: 2022-04-17
Rated 5 out of 5 by from THANK YOU I LIKE THE EASE OF USE. THE STEP BY STEP PROCESS MAKES IT EASY.
Date published: 2022-04-17
Rated 5 out of 5 by from Game changer. This application is a game changer. I love the upload W-2 feature.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use and understand I've used Turbo Tax for more than 10 years. It's easy to use and understand with the question format. If you can't understand there is always help when needed.
Date published: 2022-04-17
Rated 5 out of 5 by from Greatest tool ever! I’ve done my taxes through here since I started doing taxes! They really make it easy and have never failed me! simple way to not leave home and still get all questions answered!
Date published: 2022-04-17
Rated 4 out of 5 by from Was simple and good vaue was simple and easy to use. will us again next year. saved me money
Date published: 2022-04-17
Rated 5 out of 5 by from Tax Filing Made Simple! Software was simple, and allowed me to enter all of my files with no issue. Highly recommended!
Date published: 2022-04-17
Rated 3 out of 5 by from It is okay but it is not free I did not like the E schedule part and the extra charges, it it not free.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1574
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax experience was great Easy to navigate and use . Was occasionally slow when using it outside of US
Date published: 2022-04-17
Rated 5 out of 5 by from TURBO TAX IS USER FRIENDLY I have been using Turbo Tax for the last couple of years and found it to be user friendly. However, each year, there are changes to enhance the product but at the same time, we as user have to up-grade the product we already have and pay - which I think causes a bit us to be discouraged. Hope there are not too many changes that will affect our ability to continue to use this product more efficiently. Thank you.
Date published: 2022-04-17
Rated 4 out of 5 by from Good but 3 Problems with Program This Year The program was generally good, but I had 3 problem areas this year that I have never had before and needed help from the Professional Help Line. 1. For many days I was unable to enter our Social Security data for SSA-1099 for Box 5. I could enter data in all of the other blocks on that form but for Box 5 (but did not need to); I tried 5 or 6 dozen times! 2. I had made the wrong answer for confirming the Economic Impact Payments. I thought that we had received only 1 payment and inadvertently entered the need for an additional 1,400 refund. I subsequently learned that was wrong abut could not figure out how to undo the 1,400 entry. While I was on the phone with the help line, the program magically allowed me to enter the Box 5 data for SSA-1099 and the representative had only to get me to the place to remove the erroneous 1,400 Economic Impact Payment. 3. Tonight I was unable to enter Long Term Care Premiums in the proper box for my Alabama return. I worked around that by entering it as a miscellaneous deduction. I have used TurboTax for many (likely 20 or so) years, and this was the first time that I ever had difficulty with the program and needed the professional help line.
Date published: 2022-04-17
Rated 5 out of 5 by from THANK YOU I LIKE THE EASE OF USE. THE STEP BY STEP PROCESS MAKES IT EASY.
Date published: 2022-04-17
Rated 5 out of 5 by from Game changer. This application is a game changer. I love the upload W-2 feature.
Date published: 2022-04-17
Rated 5 out of 5 by from easy to use and understand I've used Turbo Tax for more than 10 years. It's easy to use and understand with the question format. If you can't understand there is always help when needed.
Date published: 2022-04-17
Rated 5 out of 5 by from Greatest tool ever! I’ve done my taxes through here since I started doing taxes! They really make it easy and have never failed me! simple way to not leave home and still get all questions answered!
Date published: 2022-04-17
Rated 4 out of 5 by from Was simple and good vaue was simple and easy to use. will us again next year. saved me money
Date published: 2022-04-17
Rated 5 out of 5 by from Tax Filing Made Simple! Software was simple, and allowed me to enter all of my files with no issue. Highly recommended!
Date published: 2022-04-17
Rated 3 out of 5 by from It is okay but it is not free I did not like the E schedule part and the extra charges, it it not free.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1574