TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Turbo Tax Review When using the Turbo Tax link from Fidelity I would like the option to pay up front with the discount so that I can look at my full return earlier in the process to compare to last years return. I found it confusing going through the medical deductions. I'd rather see all the deductions in a menu up front instead of going through them piecemeal by screen. I have found that I prefer using your software based product over the web based product.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is very difficult I couldn't print and review anything until I paid to file them. In the past I could at least view all of the documents prior to paying. Also, while trying to efile it said I didn't file with TurboTax last year which I did. It even filled in my AGI amount. Some of the explanations contradicted themselves making it confusing.
Date published: 2022-04-15
Rated 1 out of 5 by from Fiasco this Year! Had issues in January purchasing additional state returns. After hours on phone, finally resolved. Now when I go to e-file, Turbotax is unable to accept payment for e-file fee. Again, spent hours on the phone with support. Ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by from Very good program. Easy to use. Directions easy to follow, explanations good.
Date published: 2022-04-15
Rated 3 out of 5 by from Could be Streamlined Too much repetition. There should be an early question - will anything on your return concern Foreign information. That would skip about 10 questions. You could also ask if everything is similar or the same as last year so you don't ask 3 or 4 times if I'm filing single or joint. Things like that.
Date published: 2022-04-15
Rated 4 out of 5 by from Good Program Overall Overall, my experience with this program over the past 15 years has been good. The questions "fill in" the forms which makes tax preparing fairly easy. I did have to speak to Turbotax agents a few times. In the past, the wait time was hours long. This year I only had to wait a few minutes to speak with someone. That is a huge improvement for this company. On my second call, I needed a tax expert or CPA. Without hesitation, I was transferred to a CPA who was extremely helpful. After finishing my taxes and checking for errors, I had an error I could not resolve. The Turbotax agent was not familiar with the tax situation so I asked to speak to a CPA or tax advisor. I was denied. I was told they would not speak to me because I was not using the online version of Turbotax. I found that odd since I had spoken with someone 3 days earlier and I was not using the online version on that day. There is discrepancy within the company on this policy which needs attention. Every year I have at least one software glitch. This year I had one which was spoken about on the Help Center. When these glitches occur, Turbotax needs to update the program to fix these errors. When many people have the same issue, it's the program, not the person doing the taxes. Lastly, I am happy that I have used Turbotax over these many years. I have friends and relatives who had to file an extension because their CPA's could not finish taxes in time this year. Happy to know that I was able to finish mine with Turbotax without having to do that.
Date published: 2022-04-15
Rated 5 out of 5 by from Piece of Cake I think the tool is awesome well organized and easy to use
Date published: 2022-04-15
Rated 4 out of 5 by from convenient service used if for the first time, pretty straight forward
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Easy navigation..Acurate instructions.....Will continue to use
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax is good but lack better user experience I have a good experience at first but due to differences on your product make it very confusing. For example, i bought the TurboTax Premier for desktop and found out that it does not support imports for crypto currency. Then I have to file multiple request for refunds. Then i tried to use the TurboTax online and after about an hour with tech support who told me I can import my tax return from the desktop to online does not work. I had to redo all my tax return again with the online version. Finally, when i tried to import my crypto transaction from my crypto exchanges it fails, i tried that for 2 hrs and finally called two tech support for another 2 hrs and nothing works. I finally had to manually calculate my own crypto transaction from my crypto exchange and have to manually enter the entry for each of my transaction. I had been using H & R block to file my tax returns in the past but it does not currently support importing crypto transaction like TurboTax does which is why i switch to TurboTax this year to do my tax returns. I spent more than 10 hrs doing this year tax returns which usually take me about an hour to do. I can't say this is a good experience. Other than the miscommunication in the products offering features and failure to import crypto transaction i think the product is good but failure in these two areas are critical to be fixed.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1573
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax Review When using the Turbo Tax link from Fidelity I would like the option to pay up front with the discount so that I can look at my full return earlier in the process to compare to last years return. I found it confusing going through the medical deductions. I'd rather see all the deductions in a menu up front instead of going through them piecemeal by screen. I have found that I prefer using your software based product over the web based product.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is very difficult I couldn't print and review anything until I paid to file them. In the past I could at least view all of the documents prior to paying. Also, while trying to efile it said I didn't file with TurboTax last year which I did. It even filled in my AGI amount. Some of the explanations contradicted themselves making it confusing.
Date published: 2022-04-15
Rated 1 out of 5 by from Fiasco this Year! Had issues in January purchasing additional state returns. After hours on phone, finally resolved. Now when I go to e-file, Turbotax is unable to accept payment for e-file fee. Again, spent hours on the phone with support. Ridiculous.
Date published: 2022-04-15
Rated 5 out of 5 by from Very good program. Easy to use. Directions easy to follow, explanations good.
Date published: 2022-04-15
Rated 3 out of 5 by from Could be Streamlined Too much repetition. There should be an early question - will anything on your return concern Foreign information. That would skip about 10 questions. You could also ask if everything is similar or the same as last year so you don't ask 3 or 4 times if I'm filing single or joint. Things like that.
Date published: 2022-04-15
Rated 4 out of 5 by from Good Program Overall Overall, my experience with this program over the past 15 years has been good. The questions "fill in" the forms which makes tax preparing fairly easy. I did have to speak to Turbotax agents a few times. In the past, the wait time was hours long. This year I only had to wait a few minutes to speak with someone. That is a huge improvement for this company. On my second call, I needed a tax expert or CPA. Without hesitation, I was transferred to a CPA who was extremely helpful. After finishing my taxes and checking for errors, I had an error I could not resolve. The Turbotax agent was not familiar with the tax situation so I asked to speak to a CPA or tax advisor. I was denied. I was told they would not speak to me because I was not using the online version of Turbotax. I found that odd since I had spoken with someone 3 days earlier and I was not using the online version on that day. There is discrepancy within the company on this policy which needs attention. Every year I have at least one software glitch. This year I had one which was spoken about on the Help Center. When these glitches occur, Turbotax needs to update the program to fix these errors. When many people have the same issue, it's the program, not the person doing the taxes. Lastly, I am happy that I have used Turbotax over these many years. I have friends and relatives who had to file an extension because their CPA's could not finish taxes in time this year. Happy to know that I was able to finish mine with Turbotax without having to do that.
Date published: 2022-04-15
Rated 5 out of 5 by from Piece of Cake I think the tool is awesome well organized and easy to use
Date published: 2022-04-15
Rated 4 out of 5 by from convenient service used if for the first time, pretty straight forward
Date published: 2022-04-15
Rated 5 out of 5 by from Great Help Easy navigation..Acurate instructions.....Will continue to use
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax is good but lack better user experience I have a good experience at first but due to differences on your product make it very confusing. For example, i bought the TurboTax Premier for desktop and found out that it does not support imports for crypto currency. Then I have to file multiple request for refunds. Then i tried to use the TurboTax online and after about an hour with tech support who told me I can import my tax return from the desktop to online does not work. I had to redo all my tax return again with the online version. Finally, when i tried to import my crypto transaction from my crypto exchanges it fails, i tried that for 2 hrs and finally called two tech support for another 2 hrs and nothing works. I finally had to manually calculate my own crypto transaction from my crypto exchange and have to manually enter the entry for each of my transaction. I had been using H & R block to file my tax returns in the past but it does not currently support importing crypto transaction like TurboTax does which is why i switch to TurboTax this year to do my tax returns. I spent more than 10 hrs doing this year tax returns which usually take me about an hour to do. I can't say this is a good experience. Other than the miscommunication in the products offering features and failure to import crypto transaction i think the product is good but failure in these two areas are critical to be fixed.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1573