TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from Bad Intuit rep experience! We contacted Intuit regarding a question about 2021 Turbotax. Specifically regarding forms for Credits and Deductions. This in in the Premier edition. On the screen that shows my total deductions and credits, I have a standard deduction of $27800 and I have a charitable cash contribution of $600. Below that the total contributions show $27800 which did not add in the $600. Why did this total not increase? I read the following statement in Turbotax regarding charitable deductions "In order to qualify for a tax deduction, you must itemize the deductions on your tax return". Does this mean the entire filing must be itemized or only the charitable contributions section? The IRS indicates that the charitable contributions can be deducted also when taking the standard deduction. When I talked with the Intuit rep that answered my call, she told me that IRS change to charitable contributions for 2021 would reduce my total gross income. I could not find that that was true in my forms. She then changed her information and told me that the change in the IRS rules regarding charitable contributions for 2021 actually does nothing and tax filers would not see any benefit. Are the IRS changes in 2021 regarding charitable tax deductions being applied when using TurboTax software? We never received an answer. We have been using TurboxTax for more than 20 years and have never experienced this sort of an issue. Thank you.
Date published: 2022-04-15
Rated 4 out of 5 by from Great Job Overall it was quick and simple to do. Much improvement from previous years.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is awesome! Easy, helpful, accurate ~ extremely happy! Highly recommend
Date published: 2022-04-15
Rated 5 out of 5 by from Couldn't have done it alone! I absolutely could not have done it alone! Seven very talented and experienced Turbo Tax members got this old man past the finish line. No reflection on the TT tax program which is outstanding...it was due to missing information on tax forms I received. My deepest thanks to Janice, Tenia, I'zjha, Peggy, Krystal, Jim, and Leydi! You are all solid professionals, personable, knowledgeable and very patient. Thank You!!!
Date published: 2022-04-15
Rated 4 out of 5 by from Easy then the old way It asks questions and provides clarification if needed.
Date published: 2022-04-15
Rated 3 out of 5 by from deeply mediocre I'm not sure why I keep using this. Only reason that I can think of is that it remembers everything from last year so switching to another product is . .. okay, that's pretty lame. Next year I switch for sure! The Oregon state form was really bad, almost no guidance at all. I had to go through the instructions from the state anyway. And still had to pay extra for it.
Date published: 2022-04-15
Rated 5 out of 5 by from It’s free, so not too many complaints It’s hard to navigate it’s not easy to amend your return. The help menu is confusing. Find the information to e-file was easy.
Date published: 2022-04-15
Rated 5 out of 5 by from great app Man that was amazing and it was pretty fast as well.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax old timer Easy and simple way to file your taxes, have used Tubo Tax for years and love the product.
Date published: 2022-04-15
Rated 4 out of 5 by from Better every year needs to be simpler when you have to dig into forms nothing on the TOOLS menus is useful need to be able to view the real forms BEFORE you file
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1571
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Bad Intuit rep experience! We contacted Intuit regarding a question about 2021 Turbotax. Specifically regarding forms for Credits and Deductions. This in in the Premier edition. On the screen that shows my total deductions and credits, I have a standard deduction of $27800 and I have a charitable cash contribution of $600. Below that the total contributions show $27800 which did not add in the $600. Why did this total not increase? I read the following statement in Turbotax regarding charitable deductions "In order to qualify for a tax deduction, you must itemize the deductions on your tax return". Does this mean the entire filing must be itemized or only the charitable contributions section? The IRS indicates that the charitable contributions can be deducted also when taking the standard deduction. When I talked with the Intuit rep that answered my call, she told me that IRS change to charitable contributions for 2021 would reduce my total gross income. I could not find that that was true in my forms. She then changed her information and told me that the change in the IRS rules regarding charitable contributions for 2021 actually does nothing and tax filers would not see any benefit. Are the IRS changes in 2021 regarding charitable tax deductions being applied when using TurboTax software? We never received an answer. We have been using TurboxTax for more than 20 years and have never experienced this sort of an issue. Thank you.
Date published: 2022-04-15
Rated 4 out of 5 by from Great Job Overall it was quick and simple to do. Much improvement from previous years.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is awesome! Easy, helpful, accurate ~ extremely happy! Highly recommend
Date published: 2022-04-15
Rated 5 out of 5 by from Couldn't have done it alone! I absolutely could not have done it alone! Seven very talented and experienced Turbo Tax members got this old man past the finish line. No reflection on the TT tax program which is outstanding...it was due to missing information on tax forms I received. My deepest thanks to Janice, Tenia, I'zjha, Peggy, Krystal, Jim, and Leydi! You are all solid professionals, personable, knowledgeable and very patient. Thank You!!!
Date published: 2022-04-15
Rated 4 out of 5 by from Easy then the old way It asks questions and provides clarification if needed.
Date published: 2022-04-15
Rated 3 out of 5 by from deeply mediocre I'm not sure why I keep using this. Only reason that I can think of is that it remembers everything from last year so switching to another product is . .. okay, that's pretty lame. Next year I switch for sure! The Oregon state form was really bad, almost no guidance at all. I had to go through the instructions from the state anyway. And still had to pay extra for it.
Date published: 2022-04-15
Rated 5 out of 5 by from It’s free, so not too many complaints It’s hard to navigate it’s not easy to amend your return. The help menu is confusing. Find the information to e-file was easy.
Date published: 2022-04-15
Rated 5 out of 5 by from great app Man that was amazing and it was pretty fast as well.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax old timer Easy and simple way to file your taxes, have used Tubo Tax for years and love the product.
Date published: 2022-04-15
Rated 4 out of 5 by from Better every year needs to be simpler when you have to dig into forms nothing on the TOOLS menus is useful need to be able to view the real forms BEFORE you file
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1571