TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Always easy and helpful! I've used tt for years, see no reason to change! It's a great service!
Date published: 2021-05-14
Rated 2 out of 5 by from Disappointed We have used Turbo Tax for a number of years and have always been able to breeze through the process. Maybe because it was the first year we "owed" money to the Feds it was new to us but STILL....the final steps in filing were the worst and most confusing. Our state refund was being automatically deducted what we owed to the Feds and there was no way around it so We called 1-800 #. We received a phone call back from a Michelle and her knowledge in Turbo Tax seemed a bit shaky. Her vocalization of things that perturbed her in our records were not reassuring. She told us to start all over to solve the problem and could not tell me why our refund from the State was showing a deduction of the amount we owed to the Feds when I was going to send that seperately via ACH. At this point I do not know if I will use Turbo Tax again next year. ALSO, the packaging of the CD was terribly difficult to get into. The CD was stuck to the side of this tight little envelope with something and we had to rip it open to get it out.
Date published: 2021-05-14
Rated 3 out of 5 by from State return rejected I always find that things that are not ordinary are difficult to do in TurboTax, and I am an accountant. Issues are highlighted and they're not easy to fix, as there might be a very specific thing that needs fixing (i.e. a blank instead of a zero), and TurboTax doesn't help you know. Also, my state tax was rejected for information that was not consistent from last year, and I double checked and everything was perfect. Still trying to figure that out. I'm sure this is very good for run of the mill returns, but mine is medium complexity and it doesn't do well.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Easy Peasy There's help around every corner. I love using TurboTax because it's simple, helpful, and accurate.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome service as usual I have used turbo tax most of my life and have not had a single issue to date filing with them. verification process and looking for other credits is awesome.
Date published: 2021-05-14
Rated 5 out of 5 by from Walks you right through it I have been using Turbo Tax for 8 years now. Awesome!
Date published: 2021-05-14
Rated 5 out of 5 by from Efficient and Quick My live expert was able to help me out even though I was filing last minute. Thanks!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is super easy!!! Year 7 of doing my own taxes thanks to TurboTax! Easy to follow and fill out!
Date published: 2021-05-14
Rated 5 out of 5 by from Doesn't Get Any Easier Than This! Straightforward, as much as assistance as one needs, or not. Either way, TTDeluxe takes the pain out of filing taxes!
Date published: 2021-05-14
Rated 5 out of 5 by from very easy to use This site is user friendly and easy to follow along with the prompts.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1565
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always easy and helpful! I've used tt for years, see no reason to change! It's a great service!
Date published: 2021-05-14
Rated 2 out of 5 by from Disappointed We have used Turbo Tax for a number of years and have always been able to breeze through the process. Maybe because it was the first year we "owed" money to the Feds it was new to us but STILL....the final steps in filing were the worst and most confusing. Our state refund was being automatically deducted what we owed to the Feds and there was no way around it so We called 1-800 #. We received a phone call back from a Michelle and her knowledge in Turbo Tax seemed a bit shaky. Her vocalization of things that perturbed her in our records were not reassuring. She told us to start all over to solve the problem and could not tell me why our refund from the State was showing a deduction of the amount we owed to the Feds when I was going to send that seperately via ACH. At this point I do not know if I will use Turbo Tax again next year. ALSO, the packaging of the CD was terribly difficult to get into. The CD was stuck to the side of this tight little envelope with something and we had to rip it open to get it out.
Date published: 2021-05-14
Rated 3 out of 5 by from State return rejected I always find that things that are not ordinary are difficult to do in TurboTax, and I am an accountant. Issues are highlighted and they're not easy to fix, as there might be a very specific thing that needs fixing (i.e. a blank instead of a zero), and TurboTax doesn't help you know. Also, my state tax was rejected for information that was not consistent from last year, and I double checked and everything was perfect. Still trying to figure that out. I'm sure this is very good for run of the mill returns, but mine is medium complexity and it doesn't do well.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Easy Peasy There's help around every corner. I love using TurboTax because it's simple, helpful, and accurate.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome service as usual I have used turbo tax most of my life and have not had a single issue to date filing with them. verification process and looking for other credits is awesome.
Date published: 2021-05-14
Rated 5 out of 5 by from Walks you right through it I have been using Turbo Tax for 8 years now. Awesome!
Date published: 2021-05-14
Rated 5 out of 5 by from Efficient and Quick My live expert was able to help me out even though I was filing last minute. Thanks!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is super easy!!! Year 7 of doing my own taxes thanks to TurboTax! Easy to follow and fill out!
Date published: 2021-05-14
Rated 5 out of 5 by from Doesn't Get Any Easier Than This! Straightforward, as much as assistance as one needs, or not. Either way, TTDeluxe takes the pain out of filing taxes!
Date published: 2021-05-14
Rated 5 out of 5 by from very easy to use This site is user friendly and easy to follow along with the prompts.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1565