TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from I like the tutorial to guide me turbo tax saves me a lot of time and guides me through a yearly task that means research of forms and changing laws and holds your hand through each line and schedule for peace of mind and plain advise. the advise could be enlarged by a choice of fonts though!
Date published: 2022-04-17
Rated 5 out of 5 by from TT MY GO TO YEAR AFTER YEAR TT HAS BEEN MAKING MY FILING EASY AND DARE I SAY ENJOYABLE. BEEN USING TT WELL OVER 25 YEARS AND WILL CONTINUE TO DO SO.
Date published: 2022-04-17
Rated 5 out of 5 by from I love Turbo Tax. You must have all your forms in front of you, a computer that is updated, flash drive, a printer, patience and a drink with caffeine.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome service! Turbo tax went over every possible way to maximize my return
Date published: 2022-04-17
Rated 5 out of 5 by from Loved the explainations along the way I'vedused a CPA in teh past, but introduced both my kids toTurboTax once they were out of college. Quick and easy for them do now they get it done earlier than even I do.
Date published: 2022-04-17
Rated 1 out of 5 by from Strange A bit disjointed and weirdly rushed. If it takes a couple days to reply to a message they threaten to close out your file. My wife and I physicians. She works 70+ hours a week and I work 60+ and we take overnight call. We also had some emergencies to deal with. Sometimes we have to put things on the back burner and wait until a day off to catch up on life. I was expecting TT Live to be similar experience to working with an accountant. Namely, the process proceeds at the customer’s pace and you don’t get messages telling you they are going to dump your file if it takes you a few days to reply. Perhaps TT needs to impose response deadlines at every step and with every message to reduce the chase wasting time on clients who ultimately “ghost?” At one point, we got a message saying our file was going to be closed because we have not uploaded some forms even though we had uploaded said forms promptly. It appeared as though the preparer doesn’t get alerted to new uploaded documents? The first TT preparer took leave and someone else had to fill in. We had a time set up for a phone call but she had to cancel. We did not get the opportunity to reschedule before I got another message saying we had to file our taxes by today or our file would be closed.
Date published: 2022-04-17
Rated 4 out of 5 by from Very Easy and Very Helpful Its very easy and helpful along the way. No issues or surprises
Date published: 2022-04-17
Rated 5 out of 5 by from Great service very Easy and user friendly, Id recommend this to anyone
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is very helpful I was having some trouble given this is my first time filing and TurboTax has made it so easy for first timers.
Date published: 2022-04-17
Rated 3 out of 5 by from I had to discover some mistakes on my kids' taxes I found several mistakes on my kids' tax returns on the Form 8615. Luckily, I noticed that the tax due was much higher than last year's tax return so I investigated the calculations. TurboTax entered the incorrect parent income numbers and input me as qualified widower instead of Head of Household. Luckily, I found these mistakes before I filed my children's tax returns.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1564
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I like the tutorial to guide me turbo tax saves me a lot of time and guides me through a yearly task that means research of forms and changing laws and holds your hand through each line and schedule for peace of mind and plain advise. the advise could be enlarged by a choice of fonts though!
Date published: 2022-04-17
Rated 5 out of 5 by from TT MY GO TO YEAR AFTER YEAR TT HAS BEEN MAKING MY FILING EASY AND DARE I SAY ENJOYABLE. BEEN USING TT WELL OVER 25 YEARS AND WILL CONTINUE TO DO SO.
Date published: 2022-04-17
Rated 5 out of 5 by from I love Turbo Tax. You must have all your forms in front of you, a computer that is updated, flash drive, a printer, patience and a drink with caffeine.
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome service! Turbo tax went over every possible way to maximize my return
Date published: 2022-04-17
Rated 5 out of 5 by from Loved the explainations along the way I'vedused a CPA in teh past, but introduced both my kids toTurboTax once they were out of college. Quick and easy for them do now they get it done earlier than even I do.
Date published: 2022-04-17
Rated 1 out of 5 by from Strange A bit disjointed and weirdly rushed. If it takes a couple days to reply to a message they threaten to close out your file. My wife and I physicians. She works 70+ hours a week and I work 60+ and we take overnight call. We also had some emergencies to deal with. Sometimes we have to put things on the back burner and wait until a day off to catch up on life. I was expecting TT Live to be similar experience to working with an accountant. Namely, the process proceeds at the customer’s pace and you don’t get messages telling you they are going to dump your file if it takes you a few days to reply. Perhaps TT needs to impose response deadlines at every step and with every message to reduce the chase wasting time on clients who ultimately “ghost?” At one point, we got a message saying our file was going to be closed because we have not uploaded some forms even though we had uploaded said forms promptly. It appeared as though the preparer doesn’t get alerted to new uploaded documents? The first TT preparer took leave and someone else had to fill in. We had a time set up for a phone call but she had to cancel. We did not get the opportunity to reschedule before I got another message saying we had to file our taxes by today or our file would be closed.
Date published: 2022-04-17
Rated 4 out of 5 by from Very Easy and Very Helpful Its very easy and helpful along the way. No issues or surprises
Date published: 2022-04-17
Rated 5 out of 5 by from Great service very Easy and user friendly, Id recommend this to anyone
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is very helpful I was having some trouble given this is my first time filing and TurboTax has made it so easy for first timers.
Date published: 2022-04-17
Rated 3 out of 5 by from I had to discover some mistakes on my kids' taxes I found several mistakes on my kids' tax returns on the Form 8615. Luckily, I noticed that the tax due was much higher than last year's tax return so I investigated the calculations. TurboTax entered the incorrect parent income numbers and input me as qualified widower instead of Head of Household. Luckily, I found these mistakes before I filed my children's tax returns.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1564