TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281650 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Infinite fees that just keep getting piled on!!! I will most likely go with another tax service next year. I started using TurboTax for the ease of use and the trustworthiness of the service, that everything was done correctly and ensure max refund. However, it's becoming no longer worth it as they continue to add fees for every little thing and perks you will likely never use. Instead of the free version, I now pay over $100 more just to put in self-employment info (very little considering the cost) for a small-business I just started and an extra $80 for live help. I used the live for one simple question I was stuck that was not worth that (unhelpful), but have to cover your bases when it comes to tax stuff. Then get to the end and it's an extra $45 for a bunch of stuff I don't care to get, all if I want the "free" benefit of having the fees taken out of my refund instead.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax Makes It Easy I have used TurboTax for the last 7 years and they make it so easy. They check everything for the best and maximum refund I qualify for. I will continue to use TurboTax every year.
Date published: 2021-05-14
Rated 4 out of 5 by from Easy and fabulous It was a good tax filing experience with TurboTax online service. One thing TurboTax online can improve is not auto-changing the user's choice for the service selected at the beginning. Like in my case, I selected the premier package for $90 to do on my own. But the later online system changed it to Live premier for $170 that I was not looking for. Rest I like it.
Date published: 2021-05-14
Rated 5 out of 5 by from Great, Very easy to use first time doing this on my own online, i was very surprised at how easy it was. Thank you Turbo Tax.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Does It Again! I struggled with a 1099 MISC issue until an assigned expert walked with through the steps to resolve the matter.
Date published: 2021-05-14
Rated 5 out of 5 by from AWESOME EASY TO USE LIKE RIDING A BIKE ENJOY THE RIDE YEPPPPPPPPPPPPPPPPPPPPPPPP
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Easy to follow and I like the assistance icons for help.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is easy to use I would recommend for speedy returns and easy navigation
Date published: 2021-05-14
Rated 5 out of 5 by from Great program! I've been using TurboTax for many years, and have always been impressed with the ease of use and accuracy of the program. I have complete confidence that my returns have been prepared properly by using this program.
Date published: 2021-05-14
Rated 5 out of 5 by from Good job Crazy year, Turbo tax made filing simple. We will continue using turbotax in the future
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1561
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Infinite fees that just keep getting piled on!!! I will most likely go with another tax service next year. I started using TurboTax for the ease of use and the trustworthiness of the service, that everything was done correctly and ensure max refund. However, it's becoming no longer worth it as they continue to add fees for every little thing and perks you will likely never use. Instead of the free version, I now pay over $100 more just to put in self-employment info (very little considering the cost) for a small-business I just started and an extra $80 for live help. I used the live for one simple question I was stuck that was not worth that (unhelpful), but have to cover your bases when it comes to tax stuff. Then get to the end and it's an extra $45 for a bunch of stuff I don't care to get, all if I want the "free" benefit of having the fees taken out of my refund instead.
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax Makes It Easy I have used TurboTax for the last 7 years and they make it so easy. They check everything for the best and maximum refund I qualify for. I will continue to use TurboTax every year.
Date published: 2021-05-14
Rated 4 out of 5 by from Easy and fabulous It was a good tax filing experience with TurboTax online service. One thing TurboTax online can improve is not auto-changing the user's choice for the service selected at the beginning. Like in my case, I selected the premier package for $90 to do on my own. But the later online system changed it to Live premier for $170 that I was not looking for. Rest I like it.
Date published: 2021-05-14
Rated 5 out of 5 by from Great, Very easy to use first time doing this on my own online, i was very surprised at how easy it was. Thank you Turbo Tax.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Does It Again! I struggled with a 1099 MISC issue until an assigned expert walked with through the steps to resolve the matter.
Date published: 2021-05-14
Rated 5 out of 5 by from AWESOME EASY TO USE LIKE RIDING A BIKE ENJOY THE RIDE YEPPPPPPPPPPPPPPPPPPPPPPPP
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Easy to follow and I like the assistance icons for help.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is easy to use I would recommend for speedy returns and easy navigation
Date published: 2021-05-14
Rated 5 out of 5 by from Great program! I've been using TurboTax for many years, and have always been impressed with the ease of use and accuracy of the program. I have complete confidence that my returns have been prepared properly by using this program.
Date published: 2021-05-14
Rated 5 out of 5 by from Good job Crazy year, Turbo tax made filing simple. We will continue using turbotax in the future
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1561