TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is real simple and easy to use I love it excellent experience. This is the first time I have attempted to do my own taxes. you made it easy enough for someone like me to use it.
Date published: 2021-05-11
Rated 1 out of 5 by from Nothing works as it should and zero support availa My experience has been awful. Nothing works as advertised. Despite entering all information my account keeps wanting to start over each time I attempt to finish. Federal was accepted and state denied despite exact same information being used and the email instructions for fixing errors do not work. When I log into fix no return are shown as submitted and I do not have "fix" errors button. I attempted chat and calling for help but both times I was disconnected without being helped. This is easily the worse use of money I have spent. I would never recommend this product or company to anyone. If zero stars was an option that is what I would have rated this "product."
Date published: 2021-05-11
Rated 3 out of 5 by from Getting More Complicated It is nice to have step by step prompts for information but the help feature is no better than last year. Google was more helpful than the TT help feature.
Date published: 2021-05-11
Rated 5 out of 5 by from Worked just as expected Very useful for me - covered everything I needed - perfect
Date published: 2021-05-11
Rated 2 out of 5 by from Not as good as years ago Not intuitive to navigate your return as you're working on it, like if you want to go back and review certain sections.
Date published: 2021-05-11
Rated 5 out of 5 by from VERY HELPFUL I DID NOT HAVE ANY PROBLEMS WITH THE TURBO TAX CD.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Ease I’ve used Turbo Tax for 8 years and found this years an major improvement- I’ve always thought it was a good product and easy to use - as a standard deduction filer - product stepped me through the process easily - will use again next year.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is the best! Very informative and updated all the time. Very helpful!
Date published: 2021-05-11
Rated 5 out of 5 by from Technology that makes life easier Turbo tax makes tax return easier. Really appreciate for the good features of the product
Date published: 2021-05-11
Rated 5 out of 5 by from clerk ok Turbo to use all the time and am going to use it again and again
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1558
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is real simple and easy to use I love it excellent experience. This is the first time I have attempted to do my own taxes. you made it easy enough for someone like me to use it.
Date published: 2021-05-11
Rated 1 out of 5 by from Nothing works as it should and zero support availa My experience has been awful. Nothing works as advertised. Despite entering all information my account keeps wanting to start over each time I attempt to finish. Federal was accepted and state denied despite exact same information being used and the email instructions for fixing errors do not work. When I log into fix no return are shown as submitted and I do not have "fix" errors button. I attempted chat and calling for help but both times I was disconnected without being helped. This is easily the worse use of money I have spent. I would never recommend this product or company to anyone. If zero stars was an option that is what I would have rated this "product."
Date published: 2021-05-11
Rated 3 out of 5 by from Getting More Complicated It is nice to have step by step prompts for information but the help feature is no better than last year. Google was more helpful than the TT help feature.
Date published: 2021-05-11
Rated 5 out of 5 by from Worked just as expected Very useful for me - covered everything I needed - perfect
Date published: 2021-05-11
Rated 2 out of 5 by from Not as good as years ago Not intuitive to navigate your return as you're working on it, like if you want to go back and review certain sections.
Date published: 2021-05-11
Rated 5 out of 5 by from VERY HELPFUL I DID NOT HAVE ANY PROBLEMS WITH THE TURBO TAX CD.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Ease I’ve used Turbo Tax for 8 years and found this years an major improvement- I’ve always thought it was a good product and easy to use - as a standard deduction filer - product stepped me through the process easily - will use again next year.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is the best! Very informative and updated all the time. Very helpful!
Date published: 2021-05-11
Rated 5 out of 5 by from Technology that makes life easier Turbo tax makes tax return easier. Really appreciate for the good features of the product
Date published: 2021-05-11
Rated 5 out of 5 by from clerk ok Turbo to use all the time and am going to use it again and again
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1558