TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from soo many fees Not like the old days. Been a user for over 10 years. Now even filing has charges
Date published: 2021-04-04
Rated 5 out of 5 by from been usingTurbotax for several years love it love this product totally walks you through so you understand
Date published: 2021-04-04
Rated 1 out of 5 by from Extremely frustrated and disappointed in Turbo Tax I didn't want to use the online version, so had my husband mask up and purchase a copy in store. The CD refused to update every step of the way. I spend 2 hours talking with a rep, who was doing her best to resolve the issue, even accessing my screen to see what issues there were. Finally had to go open another computer, where she provided me with a new serial code and downloaded a new copy of the program. Problems continued, but she was a real trooper and stayed with me until we finally had a working copy that would update. In order to complete my taxes, I constantly had to go back and forth between two computers, using a flash drive, and never knowing if I was ever really using the most current files. I had previously used Turbo tax for over a decade, with very few issues.
Date published: 2021-04-04
Rated 5 out of 5 by from Use TT for 25 years Used Turbo TaxT for 25 years and it get better each year!
Date published: 2021-04-04
Rated 5 out of 5 by from Multi-Year User I've been using Turbo Tax for over 10yrs now. They continue to make it easier and easier and the best part is how simple it is to use.
Date published: 2021-04-04
Rated 5 out of 5 by from Just made taxes easy Turbo tax makes filing easy. The explanations are understandable and make the process clear. Filing my taxes were just a couple clicks and easy. Thank you Turbo Tax
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax IS Awesome They helped me every step of the way.. I know nothing about taxes.. I use to have CPA. In Florida Do them. Turbo Tax was Great.. Thank So Much..
Date published: 2021-04-04
Rated 2 out of 5 by from Royalties section need improvement! Try entering oil royalties and you will see what I'm talking about. It should be separate from rental income as well. It becomes very confusing. I would expect more when you have to pay way more when you have investment income.
Date published: 2021-04-04
Rated 5 out of 5 by from Big Fan! Just submitted my taxes through Turbo Tax and am glowing! I did my taxes with a real in-person person last year but tried out turbo tax this year just to see how it'd go. I didn't feel like I was missing anything from the in-person experience because of their "talk to a tax expert" service. I actually go more out of it because I was able to do my taxes on their online platform and kind of understand them so that when I did have questions and talked to an expert I actually understood what we were talking about and learned from it! Also, I think I talked to 3 different TT people over the course of doing this year's taxes and everyone was so kind, patient, and incredibly helpful. Anyway -- great experience, everyone I talked to was super helpful and I just submitted my taxes feeling confident that everything is correctly filed out and in the right place. Yay!
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is really great! Turbo Tax is really reliable and I enjoy using it. For some reason, it always takes a long time to update, but I use that time to get my documents organized. Researching topics is not always easy.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 1558
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from soo many fees Not like the old days. Been a user for over 10 years. Now even filing has charges
Date published: 2021-04-04
Rated 5 out of 5 by from been usingTurbotax for several years love it love this product totally walks you through so you understand
Date published: 2021-04-04
Rated 1 out of 5 by from Extremely frustrated and disappointed in Turbo Tax I didn't want to use the online version, so had my husband mask up and purchase a copy in store. The CD refused to update every step of the way. I spend 2 hours talking with a rep, who was doing her best to resolve the issue, even accessing my screen to see what issues there were. Finally had to go open another computer, where she provided me with a new serial code and downloaded a new copy of the program. Problems continued, but she was a real trooper and stayed with me until we finally had a working copy that would update. In order to complete my taxes, I constantly had to go back and forth between two computers, using a flash drive, and never knowing if I was ever really using the most current files. I had previously used Turbo tax for over a decade, with very few issues.
Date published: 2021-04-04
Rated 5 out of 5 by from Use TT for 25 years Used Turbo TaxT for 25 years and it get better each year!
Date published: 2021-04-04
Rated 5 out of 5 by from Multi-Year User I've been using Turbo Tax for over 10yrs now. They continue to make it easier and easier and the best part is how simple it is to use.
Date published: 2021-04-04
Rated 5 out of 5 by from Just made taxes easy Turbo tax makes filing easy. The explanations are understandable and make the process clear. Filing my taxes were just a couple clicks and easy. Thank you Turbo Tax
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax IS Awesome They helped me every step of the way.. I know nothing about taxes.. I use to have CPA. In Florida Do them. Turbo Tax was Great.. Thank So Much..
Date published: 2021-04-04
Rated 2 out of 5 by from Royalties section need improvement! Try entering oil royalties and you will see what I'm talking about. It should be separate from rental income as well. It becomes very confusing. I would expect more when you have to pay way more when you have investment income.
Date published: 2021-04-04
Rated 5 out of 5 by from Big Fan! Just submitted my taxes through Turbo Tax and am glowing! I did my taxes with a real in-person person last year but tried out turbo tax this year just to see how it'd go. I didn't feel like I was missing anything from the in-person experience because of their "talk to a tax expert" service. I actually go more out of it because I was able to do my taxes on their online platform and kind of understand them so that when I did have questions and talked to an expert I actually understood what we were talking about and learned from it! Also, I think I talked to 3 different TT people over the course of doing this year's taxes and everyone was so kind, patient, and incredibly helpful. Anyway -- great experience, everyone I talked to was super helpful and I just submitted my taxes feeling confident that everything is correctly filed out and in the right place. Yay!
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is really great! Turbo Tax is really reliable and I enjoy using it. For some reason, it always takes a long time to update, but I use that time to get my documents organized. Researching topics is not always easy.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 1558