TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Very good Takes long time to get phone response. Need faster phone response
Date published: 2021-05-14
Rated 5 out of 5 by from great to work with Turbo tax is customer friendly, and easy to use on the computer.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Easy Turbo Tax Deluxe was easy to use. However if you are self-employed like I am, be sure to use EXACTLY the same description of your activity when adding 1099-NEC forms or else you will end up with multiple Schedule C's. However if you go to Forms and click on the unwanted C's and DELETE them (button at the bottom of the window) then open each 1099-NEC form and "link" them (right-click on the activity description in the form) to the correct C you will be OK. That is the ONLY problem I had with the program.
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax is good, but has issues Generally, Turbo Tax is good. But it has some issues. First, all possible fees need to be disclosed upfront, such as additional state fee, state e-filing fees, audit representation fee,...etc Second, for the forms that need to be printed in addition to e-filing only 8543 is shown and not the attachment to be printed. Third, it was an issue calculating medical expenses
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax takes the worry out of taxes I have worked with accountants before, but didn't see the value. TurboTax is worth the fees and gives me peace of mind.
Date published: 2021-05-14
Rated 5 out of 5 by from Love Turbo Tax! Easy and Quick! So thankful for Turbo Tax! I am not computer savvy, so having a sort of fail safe tax company to take care of everything is a great!
Date published: 2021-05-14
Rated 3 out of 5 by from use to be easier I had a couple of issues near the end still waiting for it to print
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax is easy and accurate. They got all the current tax changes regarding my unemployment.
Date published: 2021-05-14
Rated 5 out of 5 by from Daniel was amazing! I had a really tricky tax year bc I sold a house to a friend but won't actually be paid in full for 10 years. At one point it looked like I was going to owe over 50K in taxes (when I hadn't made any profit off the sale yet!). Daniel worked with me for 3 hours (!) and we went over and over it and he researched himself and then called me back and we got it figured out so where I actually got a small refund. So glad I paid the extra to work with a turbotax consultant
Date published: 2021-05-14
Rated 1 out of 5 by from Infinite fees that just keep getting piled on!!! I will most likely go with another tax service next year. I started using TurboTax for the ease of use and the trustworthiness of the service, that everything was done correctly and ensure max refund. However, it's becoming no longer worth it as they continue to add fees for every little thing and perks you will likely never use. Instead of the free version, I now pay over $100 more just to put in self-employment info (very little considering the cost) for a small-business I just started and an extra $80 for live help. I used the live for one simple question I was stuck that was not worth that (unhelpful), but have to cover your bases when it comes to tax stuff. Then get to the end and it's an extra $45 for a bunch of stuff I don't care to get, all if I want the "free" benefit of having the fees taken out of my refund instead.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1557
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good Takes long time to get phone response. Need faster phone response
Date published: 2021-05-14
Rated 5 out of 5 by from great to work with Turbo tax is customer friendly, and easy to use on the computer.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Easy Turbo Tax Deluxe was easy to use. However if you are self-employed like I am, be sure to use EXACTLY the same description of your activity when adding 1099-NEC forms or else you will end up with multiple Schedule C's. However if you go to Forms and click on the unwanted C's and DELETE them (button at the bottom of the window) then open each 1099-NEC form and "link" them (right-click on the activity description in the form) to the correct C you will be OK. That is the ONLY problem I had with the program.
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax is good, but has issues Generally, Turbo Tax is good. But it has some issues. First, all possible fees need to be disclosed upfront, such as additional state fee, state e-filing fees, audit representation fee,...etc Second, for the forms that need to be printed in addition to e-filing only 8543 is shown and not the attachment to be printed. Third, it was an issue calculating medical expenses
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax takes the worry out of taxes I have worked with accountants before, but didn't see the value. TurboTax is worth the fees and gives me peace of mind.
Date published: 2021-05-14
Rated 5 out of 5 by from Love Turbo Tax! Easy and Quick! So thankful for Turbo Tax! I am not computer savvy, so having a sort of fail safe tax company to take care of everything is a great!
Date published: 2021-05-14
Rated 3 out of 5 by from use to be easier I had a couple of issues near the end still waiting for it to print
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax is easy and accurate. They got all the current tax changes regarding my unemployment.
Date published: 2021-05-14
Rated 5 out of 5 by from Daniel was amazing! I had a really tricky tax year bc I sold a house to a friend but won't actually be paid in full for 10 years. At one point it looked like I was going to owe over 50K in taxes (when I hadn't made any profit off the sale yet!). Daniel worked with me for 3 hours (!) and we went over and over it and he researched himself and then called me back and we got it figured out so where I actually got a small refund. So glad I paid the extra to work with a turbotax consultant
Date published: 2021-05-14
Rated 1 out of 5 by from Infinite fees that just keep getting piled on!!! I will most likely go with another tax service next year. I started using TurboTax for the ease of use and the trustworthiness of the service, that everything was done correctly and ensure max refund. However, it's becoming no longer worth it as they continue to add fees for every little thing and perks you will likely never use. Instead of the free version, I now pay over $100 more just to put in self-employment info (very little considering the cost) for a small-business I just started and an extra $80 for live help. I used the live for one simple question I was stuck that was not worth that (unhelpful), but have to cover your bases when it comes to tax stuff. Then get to the end and it's an extra $45 for a bunch of stuff I don't care to get, all if I want the "free" benefit of having the fees taken out of my refund instead.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1557