TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Inconsistencies in Turbo Tax Business Software In filling the tax return for my company, I experienced several inconsistencies that could not be addressed properly neither by the software nor by the support personnel: - S corporation election date: software did not allow me to fill in with my effective S corporation election date registered in the documents sent by the IRS. - Software required me to submit form 2553 even when I had already indicated that I had already submitted that form to the IRS. - Software asked me to print and sign the form 2553 prepared by the software, but there was no button available that I could click in to print or save the form. I had to upload my old application, that I already had in my computer, in order to bypass this hurdle. - I had to call support twice. First time support assistant kept me waiting for 1 hour, while she received advise from support. After the hour I got disconnected. - Second support assistant could not help me to solve the above-mentioned problems. Instead, she suggested I should purchaseTurboTax Self-Employed for $119, to gain access to CPA advise. At the end I managed to print the tax return, but I was left with the feeling that I am not sure if what I prepared was correct. I could not e-file the return, because of the S election date issue. System would not allow me to e-file.
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise fees at every corner A stiff $45 for an additional state return followed by another $25 to e-file this state return followed again by another $45 if I wanted to use my federal refund to pay my state tax payment.. And now you have the gall to have me agree to T&Cs to post this review.
Date published: 2022-04-14
Rated 2 out of 5 by from Made me do things I didnt want to I was forced to apply for the credit karma debit card in order to move forward I also had to link my credit karma with the intuit thing which is annoying. I didn't want to apply for the advancement but it made me anyway it said to click other options but it didn't show any so I had to go through with it which was frustrating because I didn't want any of that.
Date published: 2022-04-14
Rated 2 out of 5 by from Great for federal Federal was simple, but state turbo tax entered the completely wrong thing for wages which took me forever to fix
Date published: 2022-04-14
Rated 5 out of 5 by from Simple Simple Simple walks you through step by step, could not be easier
Date published: 2022-04-14
Rated 5 out of 5 by from Thank you Turbo tax! Got me through the process with the live helpers..
Date published: 2022-04-14
Rated 5 out of 5 by from Yay! Done! It is so easy to use. Everyone and their mother hates doing taxes but this was so easy it only took 5% of my battery.
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo Tax is terrible For the last two years your system will not allow payment by debit card. Many hours spent trying to resolve this
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax is awesome I can always count on TurboTax. I'll it again next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use There are several opportunities to go back and double check your entries.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1554
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Inconsistencies in Turbo Tax Business Software In filling the tax return for my company, I experienced several inconsistencies that could not be addressed properly neither by the software nor by the support personnel: - S corporation election date: software did not allow me to fill in with my effective S corporation election date registered in the documents sent by the IRS. - Software required me to submit form 2553 even when I had already indicated that I had already submitted that form to the IRS. - Software asked me to print and sign the form 2553 prepared by the software, but there was no button available that I could click in to print or save the form. I had to upload my old application, that I already had in my computer, in order to bypass this hurdle. - I had to call support twice. First time support assistant kept me waiting for 1 hour, while she received advise from support. After the hour I got disconnected. - Second support assistant could not help me to solve the above-mentioned problems. Instead, she suggested I should purchaseTurboTax Self-Employed for $119, to gain access to CPA advise. At the end I managed to print the tax return, but I was left with the feeling that I am not sure if what I prepared was correct. I could not e-file the return, because of the S election date issue. System would not allow me to e-file.
Date published: 2022-04-14
Rated 3 out of 5 by from Surprise fees at every corner A stiff $45 for an additional state return followed by another $25 to e-file this state return followed again by another $45 if I wanted to use my federal refund to pay my state tax payment.. And now you have the gall to have me agree to T&Cs to post this review.
Date published: 2022-04-14
Rated 2 out of 5 by from Made me do things I didnt want to I was forced to apply for the credit karma debit card in order to move forward I also had to link my credit karma with the intuit thing which is annoying. I didn't want to apply for the advancement but it made me anyway it said to click other options but it didn't show any so I had to go through with it which was frustrating because I didn't want any of that.
Date published: 2022-04-14
Rated 2 out of 5 by from Great for federal Federal was simple, but state turbo tax entered the completely wrong thing for wages which took me forever to fix
Date published: 2022-04-14
Rated 5 out of 5 by from Simple Simple Simple walks you through step by step, could not be easier
Date published: 2022-04-14
Rated 5 out of 5 by from Thank you Turbo tax! Got me through the process with the live helpers..
Date published: 2022-04-14
Rated 5 out of 5 by from Yay! Done! It is so easy to use. Everyone and their mother hates doing taxes but this was so easy it only took 5% of my battery.
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo Tax is terrible For the last two years your system will not allow payment by debit card. Many hours spent trying to resolve this
Date published: 2022-04-14
Rated 4 out of 5 by from TurboTax is awesome I can always count on TurboTax. I'll it again next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use There are several opportunities to go back and double check your entries.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1554