TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Unqualified experts I spent 90+ minutes on the phone over two long calls with an expert and her supervisor, neither of whom could answer my question—and actually supplied me with erroneous information—about where to report 1099 NEC payments I made to contractors. They promised a third call back which never came. I finally called again and reached another "expert" who actually solved my problem in about 10 minutes. The Turotax software made this task very, very difficult and needs to be simplified.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is easy easy to use, easy to get refund, user freindly, quick
Date published: 2022-04-15
Rated 5 out of 5 by from Time Saver and Accuracy Confidence I can always count on TurboTax. I'm always confident that I have filed an accurate return using TurboTax.
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO TAX IS EASY TAXES ARE ALWAYS STRESSFULL BUT TURBO TAX MAKES DOING THEM EASY
Date published: 2022-04-15
Rated 3 out of 5 by from The pass words did not work once. The password to reenter my tax return prep did not operate once. I had to phone each time. The system made me start a new return twice.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is so easy and awesome! I've used it for years and it is so easy and more affordable than an accountant. I used the lIve Help this year, and while I only needed it once, it was very helpful. The professional who helped me was an experienced expert.
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax has issues and they don't listen TurboTax is programed incorrectly when dealing with inherited IRAs and RMDs. It asks for information about the original owner and then determines whether an RMD is required based on the birthday of that person rather than the beneficiary. See page 11 IRS publication 590-B. An RMD is always required for the beneficiary, no matter what their age. The calculation is slightly different than the original owner and there was a change in the law depending on whether the original owner died before or after Jan 1, 2020. The age of the original owner in any tax year after their death is irrelevant. I contacted TurboTax product support about this and was told that the software was fine. I am wrong and that I should pay extra to talk to one of their tax professionals. I told her I didn't think it was reasonable for me to pay extra to tell them their software is wrong and confusing because of the error. I said I would talk to a "tax professional" about the error if I could do so for free but was told that wasn't possible. I will probably just use the IRS fill-able forms next year and save a lot of money.
Date published: 2022-04-15
Rated 4 out of 5 by from Painful e-filing I've used TurboTax for years and years and e-filed when it became available. However, this year the system failed. I finished both federal and state taxes without error and went on to e-file. With a cryptic response, both were rejected. But, Turbo Tax said there were no errors! It took four tries to change one thing and then another to get the returns accepted. More information is needed to get the forms corrected and submitted in a timely manner. "Seek and ye shall find" is not acceptable.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Awesome Great experience today with everyone at Turbo Tax.
Date published: 2022-04-15
Rated 5 out of 5 by from TURBOTAX Turbotax has again made it easy for me to file, I even helped a friend file his taxes, I think he is now a Turbotax fan!! 100% recommend using Turbotax for your tax needs
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1552
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Unqualified experts I spent 90+ minutes on the phone over two long calls with an expert and her supervisor, neither of whom could answer my question—and actually supplied me with erroneous information—about where to report 1099 NEC payments I made to contractors. They promised a third call back which never came. I finally called again and reached another "expert" who actually solved my problem in about 10 minutes. The Turotax software made this task very, very difficult and needs to be simplified.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is easy easy to use, easy to get refund, user freindly, quick
Date published: 2022-04-15
Rated 5 out of 5 by from Time Saver and Accuracy Confidence I can always count on TurboTax. I'm always confident that I have filed an accurate return using TurboTax.
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO TAX IS EASY TAXES ARE ALWAYS STRESSFULL BUT TURBO TAX MAKES DOING THEM EASY
Date published: 2022-04-15
Rated 3 out of 5 by from The pass words did not work once. The password to reenter my tax return prep did not operate once. I had to phone each time. The system made me start a new return twice.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is so easy and awesome! I've used it for years and it is so easy and more affordable than an accountant. I used the lIve Help this year, and while I only needed it once, it was very helpful. The professional who helped me was an experienced expert.
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax has issues and they don't listen TurboTax is programed incorrectly when dealing with inherited IRAs and RMDs. It asks for information about the original owner and then determines whether an RMD is required based on the birthday of that person rather than the beneficiary. See page 11 IRS publication 590-B. An RMD is always required for the beneficiary, no matter what their age. The calculation is slightly different than the original owner and there was a change in the law depending on whether the original owner died before or after Jan 1, 2020. The age of the original owner in any tax year after their death is irrelevant. I contacted TurboTax product support about this and was told that the software was fine. I am wrong and that I should pay extra to talk to one of their tax professionals. I told her I didn't think it was reasonable for me to pay extra to tell them their software is wrong and confusing because of the error. I said I would talk to a "tax professional" about the error if I could do so for free but was told that wasn't possible. I will probably just use the IRS fill-able forms next year and save a lot of money.
Date published: 2022-04-15
Rated 4 out of 5 by from Painful e-filing I've used TurboTax for years and years and e-filed when it became available. However, this year the system failed. I finished both federal and state taxes without error and went on to e-file. With a cryptic response, both were rejected. But, Turbo Tax said there were no errors! It took four tries to change one thing and then another to get the returns accepted. More information is needed to get the forms corrected and submitted in a timely manner. "Seek and ye shall find" is not acceptable.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is Awesome Great experience today with everyone at Turbo Tax.
Date published: 2022-04-15
Rated 5 out of 5 by from TURBOTAX Turbotax has again made it easy for me to file, I even helped a friend file his taxes, I think he is now a Turbotax fan!! 100% recommend using Turbotax for your tax needs
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1552