TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great as always Very easy to use and intuitive. I will use it again next year
Date published: 2021-05-17
Rated 3 out of 5 by from Payment Process Miserable The actual figuring of my taxes was simple. However, the known issue with recently-purchased Windows computers made credit card payment - and thus, filing - a nightmare. This issue has been known since Fall 2020 - it should have been fixed by now. I figured out a workaround (90 minutes of switching back and forth between screen resolutions and hoping the characters I typed were actually entered...), but it should NOT have been necessary.
Date published: 2021-05-17
Rated 5 out of 5 by from Alsome All went great recommend any time. Will use again.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBO TAX IS OUTSTANDING! I used it in the past. The very first time I was hesitant because of all the personal information that can be utilize for ill means. But since then, I feel secure using Turbo Tax.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome!!! I love how easy it is to do my taxes!! I love the step-by-step process and also the helpful hints and suggestions.
Date published: 2021-05-17
Rated 5 out of 5 by from easy tax preparer last minute decided on doing online instead of manually like I normally do. Glad I did, saved me with deductions I didn't know I would qualify for.
Date published: 2021-05-17
Rated 5 out of 5 by from 15 minutes and done!!! I have been filing with turbo tax free edition for a couple of yrs now. I love how it takes last years information and transfer it to the current year but it also allows you to change that information if needed. Also snapping a picture of the form and it uploads the information by itself. I hate paper work or just anything administrative that I can screw up on. Having turbotax do it for me is awesome and less time. I hate sitting at the tax preparer office paying them to take up my precious time. Now I sit at home on my couch or in the tub relaxing while turbotax do my taxes.
Date published: 2021-05-17
Rated 4 out of 5 by from turbo tax is good I didn't get a good answers of questions and i had to go all round a bout.
Date published: 2021-05-17
Rated 1 out of 5 by from Was not able to install on a new computer Seems to be a known issue with installing on a computer purchased after 10/2020. Activation fails due to a network error reboot your router, yet updates install without issue. Doesn't seem to be a network issue to me. 3 hour long calls with support lead to just install on another computer. No followup and certainly not a good answer.
Date published: 2021-05-17
Rated 5 out of 5 by from So User Friendly! I really enjoyed this experience FAR more than I anticipated! I was amazed at how easy it was to use. This is my first time every filing taxes myself so I was very anxious. But the prompts and extra explanations were extremely helpful.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 1551
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great as always Very easy to use and intuitive. I will use it again next year
Date published: 2021-05-17
Rated 3 out of 5 by from Payment Process Miserable The actual figuring of my taxes was simple. However, the known issue with recently-purchased Windows computers made credit card payment - and thus, filing - a nightmare. This issue has been known since Fall 2020 - it should have been fixed by now. I figured out a workaround (90 minutes of switching back and forth between screen resolutions and hoping the characters I typed were actually entered...), but it should NOT have been necessary.
Date published: 2021-05-17
Rated 5 out of 5 by from Alsome All went great recommend any time. Will use again.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBO TAX IS OUTSTANDING! I used it in the past. The very first time I was hesitant because of all the personal information that can be utilize for ill means. But since then, I feel secure using Turbo Tax.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome!!! I love how easy it is to do my taxes!! I love the step-by-step process and also the helpful hints and suggestions.
Date published: 2021-05-17
Rated 5 out of 5 by from easy tax preparer last minute decided on doing online instead of manually like I normally do. Glad I did, saved me with deductions I didn't know I would qualify for.
Date published: 2021-05-17
Rated 5 out of 5 by from 15 minutes and done!!! I have been filing with turbo tax free edition for a couple of yrs now. I love how it takes last years information and transfer it to the current year but it also allows you to change that information if needed. Also snapping a picture of the form and it uploads the information by itself. I hate paper work or just anything administrative that I can screw up on. Having turbotax do it for me is awesome and less time. I hate sitting at the tax preparer office paying them to take up my precious time. Now I sit at home on my couch or in the tub relaxing while turbotax do my taxes.
Date published: 2021-05-17
Rated 4 out of 5 by from turbo tax is good I didn't get a good answers of questions and i had to go all round a bout.
Date published: 2021-05-17
Rated 1 out of 5 by from Was not able to install on a new computer Seems to be a known issue with installing on a computer purchased after 10/2020. Activation fails due to a network error reboot your router, yet updates install without issue. Doesn't seem to be a network issue to me. 3 hour long calls with support lead to just install on another computer. No followup and certainly not a good answer.
Date published: 2021-05-17
Rated 5 out of 5 by from So User Friendly! I really enjoyed this experience FAR more than I anticipated! I was amazed at how easy it was to use. This is my first time every filing taxes myself so I was very anxious. But the prompts and extra explanations were extremely helpful.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 1551