TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281565 reviews)
Star ratings are from 2020
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Rated 3 out of 5 by from Easy to use but its not always free I really enjoy using Turbo tax as it makes everything easily accessible to fill out but once you get to the ending part of the tax portion on where you have to pay for what services you choose it forces you into using their tier of tax assistance. So I was charged a total of $70.00, I could not re-do my taxes to clear it all out I was forced to pay to continue filing my taxes. They say it is a free service but it automatically puts you in a tier depending on what you input and you have to pay to use their site in order to receiev your returns.
Date published: 2021-02-17
Rated 4 out of 5 by from Sometimes confusing Your chat technician sounded like I had made an error. In truth, TurboTax had not updated their software. But it appears to be all right now! We'll see if my State return gets rejected again.
Date published: 2021-02-17
Rated 5 out of 5 by from Quick and easy I've never really had any problems filing with turbotax.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is the best way to do taxes! I’ve been using Turbo Tax for years and I don’t know why I ever did my taxes any other way. I needed help with my account this year and a live agent called me back right away and was extremely helpful. She walked me through exactly what I needed to do and didn’t get off the call until my problem was solved completely. Turbo Tax is so easy to use and super convenient! I don’t have to leave my house to do taxes. What more can I ask for?
Date published: 2021-02-17
Rated 5 out of 5 by from I got more money than expected! I've used TurboTax for the past 6+ years now. Every year I get back more money than I expect! I love how easy and rather enjoyable turbotax makes the tax filing experience. I could not recommend using it more. Doing taxes by myself is the WORST.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to follow question answer style I assist a number of people with this tax program. Every one is very happy.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome and easy Turbo tax made filing my taxes easy and affordable!
Date published: 2021-02-17
Rated 5 out of 5 by from great service This method of doing my taxes, compared to previous years, is very simple and easy to use.
Date published: 2021-02-17
Rated 1 out of 5 by from State Tax Filing $54 Really? Filing a simple trust or estate should have been included in Home & Business. Sold separately for over $100, it should have included at least one state tax and filing. Instead those are even extra. Lame.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax Very easy. I will be using Turbo Tax in the future.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15351
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy to use but its not always free I really enjoy using Turbo tax as it makes everything easily accessible to fill out but once you get to the ending part of the tax portion on where you have to pay for what services you choose it forces you into using their tier of tax assistance. So I was charged a total of $70.00, I could not re-do my taxes to clear it all out I was forced to pay to continue filing my taxes. They say it is a free service but it automatically puts you in a tier depending on what you input and you have to pay to use their site in order to receiev your returns.
Date published: 2021-02-17
Rated 4 out of 5 by from Sometimes confusing Your chat technician sounded like I had made an error. In truth, TurboTax had not updated their software. But it appears to be all right now! We'll see if my State return gets rejected again.
Date published: 2021-02-17
Rated 5 out of 5 by from Quick and easy I've never really had any problems filing with turbotax.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is the best way to do taxes! I’ve been using Turbo Tax for years and I don’t know why I ever did my taxes any other way. I needed help with my account this year and a live agent called me back right away and was extremely helpful. She walked me through exactly what I needed to do and didn’t get off the call until my problem was solved completely. Turbo Tax is so easy to use and super convenient! I don’t have to leave my house to do taxes. What more can I ask for?
Date published: 2021-02-17
Rated 5 out of 5 by from I got more money than expected! I've used TurboTax for the past 6+ years now. Every year I get back more money than I expect! I love how easy and rather enjoyable turbotax makes the tax filing experience. I could not recommend using it more. Doing taxes by myself is the WORST.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to follow question answer style I assist a number of people with this tax program. Every one is very happy.
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome and easy Turbo tax made filing my taxes easy and affordable!
Date published: 2021-02-17
Rated 5 out of 5 by from great service This method of doing my taxes, compared to previous years, is very simple and easy to use.
Date published: 2021-02-17
Rated 1 out of 5 by from State Tax Filing $54 Really? Filing a simple trust or estate should have been included in Home & Business. Sold separately for over $100, it should have included at least one state tax and filing. Instead those are even extra. Lame.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax Very easy. I will be using Turbo Tax in the future.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15351