TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very knowledgeable and very quick to respond. I usually file my own taxes with Turbo Tax. This year anticipated changes next year, and a serious illness, I reached out to your Live Expert to file. I was pleasantly surprised by how quick the process was. Nancy was very responsive and knowledgeable. Answered all of my questions and filed my taxes in a very timely manner. Surprisingly affordable.
Date published: 2021-02-10
Rated 5 out of 5 by from Love Turbotax Very thorough and easy to use step by step instructions.
Date published: 2021-02-10
Rated 4 out of 5 by from Seamless Experience with Live Expert I've been using TurboTax to do my taxes for the last 6 years. This year I tapped into their new feature, Live Expert. It was really easy to get online and connect with the Live Expert and chat messages were typically responded back to within 24 hours during the weekday (I don't think they work on weekends). The documents upload feature worked great and made it easy for me to send them to my expert. The only complaint I had about the documents upload feature is that, it gives you the option to upload via W2's by entering your employer's information. Well, that's not enough apparently to start the process. You need to send the experts an actual W2 as if you would be doing the taxes yourself. So, save some time and don't use the W2 upload feature. Just snap a picture or send them a digital copy of your W2. When we got to the point where we could review our taxes together, the expert struggled to find that "share" button. Once they found it, it was really easy to see and review my taxes before submitting. Overall, a great tool and keeps you squared away!
Date published: 2021-02-10
Rated 5 out of 5 by from fast I love turbo tax fast easy an can get it done without having to deal with people...
Date published: 2021-02-10
Rated 5 out of 5 by from LOVE Turbo Tax I've been using it for several years - and it's so nice that I don't have to input the same information every single year. It's all there, and so simple!
Date published: 2021-02-10
Rated 5 out of 5 by from Turbo Tax works for me. I have used Turbo tax, in a package and online, for almost 20 years. Easy to use, comprehensive and accurate, never had any issues with my taxes since I started using Turbo Tax.
Date published: 2021-02-10
Rated 5 out of 5 by from TurboTax was easy and convenient to use I opted in for the full service experience and my tax expert worked with me so I can max refund and any credits I was eligible for. He worked round the clock and made doing my taxes fun and took the stress away for me. He called me to settle any questions or concerns I was having. Would recommend!
Date published: 2021-02-10
Rated 4 out of 5 by from very easy to use very easy to use help there if needed to solve any problem
Date published: 2021-02-10
Rated 5 out of 5 by from Rollian was great help Rollian was great help. I usually do my taxes myself but i had a issue with my 1099 nec and Rollian helped me get it done.
Date published: 2021-02-10
Rated 5 out of 5 by from acceptable Very simple, takes more time for verification than it does to fill out info
Date published: 2021-02-10
All TurboTax® Offerings Reviews - Page 15349
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very knowledgeable and very quick to respond. I usually file my own taxes with Turbo Tax. This year anticipated changes next year, and a serious illness, I reached out to your Live Expert to file. I was pleasantly surprised by how quick the process was. Nancy was very responsive and knowledgeable. Answered all of my questions and filed my taxes in a very timely manner. Surprisingly affordable.
Date published: 2021-02-10
Rated 5 out of 5 by from Love Turbotax Very thorough and easy to use step by step instructions.
Date published: 2021-02-10
Rated 4 out of 5 by from Seamless Experience with Live Expert I've been using TurboTax to do my taxes for the last 6 years. This year I tapped into their new feature, Live Expert. It was really easy to get online and connect with the Live Expert and chat messages were typically responded back to within 24 hours during the weekday (I don't think they work on weekends). The documents upload feature worked great and made it easy for me to send them to my expert. The only complaint I had about the documents upload feature is that, it gives you the option to upload via W2's by entering your employer's information. Well, that's not enough apparently to start the process. You need to send the experts an actual W2 as if you would be doing the taxes yourself. So, save some time and don't use the W2 upload feature. Just snap a picture or send them a digital copy of your W2. When we got to the point where we could review our taxes together, the expert struggled to find that "share" button. Once they found it, it was really easy to see and review my taxes before submitting. Overall, a great tool and keeps you squared away!
Date published: 2021-02-10
Rated 5 out of 5 by from fast I love turbo tax fast easy an can get it done without having to deal with people...
Date published: 2021-02-10
Rated 5 out of 5 by from LOVE Turbo Tax I've been using it for several years - and it's so nice that I don't have to input the same information every single year. It's all there, and so simple!
Date published: 2021-02-10
Rated 5 out of 5 by from Turbo Tax works for me. I have used Turbo tax, in a package and online, for almost 20 years. Easy to use, comprehensive and accurate, never had any issues with my taxes since I started using Turbo Tax.
Date published: 2021-02-10
Rated 5 out of 5 by from TurboTax was easy and convenient to use I opted in for the full service experience and my tax expert worked with me so I can max refund and any credits I was eligible for. He worked round the clock and made doing my taxes fun and took the stress away for me. He called me to settle any questions or concerns I was having. Would recommend!
Date published: 2021-02-10
Rated 4 out of 5 by from very easy to use very easy to use help there if needed to solve any problem
Date published: 2021-02-10
Rated 5 out of 5 by from Rollian was great help Rollian was great help. I usually do my taxes myself but i had a issue with my 1099 nec and Rollian helped me get it done.
Date published: 2021-02-10
Rated 5 out of 5 by from acceptable Very simple, takes more time for verification than it does to fill out info
Date published: 2021-02-10
All TurboTax® Offerings Reviews - Page 15349