TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax is great I had a great time filing my taxes this year because of TurboTax and have great confidence that I can do it in years to come
Date published: 2023-02-09
Rated 5 out of 5 by from Easy and reliable was very easy and reliable, as a busy mom this makes it quick and easy on me!
Date published: 2023-02-09
Rated 1 out of 5 by from Don't trust the price Cost went from FREE when I started to over 100 dollars. For standard deductions and nothing special. Just 2 W2's for my wife an I.
Date published: 2023-02-09
Rated 5 out of 5 by from turbotax is the best affordable option easiest return ever no hidden costs and very effecient.
Date published: 2023-02-09
Rated 3 out of 5 by from You have to pay to upload documents I wasn't happy that I had to pay to upload documents. Probably go somewhere else next year.
Date published: 2023-02-09
Rated 5 out of 5 by from fast and easy its fast and easy to do, very simple to use didnt think it would be that easy
Date published: 2023-02-09
Rated 5 out of 5 by from Awesome and Fast It was easy for my first time because I have never done taxes before. First job!
Date published: 2023-02-09
Rated 5 out of 5 by from Great service I enjoyed the expierence and was very pleased with my return
Date published: 2023-02-09
Rated 5 out of 5 by from Awsome Very easy thank u very much for all ur help thank u.
Date published: 2023-02-09
Rated 3 out of 5 by from Tax prep great; extras worthless and/or annoying No issues with actually filing -- I've been a customer for years -- but the extras "perks" for extra cost are worthless and/or annoying. Worthless: I paid for the tax advisor upgrade and she was completely unable to help because I didn't get the top tier full tax preparation option (I forget the different specific titles). So a waste of $50 or so. Then the extras -- get your money earlier through some other outside entity -- are shady and annoying. Annoying because you have to advance through all the screens and reject all that stuff to get to the option to simply deposit your refund into bank account. Bank account and sound financial options should be first -- not the shady stuff. It looks like you're trying to lure customers into spending more money. The markups for state filing are ridiculous. Lame. In short, I return to TurboTax because the filing process is great -- but the shady add-ons are super annoying. My tolerance for all the markups and shadiness is wearing thin, however. So to other customers/potential customers, I say be sharp and don't fall for all the pointless upgrades and shady "advances on refund " gimmicks and you'll be good.
Date published: 2023-02-09
All TurboTax® Offerings Reviews - Page 15337
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great I had a great time filing my taxes this year because of TurboTax and have great confidence that I can do it in years to come
Date published: 2023-02-09
Rated 5 out of 5 by from Easy and reliable was very easy and reliable, as a busy mom this makes it quick and easy on me!
Date published: 2023-02-09
Rated 1 out of 5 by from Don't trust the price Cost went from FREE when I started to over 100 dollars. For standard deductions and nothing special. Just 2 W2's for my wife an I.
Date published: 2023-02-09
Rated 5 out of 5 by from turbotax is the best affordable option easiest return ever no hidden costs and very effecient.
Date published: 2023-02-09
Rated 3 out of 5 by from You have to pay to upload documents I wasn't happy that I had to pay to upload documents. Probably go somewhere else next year.
Date published: 2023-02-09
Rated 5 out of 5 by from fast and easy its fast and easy to do, very simple to use didnt think it would be that easy
Date published: 2023-02-09
Rated 5 out of 5 by from Awesome and Fast It was easy for my first time because I have never done taxes before. First job!
Date published: 2023-02-09
Rated 5 out of 5 by from Great service I enjoyed the expierence and was very pleased with my return
Date published: 2023-02-09
Rated 5 out of 5 by from Awsome Very easy thank u very much for all ur help thank u.
Date published: 2023-02-09
Rated 3 out of 5 by from Tax prep great; extras worthless and/or annoying No issues with actually filing -- I've been a customer for years -- but the extras "perks" for extra cost are worthless and/or annoying. Worthless: I paid for the tax advisor upgrade and she was completely unable to help because I didn't get the top tier full tax preparation option (I forget the different specific titles). So a waste of $50 or so. Then the extras -- get your money earlier through some other outside entity -- are shady and annoying. Annoying because you have to advance through all the screens and reject all that stuff to get to the option to simply deposit your refund into bank account. Bank account and sound financial options should be first -- not the shady stuff. It looks like you're trying to lure customers into spending more money. The markups for state filing are ridiculous. Lame. In short, I return to TurboTax because the filing process is great -- but the shady add-ons are super annoying. My tolerance for all the markups and shadiness is wearing thin, however. So to other customers/potential customers, I say be sharp and don't fall for all the pointless upgrades and shady "advances on refund " gimmicks and you'll be good.
Date published: 2023-02-09
All TurboTax® Offerings Reviews - Page 15337