TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is the way to go! Easy and user friendly!10101010100101010100101010100101
Date published: 2022-02-20
Rated 4 out of 5 by from It's great! Turbo Tax is great! I liked how an expert could help you for Free! Thanks so much!
Date published: 2022-02-20
Rated 4 out of 5 by from I've used TurboTax for over 10 years The majority of the agents are knowledgeable and helpful.
Date published: 2022-02-20
Rated 4 out of 5 by from turbo tax review My experience was positive. I have a few additional questions to resolve thanks to Turbo tax.
Date published: 2022-02-20
Rated 3 out of 5 by from Annual Headache! Spent all Saturday doing our taxes, noted as Married, filing jointly. At the end of the day they were finished and I eFiled them, only to get an email later saying both the Federal and State e-Filings were REJECTED! (The State taxes were rejected automatically because the Federal taxes were rejected.) When I went back into the 2021 information, it said my wife's AGI didn't match what the IRS said it should be for 2020. SAY WHAT??? Why was my wife's AGI separated out if we were filing married jointly? I proceeded to verify our 2020 AGI that had been recorded with BOTH the IRS and info I'd submitted on my Fed tax form. Both indicated the AGI was the same. After calling TurboTax, who couldn't understand why only my wife's AGI was being requested since we had filed both years as "married, filing jointly", so they indicated they would submit a trouble ticket to find out why this was happening. I was told I could call back in a few days to see if they had an answer. In the meantime, I decided to re-eFile the taxes showing the same information. It could take up to 24 hours to find out if they've been rejected again and if so, I'll probably wind up printing and mailing them to both the Feds and State. And this was supposed to be a simply way to do taxes! I'm now questioning that decision.
Date published: 2022-02-20
Rated 5 out of 5 by from So convenient Very convenient and the ability to access tax experts is very valuable
Date published: 2022-02-20
Rated 4 out of 5 by from Good, had a minor issue though After importing info from a brokerage, I had a review prompt. When it was processed, my stock info was duplicated. Easy enough to correct, but not fun to see a tax bill triple.
Date published: 2022-02-20
Rated 4 out of 5 by from turbo tax is fairly painless turbo tax could be a little cheaper to use and a little easier to use
Date published: 2022-02-20
Rated 5 out of 5 by from Easy and intuitive if you have all of your docs. ANYONE can use the system. Walks you through every step. I'll never go back to paying someone to do what I can do.
Date published: 2022-02-20
Rated 5 out of 5 by from everything was great until this part Everything was great until this part , next time i will skip the review.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 15307
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is the way to go! Easy and user friendly!10101010100101010100101010100101
Date published: 2022-02-20
Rated 4 out of 5 by from It's great! Turbo Tax is great! I liked how an expert could help you for Free! Thanks so much!
Date published: 2022-02-20
Rated 4 out of 5 by from I've used TurboTax for over 10 years The majority of the agents are knowledgeable and helpful.
Date published: 2022-02-20
Rated 4 out of 5 by from turbo tax review My experience was positive. I have a few additional questions to resolve thanks to Turbo tax.
Date published: 2022-02-20
Rated 3 out of 5 by from Annual Headache! Spent all Saturday doing our taxes, noted as Married, filing jointly. At the end of the day they were finished and I eFiled them, only to get an email later saying both the Federal and State e-Filings were REJECTED! (The State taxes were rejected automatically because the Federal taxes were rejected.) When I went back into the 2021 information, it said my wife's AGI didn't match what the IRS said it should be for 2020. SAY WHAT??? Why was my wife's AGI separated out if we were filing married jointly? I proceeded to verify our 2020 AGI that had been recorded with BOTH the IRS and info I'd submitted on my Fed tax form. Both indicated the AGI was the same. After calling TurboTax, who couldn't understand why only my wife's AGI was being requested since we had filed both years as "married, filing jointly", so they indicated they would submit a trouble ticket to find out why this was happening. I was told I could call back in a few days to see if they had an answer. In the meantime, I decided to re-eFile the taxes showing the same information. It could take up to 24 hours to find out if they've been rejected again and if so, I'll probably wind up printing and mailing them to both the Feds and State. And this was supposed to be a simply way to do taxes! I'm now questioning that decision.
Date published: 2022-02-20
Rated 5 out of 5 by from So convenient Very convenient and the ability to access tax experts is very valuable
Date published: 2022-02-20
Rated 4 out of 5 by from Good, had a minor issue though After importing info from a brokerage, I had a review prompt. When it was processed, my stock info was duplicated. Easy enough to correct, but not fun to see a tax bill triple.
Date published: 2022-02-20
Rated 4 out of 5 by from turbo tax is fairly painless turbo tax could be a little cheaper to use and a little easier to use
Date published: 2022-02-20
Rated 5 out of 5 by from Easy and intuitive if you have all of your docs. ANYONE can use the system. Walks you through every step. I'll never go back to paying someone to do what I can do.
Date published: 2022-02-20
Rated 5 out of 5 by from everything was great until this part Everything was great until this part , next time i will skip the review.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 15307