TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Gets better and better every year! Been using TurboTax for many years and it just keeps getting better and better and easier and easier to use each and every year.
Date published: 2021-02-17
Rated 2 out of 5 by from Overpromised and underperformed We first filed with TurboTax for tax year 2019, paying 99.99 for the disk. The packaging said (and the program reiterated upon completion) that our information would be there for next year and we would not have to enter everything again. That did not happen. Despite calling in and speaking with three representatives, nothing could get this to work. We were told we would have to enter everything again. I asked for a discount since the product I paid for did not deliver what it said it would. I was told sorry that it had been more than 60 days since that 2019 product was used. I was told to re-enter the data all over again for 2020 online and that unfortunately a discount on the 2020 tax return could not be given either since this would be a different product. The representative was very kind and said she felt bad (and sounded like she did) but she could not do anything. The other representatives we spoke to (one for technical help and one for tax-help via the, extra-cost, "Live" help were also great). Great representatives. Almost great product. Sadly, the Turbo-Tax policy makers have not set their representatives up for success by not allowing them to compensate for the product's failure.
Date published: 2021-02-17
Rated 5 out of 5 by from TUBRO IS VERY SIMPLE TUBRO IS VERY SIMPLE AND EASY TO DO and advise any one to try
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo is great to use A little long, but It was worth it, I will recommend it to everyone
Date published: 2021-02-17
Rated 5 out of 5 by from Hey530xxxx Quick and easy like my EX. Turbo tax lady called me and done tolled me thats I was gonna be getting mes a stimulus tax credit and I was all like whoop deed eeee deed immas a happy go luckier guy man person yea
Date published: 2021-02-17
Rated 5 out of 5 by from Super convenient Fast filing, help button for anytime, Is thorough in securing your information and identity.
Date published: 2021-02-17
Rated 5 out of 5 by from Loved the guidance and support was very helpful and professional was very supportive in helping meet my needs
Date published: 2021-02-17
Rated 4 out of 5 by from Not as user friendly this year I had several issues that made no sense and had no explanation and offered no way to correct. I had to research IRS forms myself and get help for how to correct myself. Turbo offered no options for fixing the mistakes that were as far as I can tell randomly assigned because I did not add them.
Date published: 2021-02-17
Rated 4 out of 5 by from TURBO TAX IS AWESOME. EASY TO USE. MY GO TO TAX PREPARER FROM NOW ON. LOVE IT
Date published: 2021-02-17
Rated 4 out of 5 by from Great Sevice Minus a star because this seems to be getting just as expensive as a Tax Preparer.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15307
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Gets better and better every year! Been using TurboTax for many years and it just keeps getting better and better and easier and easier to use each and every year.
Date published: 2021-02-17
Rated 2 out of 5 by from Overpromised and underperformed We first filed with TurboTax for tax year 2019, paying 99.99 for the disk. The packaging said (and the program reiterated upon completion) that our information would be there for next year and we would not have to enter everything again. That did not happen. Despite calling in and speaking with three representatives, nothing could get this to work. We were told we would have to enter everything again. I asked for a discount since the product I paid for did not deliver what it said it would. I was told sorry that it had been more than 60 days since that 2019 product was used. I was told to re-enter the data all over again for 2020 online and that unfortunately a discount on the 2020 tax return could not be given either since this would be a different product. The representative was very kind and said she felt bad (and sounded like she did) but she could not do anything. The other representatives we spoke to (one for technical help and one for tax-help via the, extra-cost, "Live" help were also great). Great representatives. Almost great product. Sadly, the Turbo-Tax policy makers have not set their representatives up for success by not allowing them to compensate for the product's failure.
Date published: 2021-02-17
Rated 5 out of 5 by from TUBRO IS VERY SIMPLE TUBRO IS VERY SIMPLE AND EASY TO DO and advise any one to try
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo is great to use A little long, but It was worth it, I will recommend it to everyone
Date published: 2021-02-17
Rated 5 out of 5 by from Hey530xxxx Quick and easy like my EX. Turbo tax lady called me and done tolled me thats I was gonna be getting mes a stimulus tax credit and I was all like whoop deed eeee deed immas a happy go luckier guy man person yea
Date published: 2021-02-17
Rated 5 out of 5 by from Super convenient Fast filing, help button for anytime, Is thorough in securing your information and identity.
Date published: 2021-02-17
Rated 5 out of 5 by from Loved the guidance and support was very helpful and professional was very supportive in helping meet my needs
Date published: 2021-02-17
Rated 4 out of 5 by from Not as user friendly this year I had several issues that made no sense and had no explanation and offered no way to correct. I had to research IRS forms myself and get help for how to correct myself. Turbo offered no options for fixing the mistakes that were as far as I can tell randomly assigned because I did not add them.
Date published: 2021-02-17
Rated 4 out of 5 by from TURBO TAX IS AWESOME. EASY TO USE. MY GO TO TAX PREPARER FROM NOW ON. LOVE IT
Date published: 2021-02-17
Rated 4 out of 5 by from Great Sevice Minus a star because this seems to be getting just as expensive as a Tax Preparer.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15307