TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Turbo Tax secret fees I was disappointed to find that Turbo Tax took out secret fees when filing your taxes. I paid for a product that continues collecting a fee to use it. I was surprised to liarn the turbo Tax charged me $20.00 when I filed my tax return. This is so dishonest and I plan to never use Turbo Tax again.
Date published: 2023-02-09
Rated 5 out of 5 by from Turbo Tax Is Easy to Use Turbo Tax takes an individual step-by-step through the process of tax preparation. No missing forms as forms are generated from the thorough questions posed.
Date published: 2023-02-09
Rated 5 out of 5 by from It's so easy! I really appreciate how it walks you through each step. Explanations for everything
Date published: 2023-02-09
Rated 5 out of 5 by from love Turbo Will always use Turbo Tax. i have never had any issues with turbo tax
Date published: 2023-02-09
Rated 5 out of 5 by from The free help throughout filing was fantastic! I actually chatted with two people during filing and they were both wonderful! Very polite and very patient. i will be back next year.
Date published: 2023-02-09
Rated 5 out of 5 by from TurboTax never disappoints!! Such an amazing service! The live reps that I got a chance to speak to were very professional and patient. I appreciate all of their help.
Date published: 2023-02-09
Rated 1 out of 5 by from Rejection I took a picture of my W-2s. I verified because it looked correct. Got rejected because Employer ID was used instead of Employer identification (look and sound like that same thing to an average person like myself). The app (which is meant for this) should have caught the mistake before I filed. With how expensive is it, for me to do it wrong anyways, I’ll take my taxes to a professional next time.
Date published: 2023-02-09
Rated 5 out of 5 by from Easy and Quick For years I've been using Turbo Tax and will continue. Super Easy and Super Fast
Date published: 2023-02-09
Rated 3 out of 5 by from Not super easy for multiple state returns We had to file in two states, and turbo tax didn't have a tool to figure out residency for each state. We had to do the additional research because there was no clear information provided by turbo tax. Also, had to rebalance W-2 earnings by state because turbotax wanted to charge full income for both states. Not cool.
Date published: 2023-02-09
Rated 5 out of 5 by from Super User-Friendly! I had a few questions about my return, this year, because of all of the changes that took place, during COVID. It was so comforting to be able to speak with a LIVE agent, and to be able to see him on my screen, to know that he was fully present and that he was REAL. All of my questions were answered with patience and he was very thorough. I don't like going into "tax places", when this time of year rolls around, and I dislike looking at how much it all costs in the end, even more. To be able to get my taxes done for this price, with the comfort of knowing that if I need assistance, it's available, is everything.
Date published: 2023-02-09
All TurboTax® Offerings Reviews - Page 15292
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax secret fees I was disappointed to find that Turbo Tax took out secret fees when filing your taxes. I paid for a product that continues collecting a fee to use it. I was surprised to liarn the turbo Tax charged me $20.00 when I filed my tax return. This is so dishonest and I plan to never use Turbo Tax again.
Date published: 2023-02-09
Rated 5 out of 5 by from Turbo Tax Is Easy to Use Turbo Tax takes an individual step-by-step through the process of tax preparation. No missing forms as forms are generated from the thorough questions posed.
Date published: 2023-02-09
Rated 5 out of 5 by from It's so easy! I really appreciate how it walks you through each step. Explanations for everything
Date published: 2023-02-09
Rated 5 out of 5 by from love Turbo Will always use Turbo Tax. i have never had any issues with turbo tax
Date published: 2023-02-09
Rated 5 out of 5 by from The free help throughout filing was fantastic! I actually chatted with two people during filing and they were both wonderful! Very polite and very patient. i will be back next year.
Date published: 2023-02-09
Rated 5 out of 5 by from TurboTax never disappoints!! Such an amazing service! The live reps that I got a chance to speak to were very professional and patient. I appreciate all of their help.
Date published: 2023-02-09
Rated 1 out of 5 by from Rejection I took a picture of my W-2s. I verified because it looked correct. Got rejected because Employer ID was used instead of Employer identification (look and sound like that same thing to an average person like myself). The app (which is meant for this) should have caught the mistake before I filed. With how expensive is it, for me to do it wrong anyways, I’ll take my taxes to a professional next time.
Date published: 2023-02-09
Rated 5 out of 5 by from Easy and Quick For years I've been using Turbo Tax and will continue. Super Easy and Super Fast
Date published: 2023-02-09
Rated 3 out of 5 by from Not super easy for multiple state returns We had to file in two states, and turbo tax didn't have a tool to figure out residency for each state. We had to do the additional research because there was no clear information provided by turbo tax. Also, had to rebalance W-2 earnings by state because turbotax wanted to charge full income for both states. Not cool.
Date published: 2023-02-09
Rated 5 out of 5 by from Super User-Friendly! I had a few questions about my return, this year, because of all of the changes that took place, during COVID. It was so comforting to be able to speak with a LIVE agent, and to be able to see him on my screen, to know that he was fully present and that he was REAL. All of my questions were answered with patience and he was very thorough. I don't like going into "tax places", when this time of year rolls around, and I dislike looking at how much it all costs in the end, even more. To be able to get my taxes done for this price, with the comfort of knowing that if I need assistance, it's available, is everything.
Date published: 2023-02-09
All TurboTax® Offerings Reviews - Page 15292