TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281598 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is super easy and efficient! It was quick and easy and efficient and accurate. Thanks!
Date published: 2021-02-17
Rated 5 out of 5 by from turbo tax is good, but it needs minor editing Overall it was very good, but it did have a flaw that i explain my helper.
Date published: 2021-02-17
Rated 5 out of 5 by from very easy for an old man to use seemed to ask all the proper questions in a logical manner so I could be confident in filling in the answers.
Date published: 2021-02-17
Rated 5 out of 5 by from super fast excellent, simple, got it done in less than an hour
Date published: 2021-02-17
Rated 5 out of 5 by from Simple to use Been using it for years. Simply answer the questions.
Date published: 2021-02-17
Rated 5 out of 5 by from Customer Support was Excellent Jan took me through the process and was super helpful
Date published: 2021-02-17
Rated 5 out of 5 by from awesome!! Easy and efficient for anyone to use to file taxes Awesome !! and low cost
Date published: 2021-02-17
Rated 5 out of 5 by from Turbotax is awesome Always a pleasant and quick process. Never have had any issues.
Date published: 2021-02-17
Rated 5 out of 5 by from Excellent This is a very user-friendly tax preparation online site. I love it!!!
Date published: 2021-02-17
Rated 1 out of 5 by from Absolutely terrible! Wow. I’ve used TurboTax for years. This year was a horrible experience. First, they doubled my income several times (which made me have to owe ) I had to restart 3 times to make sure the info was put in correctly. Then, they charged me for the deluxe version, although that was not what I selected nor needed. My state taxes were rejected because of a “software update” and I ended up having to pay more on my state taxes. I figured if they decided to charge me for the deluxe version, they would at least catch all the “errors” and submit my state taxes correctly. I tried calling and asking the general questions on the website, they said a specialist would call me back in 18 minutes, so I waited, they called and an automated response said “this call would be recorded for customer service assurance ...” then it just hung up on me. The customer service phone line wouldn’t connect me to a representative. I have no idea what’s going on with my taxes or how much money they have taken from me to attempt to file. I am beyond irate and refuse to ever use this service again.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15277
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is super easy and efficient! It was quick and easy and efficient and accurate. Thanks!
Date published: 2021-02-17
Rated 5 out of 5 by from turbo tax is good, but it needs minor editing Overall it was very good, but it did have a flaw that i explain my helper.
Date published: 2021-02-17
Rated 5 out of 5 by from very easy for an old man to use seemed to ask all the proper questions in a logical manner so I could be confident in filling in the answers.
Date published: 2021-02-17
Rated 5 out of 5 by from super fast excellent, simple, got it done in less than an hour
Date published: 2021-02-17
Rated 5 out of 5 by from Simple to use Been using it for years. Simply answer the questions.
Date published: 2021-02-17
Rated 5 out of 5 by from Customer Support was Excellent Jan took me through the process and was super helpful
Date published: 2021-02-17
Rated 5 out of 5 by from awesome!! Easy and efficient for anyone to use to file taxes Awesome !! and low cost
Date published: 2021-02-17
Rated 5 out of 5 by from Turbotax is awesome Always a pleasant and quick process. Never have had any issues.
Date published: 2021-02-17
Rated 5 out of 5 by from Excellent This is a very user-friendly tax preparation online site. I love it!!!
Date published: 2021-02-17
Rated 1 out of 5 by from Absolutely terrible! Wow. I’ve used TurboTax for years. This year was a horrible experience. First, they doubled my income several times (which made me have to owe ) I had to restart 3 times to make sure the info was put in correctly. Then, they charged me for the deluxe version, although that was not what I selected nor needed. My state taxes were rejected because of a “software update” and I ended up having to pay more on my state taxes. I figured if they decided to charge me for the deluxe version, they would at least catch all the “errors” and submit my state taxes correctly. I tried calling and asking the general questions on the website, they said a specialist would call me back in 18 minutes, so I waited, they called and an automated response said “this call would be recorded for customer service assurance ...” then it just hung up on me. The customer service phone line wouldn’t connect me to a representative. I have no idea what’s going on with my taxes or how much money they have taken from me to attempt to file. I am beyond irate and refuse to ever use this service again.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15277