TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Works great Worked as advertised, and I've never been surprised come tax time.
Date published: 2023-02-09
Rated 5 out of 5 by from Awesome Online chat comes in handy when doing Taxes.I went that route and the live chat took me step by step on how to load up my 3 W2's and after that it was a total breeze on filing.
Date published: 2023-02-09
Rated 5 out of 5 by from Easy and Fast Experience was fast and easy. Had a few concerns but I was able to complete with ease.
Date published: 2023-02-09
Rated 1 out of 5 by from Too expensive!!! The fees increase yearly, however, the ability to get help gets more complicated as well.
Date published: 2023-02-09
Rated 5 out of 5 by from I couldn't have done this without Rebecca! Outstan Rebecca was OUTSTANDING! Although I owed for the first time in my life at age 66, I couldn't have done this without her. She was thorough and very patient with me.
Date published: 2023-02-09
Rated 5 out of 5 by from fast & simple but costly The speed and the intuitive tools are excellent. Just seems that after so many years of going through their services, a loyal customer would get some sort of discount.
Date published: 2023-02-09
Rated 5 out of 5 by from Turbo Tax everytime Smooth, easy, and informative. Definitely the way to keep me coming back year after year!
Date published: 2023-02-09
Rated 5 out of 5 by from Turbo Tax is amazing. I love how easy it is to file, I got to speak with Chad one of the turbo tax experts. He was very helpful. Thank you so much Turbo Tax makes it easy to file you're Taxes.
Date published: 2023-02-09
Rated 5 out of 5 by from Great experience Maria was amazing to work with. She went above and beyond.
Date published: 2023-02-09
Rated 1 out of 5 by from Very very time consuming At first it wouldn't accept that i don't have a W2. So I deleted my return and started over. Same issue. Again. i have spoken to customer service several times. They all seem new to the position and they're not knowledgeable. I entered business miles and when i got to the the federal review they were all incorrect. I tried changing it but ended up deleting my return. Sometimes it would lose the loss carryover for the previous year. All together I deleted four returns and started over............The return would send me to a page where I would directly enter info on the actual form. The explanation of what needed to be entered was very poor. like what is a QBI at loss carryover? Personally if I am paying Turbotax to help with my return then I shouldn't need to google what a QBI is and try to do the math. Very frustrating. I have spent sooo many hours working on this when I could've been working. I lost two days worth of work trying to figure this out. So when you factor in lost wages then your product is super expensive and i would have been better off going to a competitor. i will seriously debate ever using your product again. Also the help section where you look up info is atrocious. It was not helpful. Have you tried using it? Have you looked up info?........Also, I'm not a karen. I almost never complain about anything. I hope this helps.
Date published: 2023-02-09
All TurboTax® Offerings Reviews - Page 15245
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Works great Worked as advertised, and I've never been surprised come tax time.
Date published: 2023-02-09
Rated 5 out of 5 by from Awesome Online chat comes in handy when doing Taxes.I went that route and the live chat took me step by step on how to load up my 3 W2's and after that it was a total breeze on filing.
Date published: 2023-02-09
Rated 5 out of 5 by from Easy and Fast Experience was fast and easy. Had a few concerns but I was able to complete with ease.
Date published: 2023-02-09
Rated 1 out of 5 by from Too expensive!!! The fees increase yearly, however, the ability to get help gets more complicated as well.
Date published: 2023-02-09
Rated 5 out of 5 by from I couldn't have done this without Rebecca! Outstan Rebecca was OUTSTANDING! Although I owed for the first time in my life at age 66, I couldn't have done this without her. She was thorough and very patient with me.
Date published: 2023-02-09
Rated 5 out of 5 by from fast & simple but costly The speed and the intuitive tools are excellent. Just seems that after so many years of going through their services, a loyal customer would get some sort of discount.
Date published: 2023-02-09
Rated 5 out of 5 by from Turbo Tax everytime Smooth, easy, and informative. Definitely the way to keep me coming back year after year!
Date published: 2023-02-09
Rated 5 out of 5 by from Turbo Tax is amazing. I love how easy it is to file, I got to speak with Chad one of the turbo tax experts. He was very helpful. Thank you so much Turbo Tax makes it easy to file you're Taxes.
Date published: 2023-02-09
Rated 5 out of 5 by from Great experience Maria was amazing to work with. She went above and beyond.
Date published: 2023-02-09
Rated 1 out of 5 by from Very very time consuming At first it wouldn't accept that i don't have a W2. So I deleted my return and started over. Same issue. Again. i have spoken to customer service several times. They all seem new to the position and they're not knowledgeable. I entered business miles and when i got to the the federal review they were all incorrect. I tried changing it but ended up deleting my return. Sometimes it would lose the loss carryover for the previous year. All together I deleted four returns and started over............The return would send me to a page where I would directly enter info on the actual form. The explanation of what needed to be entered was very poor. like what is a QBI at loss carryover? Personally if I am paying Turbotax to help with my return then I shouldn't need to google what a QBI is and try to do the math. Very frustrating. I have spent sooo many hours working on this when I could've been working. I lost two days worth of work trying to figure this out. So when you factor in lost wages then your product is super expensive and i would have been better off going to a competitor. i will seriously debate ever using your product again. Also the help section where you look up info is atrocious. It was not helpful. Have you tried using it? Have you looked up info?........Also, I'm not a karen. I almost never complain about anything. I hope this helps.
Date published: 2023-02-09
All TurboTax® Offerings Reviews - Page 15245