TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 4 out of 5 by
Zachary39 from
Works great
Worked as advertised, and I've never been surprised come tax time.
Date published: 2023-02-09
Rated 5 out of 5 by
null from
Awesome
Online chat comes in handy when doing Taxes.I went that route and the live chat took me step by step on how to load up my 3 W2's and after that it was a total breeze on filing.
Date published: 2023-02-09
Rated 5 out of 5 by
Faueri3 from
Easy and Fast
Experience was fast and easy. Had a few concerns but I was able to complete with ease.
Date published: 2023-02-09
Rated 1 out of 5 by
Pissed4Real from
Too expensive!!!
The fees increase yearly, however, the ability to get help gets more complicated as well.
Date published: 2023-02-09
Rated 5 out of 5 by
sdtouchstone from
I couldn't have done this without Rebecca! Outstan
Rebecca was OUTSTANDING! Although I owed for the first time in my life at age 66, I couldn't have done this without her. She was thorough and very patient with me.
Date published: 2023-02-09
Rated 5 out of 5 by
EOpie from
fast & simple but costly
The speed and the intuitive tools are excellent. Just seems that after so many years of going through their services, a loyal customer would get some sort of discount.
Date published: 2023-02-09
Rated 5 out of 5 by
NursjayB from
Turbo Tax everytime
Smooth, easy, and informative. Definitely the way to keep me coming back year after year!
Date published: 2023-02-09
Rated 5 out of 5 by
JESUS789 from
Turbo Tax is amazing.
I love how easy it is to file, I got to speak with Chad one of the turbo tax experts. He was very helpful. Thank you so much Turbo Tax makes it easy to file you're Taxes.
Date published: 2023-02-09
Rated 5 out of 5 by
B Ell from
Great experience
Maria was amazing to work with. She went above and beyond.
Date published: 2023-02-09
Rated 1 out of 5 by
Bethintenn from
Very very time consuming
At first it wouldn't accept that i don't have a W2. So I deleted my return and started over. Same issue. Again. i have spoken to customer service several times. They all seem new to the position and they're not knowledgeable. I entered business miles and when i got to the the federal review they were all incorrect. I tried changing it but ended up deleting my return. Sometimes it would lose the loss carryover for the previous year. All together I deleted four returns and started over............The return would send me to a page where I would directly enter info on the actual form. The explanation of what needed to be entered was very poor. like what is a QBI at loss carryover? Personally if I am paying Turbotax to help with my return then I shouldn't need to google what a QBI is and try to do the math. Very frustrating. I have spent sooo many hours working on this when I could've been working. I lost two days worth of work trying to figure this out. So when you factor in lost wages then your product is super expensive and i would have been better off going to a competitor. i will seriously debate ever using your product again. Also the help section where you look up info is atrocious. It was not helpful. Have you tried using it? Have you looked up info?........Also, I'm not a karen. I almost never complain about anything. I hope this helps.
All TurboTax® Offerings Reviews - Page 15245
Date published: 2023-02-09
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Zachary39 from
Works great
Worked as advertised, and I've never been surprised come tax time.
Date published: 2023-02-09
Rated 5 out of 5 by
null from
Awesome
Online chat comes in handy when doing Taxes.I went that route and the live chat took me step by step on how to load up my 3 W2's and after that it was a total breeze on filing.
Date published: 2023-02-09
Rated 5 out of 5 by
Faueri3 from
Easy and Fast
Experience was fast and easy. Had a few concerns but I was able to complete with ease.
Date published: 2023-02-09
Rated 1 out of 5 by
Pissed4Real from
Too expensive!!!
The fees increase yearly, however, the ability to get help gets more complicated as well.
Date published: 2023-02-09
Rated 5 out of 5 by
sdtouchstone from
I couldn't have done this without Rebecca! Outstan
Rebecca was OUTSTANDING! Although I owed for the first time in my life at age 66, I couldn't have done this without her. She was thorough and very patient with me.
Date published: 2023-02-09
Rated 5 out of 5 by
EOpie from
fast & simple but costly
The speed and the intuitive tools are excellent. Just seems that after so many years of going through their services, a loyal customer would get some sort of discount.
Date published: 2023-02-09
Rated 5 out of 5 by
NursjayB from
Turbo Tax everytime
Smooth, easy, and informative. Definitely the way to keep me coming back year after year!
Date published: 2023-02-09
Rated 5 out of 5 by
JESUS789 from
Turbo Tax is amazing.
I love how easy it is to file, I got to speak with Chad one of the turbo tax experts. He was very helpful. Thank you so much Turbo Tax makes it easy to file you're Taxes.
Date published: 2023-02-09
Rated 5 out of 5 by
B Ell from
Great experience
Maria was amazing to work with. She went above and beyond.
Date published: 2023-02-09
Rated 1 out of 5 by
Bethintenn from
Very very time consuming
At first it wouldn't accept that i don't have a W2. So I deleted my return and started over. Same issue. Again. i have spoken to customer service several times. They all seem new to the position and they're not knowledgeable. I entered business miles and when i got to the the federal review they were all incorrect. I tried changing it but ended up deleting my return. Sometimes it would lose the loss carryover for the previous year. All together I deleted four returns and started over............The return would send me to a page where I would directly enter info on the actual form. The explanation of what needed to be entered was very poor. like what is a QBI at loss carryover? Personally if I am paying Turbotax to help with my return then I shouldn't need to google what a QBI is and try to do the math. Very frustrating. I have spent sooo many hours working on this when I could've been working. I lost two days worth of work trying to figure this out. So when you factor in lost wages then your product is super expensive and i would have been better off going to a competitor. i will seriously debate ever using your product again. Also the help section where you look up info is atrocious. It was not helpful. Have you tried using it? Have you looked up info?........Also, I'm not a karen. I almost never complain about anything. I hope this helps.
All TurboTax® Offerings Reviews - Page 15245
Date published: 2023-02-09