TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from 2020 tax info input: buggier & confusing Had to speak with two techs and second one had to send me to a tax expert. Not due to complicated tax situations, but because Turbotax input process had some dead-ends where there was no clarification about what Turbotax was asking for or why inputting (any) dollar value was being rejected. Initially it established I was clearly a candidate for the standard deduction, but at the end there were all these deduction items to review and no helpful prompts for some. That is where I got totally tangled up, even though my 2020 tax filing situation was very basic compared to most years. Also at one point it told me I was doing the free-version of Turbotax - which was not true. This negative review in no way is criticism of the techs and tax accountant who rescued me. They were professional and excellent, but their help should not have been needed by a 7-year user with an unusually straightforward tax situation. If I encounter similar issues next year, I will back-out and try some other product.
Date published: 2021-02-17
Rated 1 out of 5 by from I am very displeased with Turbo Tax My 2020 state return is not an amended return; however the turbo tax software believes that it is. Not only won't the software get past the software glitch, but I cant get a live person to help me fix it without paying $90. I don't want tax advice. I want support for the defective software. Looks like I will be filing electronically somewhere else for my state return.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo tax is very easy to follow for someone doing their own taxes
Date published: 2021-02-17
Rated 5 out of 5 by from User friendly and logical The prompts and instructions are user friendly and easy to understand and follow. Expert advice is available and supportive.
Date published: 2021-02-17
Rated 4 out of 5 by from awesome i have always had great luck with turbo tax! ill always use them
Date published: 2021-02-17
Rated 1 out of 5 by from Unable to E-File I've never had issues with Turbo Tax; however, this year I didn't get my stimulus check and then cannot E-File. I feel it's something Turbo Tax has done and I refuse to use it again next year because they won't let you E-File for free via their website if you are claiming student loan taxes--want to force you to upgrade
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome experience and user friendly! Very easy to use! I had a lot of changes in 2020 and it guided me through each one.
Date published: 2021-02-17
Rated 5 out of 5 by from Use Turbo every year because it is safe, and easy I always use turboTax because it is safe and easy!
Date published: 2021-02-17
Rated 5 out of 5 by from it was easy to follow to be y first time filing i found it easy to follow and easy to use
Date published: 2021-02-17
Rated 5 out of 5 by from So easy to use, checks for all possible credits. I have used Turbo tax for almost 20 years with great experiences. Saves time and money, and easy to use.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15240
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from 2020 tax info input: buggier & confusing Had to speak with two techs and second one had to send me to a tax expert. Not due to complicated tax situations, but because Turbotax input process had some dead-ends where there was no clarification about what Turbotax was asking for or why inputting (any) dollar value was being rejected. Initially it established I was clearly a candidate for the standard deduction, but at the end there were all these deduction items to review and no helpful prompts for some. That is where I got totally tangled up, even though my 2020 tax filing situation was very basic compared to most years. Also at one point it told me I was doing the free-version of Turbotax - which was not true. This negative review in no way is criticism of the techs and tax accountant who rescued me. They were professional and excellent, but their help should not have been needed by a 7-year user with an unusually straightforward tax situation. If I encounter similar issues next year, I will back-out and try some other product.
Date published: 2021-02-17
Rated 1 out of 5 by from I am very displeased with Turbo Tax My 2020 state return is not an amended return; however the turbo tax software believes that it is. Not only won't the software get past the software glitch, but I cant get a live person to help me fix it without paying $90. I don't want tax advice. I want support for the defective software. Looks like I will be filing electronically somewhere else for my state return.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo tax is very easy to follow for someone doing their own taxes
Date published: 2021-02-17
Rated 5 out of 5 by from User friendly and logical The prompts and instructions are user friendly and easy to understand and follow. Expert advice is available and supportive.
Date published: 2021-02-17
Rated 4 out of 5 by from awesome i have always had great luck with turbo tax! ill always use them
Date published: 2021-02-17
Rated 1 out of 5 by from Unable to E-File I've never had issues with Turbo Tax; however, this year I didn't get my stimulus check and then cannot E-File. I feel it's something Turbo Tax has done and I refuse to use it again next year because they won't let you E-File for free via their website if you are claiming student loan taxes--want to force you to upgrade
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome experience and user friendly! Very easy to use! I had a lot of changes in 2020 and it guided me through each one.
Date published: 2021-02-17
Rated 5 out of 5 by from Use Turbo every year because it is safe, and easy I always use turboTax because it is safe and easy!
Date published: 2021-02-17
Rated 5 out of 5 by from it was easy to follow to be y first time filing i found it easy to follow and easy to use
Date published: 2021-02-17
Rated 5 out of 5 by from So easy to use, checks for all possible credits. I have used Turbo tax for almost 20 years with great experiences. Saves time and money, and easy to use.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15240