TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Paid more than I should have Cant even get a Tax expert/accountant now. I paid more than I ever have for my taxes just to find out the answer to one question. This service is going down and costing more.
Date published: 2021-02-17
Rated 1 out of 5 by from Student Loans = Forced into purchases I've been using Turbotax for many years. To date, minor frustrations have been worth it for the convenience of having all of my past Tax returns in one place. Next year I'm going elsewhere. It was more clear to me this year that if you have student loans, you'll be forced into buying an expensive product. I think this has been clear to me in the past, but because of COVID 19 my income was impacted this year and I felt the forced charge more deeply. You'll find this out you have to pay for this after you do all of the work of putting in all of your information and are about to submit, only to learn at the finish line that you are required to purchase the expensive version... or completely start over somewhere else that is more affordable. I literally didn't need anything else that came in the Deluxe Live edition, other than to be allowed to submit my taxes that included my student loan information. The expensive version comes with access to live support for a few things. Because I had to get it anyway, I tried using this for a few things. It seems like it mainly consisted of the person googling things and sending me links that did not answer my questions. It was not helpful. My state tax return this year ended up being rejected with a very vague reason about a "problem" and encouraged me to update my software. I still don't really know what caused this. I was using browser-based services/there was no software to update.. long story short. The "live chat" assist absolutely did not help. I just resubmitted it again. Hoping it goes through this time and unlikely to use TT in the future. Some of my friends and family went to HR block this year because of the forced/hidden charges.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax was awesome My experience with live expert was great. He had in depth knowledge.
Date published: 2021-02-17
Rated 5 out of 5 by from EASY TO USE The process that it took to file my return was simple. I was charged $80 to file my return which wasn't too bad because in the past I was charged $500 by my local tax preparer.
Date published: 2021-02-17
Rated 5 out of 5 by from Enjoy using Turbo Tax. Turbo Tax is easy to use. It has all the features I need to accomplish the preparation of my Tax Forms.
Date published: 2021-02-17
Rated 5 out of 5 by from Great Best and easiest, wish though you would give an example of what a 1099g was.
Date published: 2021-02-17
Rated 5 out of 5 by from works great Frank was very helpful and I hope I get him again next year.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is the way to go Turbo Tax has changed the way to file taxes. Simplified it. If you follow the instructions you cant go wrong. Always someone to answer your questions
Date published: 2021-02-17
Rated 5 out of 5 by from LVN I have used Turbo Tax Efile for 7 years and have been very pleased every year!
Date published: 2021-02-17
Rated 5 out of 5 by from KEVIN IS GREAT Kevin was great and very understanding. Walked me through everything and I was able to understand much more.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Paid more than I should have Cant even get a Tax expert/accountant now. I paid more than I ever have for my taxes just to find out the answer to one question. This service is going down and costing more.
Date published: 2021-02-17
Rated 1 out of 5 by from Student Loans = Forced into purchases I've been using Turbotax for many years. To date, minor frustrations have been worth it for the convenience of having all of my past Tax returns in one place. Next year I'm going elsewhere. It was more clear to me this year that if you have student loans, you'll be forced into buying an expensive product. I think this has been clear to me in the past, but because of COVID 19 my income was impacted this year and I felt the forced charge more deeply. You'll find this out you have to pay for this after you do all of the work of putting in all of your information and are about to submit, only to learn at the finish line that you are required to purchase the expensive version... or completely start over somewhere else that is more affordable. I literally didn't need anything else that came in the Deluxe Live edition, other than to be allowed to submit my taxes that included my student loan information. The expensive version comes with access to live support for a few things. Because I had to get it anyway, I tried using this for a few things. It seems like it mainly consisted of the person googling things and sending me links that did not answer my questions. It was not helpful. My state tax return this year ended up being rejected with a very vague reason about a "problem" and encouraged me to update my software. I still don't really know what caused this. I was using browser-based services/there was no software to update.. long story short. The "live chat" assist absolutely did not help. I just resubmitted it again. Hoping it goes through this time and unlikely to use TT in the future. Some of my friends and family went to HR block this year because of the forced/hidden charges.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax was awesome My experience with live expert was great. He had in depth knowledge.
Date published: 2021-02-17
Rated 5 out of 5 by from EASY TO USE The process that it took to file my return was simple. I was charged $80 to file my return which wasn't too bad because in the past I was charged $500 by my local tax preparer.
Date published: 2021-02-17
Rated 5 out of 5 by from Enjoy using Turbo Tax. Turbo Tax is easy to use. It has all the features I need to accomplish the preparation of my Tax Forms.
Date published: 2021-02-17
Rated 5 out of 5 by from Great Best and easiest, wish though you would give an example of what a 1099g was.
Date published: 2021-02-17
Rated 5 out of 5 by from works great Frank was very helpful and I hope I get him again next year.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is the way to go Turbo Tax has changed the way to file taxes. Simplified it. If you follow the instructions you cant go wrong. Always someone to answer your questions
Date published: 2021-02-17
Rated 5 out of 5 by from LVN I have used Turbo Tax Efile for 7 years and have been very pleased every year!
Date published: 2021-02-17
Rated 5 out of 5 by from KEVIN IS GREAT Kevin was great and very understanding. Walked me through everything and I was able to understand much more.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15237