TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Turbotax upsold me 24 hours before the deadline I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
Date published: 2022-04-15
Rated 3 out of 5 by from It's ok I've used TurboTax for years, but seriously, the company nickels and dimes you to death. I wish there was a better and more reasonable produce available.
Date published: 2022-04-15
Rated 5 out of 5 by from Simply Super! Turbo Tax is the only way to file your taxes. I know, I've been using Turbo Tax for over 20 years!
Date published: 2022-04-15
Rated 4 out of 5 by from turbo is ok very good would use again if possible had some problems because my tax return was rejected
Date published: 2022-04-15
Rated 1 out of 5 by from Turbo tax product has deteriorated in the past2yrs It took several tax experts and specialist to finally transfer me to a product person who found the flaw in the system. I have used T.T. for many years and will not next year as this has been a nightmare. I kept asking to be transferred to a manager or someone else, finally the last specialist realized that I had been on the phone for over 4 hours with sevaral people and transferred to someone who knew where the issues was. it took me over 4 hours to get to the right person who knew anything. Your product has deteriorated in the years whereas it is not user friendly and has too many flaws.
Date published: 2022-04-15
Rated 5 out of 5 by from Fast, Convenient, & Helpful! I've been using TurboTax for years and love how convenient and easy it is to use. This year I added the Live Premier option to assist with something that I was having trouble with. Their live professional (Maryanne) was both patient and very helpful. Great Service!!
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO TAX IS GREAT Doing taxes is much less like going to a dentist when you can use Turbo Tax!
Date published: 2022-04-15
Rated 5 out of 5 by from Used Turbo tax every year Like the flexibility of step-by-step review or going to specific forms. Have used every version since Turbo Tax was (Invented) introduced.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great! Been using it for over 10 years and you can execute even complicated tax returns on the platform.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy I’ve used Turbo Tax for many years. It’s great to see improvements from one year to the next, continually simplifying the process.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1523
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbotax upsold me 24 hours before the deadline I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
Date published: 2022-04-15
Rated 3 out of 5 by from It's ok I've used TurboTax for years, but seriously, the company nickels and dimes you to death. I wish there was a better and more reasonable produce available.
Date published: 2022-04-15
Rated 5 out of 5 by from Simply Super! Turbo Tax is the only way to file your taxes. I know, I've been using Turbo Tax for over 20 years!
Date published: 2022-04-15
Rated 4 out of 5 by from turbo is ok very good would use again if possible had some problems because my tax return was rejected
Date published: 2022-04-15
Rated 1 out of 5 by from Turbo tax product has deteriorated in the past2yrs It took several tax experts and specialist to finally transfer me to a product person who found the flaw in the system. I have used T.T. for many years and will not next year as this has been a nightmare. I kept asking to be transferred to a manager or someone else, finally the last specialist realized that I had been on the phone for over 4 hours with sevaral people and transferred to someone who knew where the issues was. it took me over 4 hours to get to the right person who knew anything. Your product has deteriorated in the years whereas it is not user friendly and has too many flaws.
Date published: 2022-04-15
Rated 5 out of 5 by from Fast, Convenient, & Helpful! I've been using TurboTax for years and love how convenient and easy it is to use. This year I added the Live Premier option to assist with something that I was having trouble with. Their live professional (Maryanne) was both patient and very helpful. Great Service!!
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO TAX IS GREAT Doing taxes is much less like going to a dentist when you can use Turbo Tax!
Date published: 2022-04-15
Rated 5 out of 5 by from Used Turbo tax every year Like the flexibility of step-by-step review or going to specific forms. Have used every version since Turbo Tax was (Invented) introduced.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great! Been using it for over 10 years and you can execute even complicated tax returns on the platform.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy I’ve used Turbo Tax for many years. It’s great to see improvements from one year to the next, continually simplifying the process.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1523