TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Ok it was ok just thought they should have less computer interactions. And was able to talk to someone
Date published: 2021-02-14
Rated 1 out of 5 by from refund from turbo tax if you pay you extra for turbo tax and it does not work you cant get your money back
Date published: 2021-02-14
Rated 5 out of 5 by from They are always awesome They are always on top of things. They are patient and are easy to understand.
Date published: 2021-02-14
Rated 5 out of 5 by from Turbotax is a life saver, I dont have any experience with turbotax, this is my first time doing my taxes but i"m in love ! I will be Back next year.
Date published: 2021-02-14
Rated 5 out of 5 by from MS Great job works well on time easy too understand on
Date published: 2021-02-14
Rated 1 out of 5 by from Never Again I just gave TurboTax $40 for doing absolutely nothing and then another $40 in "fees" for consenting to them taking that first $40 out of my taxes. I've been using TurboTax for years and I filed my taxes for free each time never having to pay for anything. The 1 time I have a problem they were no help and wouldn't take my money to upgrade my services and have a professional do it for me. Then when I correct everything myself they ask for $40 even tho they didn't do a single thing. Then they have the nerve to charge you another $40 in fees after they get you to sign the consent form and trick you. That is straight up manipulative. I wouldn't have agreed to that had I known there was gonna be another $40 fee. I am so tired of this situation I don't even want to fight it. Take my money. I no longer care. I will NOT be coming back.
Date published: 2021-02-14
Rated 5 out of 5 by from Very helpful and easy It was helpful and great would tell everyone to file here
Date published: 2021-02-14
Rated 5 out of 5 by from EASY!!!! Like having a professional in your own home. Have used for many years. Always gets easier.
Date published: 2021-02-14
Rated 5 out of 5 by from Good product Very easy to use. worth every penny spent to use the service
Date published: 2021-02-14
Rated 1 out of 5 by from CA state return rejected - the "fix" did nothing CA state return was rejected for the error, "Direct debit checkboxes must be checked either yes or no," but the original return already had that item checked. After returning to TurboTax, it claimed to have fixed the return, but the saved form is identical. The whole point of paying a fee to TurboTax is to file correctly. If I have to pay an accountant to review and fix the form, is TurboTax going to issue a refund for improperly filling out the return? If the return is rejected a second time, I respectfully request that TurboTax issue a refund of the fee I was charged, as the service is of no value if the return is rejected.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 15216
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Ok it was ok just thought they should have less computer interactions. And was able to talk to someone
Date published: 2021-02-14
Rated 1 out of 5 by from refund from turbo tax if you pay you extra for turbo tax and it does not work you cant get your money back
Date published: 2021-02-14
Rated 5 out of 5 by from They are always awesome They are always on top of things. They are patient and are easy to understand.
Date published: 2021-02-14
Rated 5 out of 5 by from Turbotax is a life saver, I dont have any experience with turbotax, this is my first time doing my taxes but i"m in love ! I will be Back next year.
Date published: 2021-02-14
Rated 5 out of 5 by from MS Great job works well on time easy too understand on
Date published: 2021-02-14
Rated 1 out of 5 by from Never Again I just gave TurboTax $40 for doing absolutely nothing and then another $40 in "fees" for consenting to them taking that first $40 out of my taxes. I've been using TurboTax for years and I filed my taxes for free each time never having to pay for anything. The 1 time I have a problem they were no help and wouldn't take my money to upgrade my services and have a professional do it for me. Then when I correct everything myself they ask for $40 even tho they didn't do a single thing. Then they have the nerve to charge you another $40 in fees after they get you to sign the consent form and trick you. That is straight up manipulative. I wouldn't have agreed to that had I known there was gonna be another $40 fee. I am so tired of this situation I don't even want to fight it. Take my money. I no longer care. I will NOT be coming back.
Date published: 2021-02-14
Rated 5 out of 5 by from Very helpful and easy It was helpful and great would tell everyone to file here
Date published: 2021-02-14
Rated 5 out of 5 by from EASY!!!! Like having a professional in your own home. Have used for many years. Always gets easier.
Date published: 2021-02-14
Rated 5 out of 5 by from Good product Very easy to use. worth every penny spent to use the service
Date published: 2021-02-14
Rated 1 out of 5 by from CA state return rejected - the "fix" did nothing CA state return was rejected for the error, "Direct debit checkboxes must be checked either yes or no," but the original return already had that item checked. After returning to TurboTax, it claimed to have fixed the return, but the saved form is identical. The whole point of paying a fee to TurboTax is to file correctly. If I have to pay an accountant to review and fix the form, is TurboTax going to issue a refund for improperly filling out the return? If the return is rejected a second time, I respectfully request that TurboTax issue a refund of the fee I was charged, as the service is of no value if the return is rejected.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 15216