TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use! My first time filling by my self, had no idea what to do but TurboTax was easy and helped me through every step
Date published: 2022-04-17
Rated 3 out of 5 by from Expensive Too expensive and no disclosure before I use the service, the fee applied and is disclosed after I completed all the information.
Date published: 2022-04-17
Rated 5 out of 5 by from 6 STARS I HAVE BEEN USING TURBO TAXES FOR THE PAST 5 YEARS SO FAR THEY ARE SPOT ON
Date published: 2022-04-17
Rated 2 out of 5 by from Have to start over if you select the wrong product We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Turbo Tax Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Pricing Needs To Be More Clear Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by from To expensive We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by from overcharging Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Quick, easy, and you can back up and edit as necessary to ensure everything is RIGHT for the IRS
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax cost Ours was a simple return. I was disappointed we had to pay so much.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1522
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use! My first time filling by my self, had no idea what to do but TurboTax was easy and helped me through every step
Date published: 2022-04-17
Rated 3 out of 5 by from Expensive Too expensive and no disclosure before I use the service, the fee applied and is disclosed after I completed all the information.
Date published: 2022-04-17
Rated 5 out of 5 by from 6 STARS I HAVE BEEN USING TURBO TAXES FOR THE PAST 5 YEARS SO FAR THEY ARE SPOT ON
Date published: 2022-04-17
Rated 2 out of 5 by from Have to start over if you select the wrong product We needed the self-employed version last year. That no longer applies. However, I completing my return thinking I could remove the self-employed upgrade that I no longer needed. I then discovered that I would have to delete and start the whole thing over to avoid the self-employed upgraded/upcharge. The price difference was not worth the time and effort. I felt making it difficult to transfer my data to the other package should have been available.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Turbo Tax Easy to use and will be using this system once again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Pricing Needs To Be More Clear Overall I like the software. What needs to be improved is the pricing and how it is communicated. I thought I was signing up for the Deluxe ($49), however it signed me up for the Deluxe Live ($119). The difference is the Deluxe you have the download the software and the Live is Online. H&R Block you can do all your taxes online for the $49 price. I had to call in to the support desk and they told me I would have to clear and restart my tax return to get the $49 price and download the software. Poor user experience. Next year I'll just go with HR Block like I have for all the other years.
Date published: 2022-04-17
Rated 3 out of 5 by from To expensive We do all the work and have to pay so much. And if you need help you have to pay. I us to tell people about turbo tax but I don't anymore.
Date published: 2022-04-17
Rated 1 out of 5 by from overcharging Your free tax software appears to never be free. Even with a deluxe purchase there always seems to be a charge for something. That's crap. Even helping my Uncle with the simple tax return of $30,000 income, fees upon fees upon fees. That's stupid
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Quick, easy, and you can back up and edit as necessary to ensure everything is RIGHT for the IRS
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax cost Ours was a simple return. I was disappointed we had to pay so much.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1522