TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Live is a swift and simply helpful Great help from Antoinette and Susan expected results to follow
Date published: 2022-02-11
Rated 1 out of 5 by from Terrible Customer Support I have used Turbo Tax for 10+ years with no major issues. This year was different. I spent over two hours on the phone with six different people. Was transfer three times only to get an automated response saying someone would call me back. During one of the call I was disconnected after 47 minutes. Even though I was asked my phone number the person never called me back. The last time I called in I demanded to talk to a supervisor. After 30 minutes I was transferred to the "resolution desk" where after another 30 minutes Sherman was able to help me fix the issue.
Date published: 2022-02-11
Rated 5 out of 5 by from Thank you Turbo tax I have used TurboTax for 12 years; this year I needed help from a live agent who did an excellent job in under 10 minutes! Thank you!
Date published: 2022-02-11
Rated 2 out of 5 by from FREETAXUSA IS BETTER SHOULD ADVISE IN BEGINNING OF ADDITIONAL COSTS TO THE PROGRAM
Date published: 2022-02-11
Rated 3 out of 5 by from TurboTax is easy, but can be expensive I've been using TurboTax for several years and I love the fact that it's free! That said, it makes you upgrade to Deluxe if you have Unemployment, but you have to pay the Deluxe fee every year. It isn't a one time deal.
Date published: 2022-02-11
Rated 4 out of 5 by from Turbo Tax is awesome I like the easy to understand instructions and the free access.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax is fast and convenient Filing taxes is simple with this program. I love it.
Date published: 2022-02-11
Rated 4 out of 5 by from Still A Bit Overwhelming Aesthetic-wise it's nice to the eye and it looks smooth. Though I wish there were some videos explaining stuff and terms so I can watch those before the questionnaire.
Date published: 2022-02-11
Rated 4 out of 5 by from Pretty good. Refund advance would be nice if it didn't involve a new bank account.
Date published: 2022-02-11
Rated 5 out of 5 by from Easy and fast 2nd year using TurboTax. It was very easy to do and submit.
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 15207
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Live is a swift and simply helpful Great help from Antoinette and Susan expected results to follow
Date published: 2022-02-11
Rated 1 out of 5 by from Terrible Customer Support I have used Turbo Tax for 10+ years with no major issues. This year was different. I spent over two hours on the phone with six different people. Was transfer three times only to get an automated response saying someone would call me back. During one of the call I was disconnected after 47 minutes. Even though I was asked my phone number the person never called me back. The last time I called in I demanded to talk to a supervisor. After 30 minutes I was transferred to the "resolution desk" where after another 30 minutes Sherman was able to help me fix the issue.
Date published: 2022-02-11
Rated 5 out of 5 by from Thank you Turbo tax I have used TurboTax for 12 years; this year I needed help from a live agent who did an excellent job in under 10 minutes! Thank you!
Date published: 2022-02-11
Rated 2 out of 5 by from FREETAXUSA IS BETTER SHOULD ADVISE IN BEGINNING OF ADDITIONAL COSTS TO THE PROGRAM
Date published: 2022-02-11
Rated 3 out of 5 by from TurboTax is easy, but can be expensive I've been using TurboTax for several years and I love the fact that it's free! That said, it makes you upgrade to Deluxe if you have Unemployment, but you have to pay the Deluxe fee every year. It isn't a one time deal.
Date published: 2022-02-11
Rated 4 out of 5 by from Turbo Tax is awesome I like the easy to understand instructions and the free access.
Date published: 2022-02-11
Rated 5 out of 5 by from Turbo Tax is fast and convenient Filing taxes is simple with this program. I love it.
Date published: 2022-02-11
Rated 4 out of 5 by from Still A Bit Overwhelming Aesthetic-wise it's nice to the eye and it looks smooth. Though I wish there were some videos explaining stuff and terms so I can watch those before the questionnaire.
Date published: 2022-02-11
Rated 4 out of 5 by from Pretty good. Refund advance would be nice if it didn't involve a new bank account.
Date published: 2022-02-11
Rated 5 out of 5 by from Easy and fast 2nd year using TurboTax. It was very easy to do and submit.
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 15207