TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Ridiculous only option it gave me was to use the paid program, and then on top of paying for the program. it wanted me to pay another $60 in fees. like what the frick I'm only getting 150 back!
Date published: 2022-02-11
Rated 5 out of 5 by from Not bad at all! I've never had to get expert advice, but since I had to this year due to new circumstances ( think we all know and understand) it was great. They helped every step of the way and since I was self-employed I really needed it. No way, I could have done it without them. Thanks Turbo Tax team, good job!
Date published: 2022-02-11
Rated 5 out of 5 by from Works great! Easy to navigate, self explanatory, give you the best possible refund
Date published: 2022-02-11
Rated 5 out of 5 by from Very easy great help with LIVE support staff and user interface
Date published: 2022-02-11
Rated 5 out of 5 by from awesome quick and easy. Loved the switch! I recently started my own business and i was freaking out about my taxes. But turbo tax made it so easy!
Date published: 2022-02-11
Rated 5 out of 5 by from Very Easy To Use except for the constant suggestion to upgrade, it was easy. I am standard deduction with no frills and no state requirement. Why don't you believe me?
Date published: 2022-02-11
Rated 5 out of 5 by from AMAZING I'll never go anywhere else to have my taxes done.
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax Live is a swift and simply helpful Great help from Antoinette and Susan expected results to follow
Date published: 2022-02-11
Rated 1 out of 5 by from Terrible Customer Support I have used Turbo Tax for 10+ years with no major issues. This year was different. I spent over two hours on the phone with six different people. Was transfer three times only to get an automated response saying someone would call me back. During one of the call I was disconnected after 47 minutes. Even though I was asked my phone number the person never called me back. The last time I called in I demanded to talk to a supervisor. After 30 minutes I was transferred to the "resolution desk" where after another 30 minutes Sherman was able to help me fix the issue.
Date published: 2022-02-11
Rated 5 out of 5 by from Thank you Turbo tax I have used TurboTax for 12 years; this year I needed help from a live agent who did an excellent job in under 10 minutes! Thank you!
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 15206
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Ridiculous only option it gave me was to use the paid program, and then on top of paying for the program. it wanted me to pay another $60 in fees. like what the frick I'm only getting 150 back!
Date published: 2022-02-11
Rated 5 out of 5 by from Not bad at all! I've never had to get expert advice, but since I had to this year due to new circumstances ( think we all know and understand) it was great. They helped every step of the way and since I was self-employed I really needed it. No way, I could have done it without them. Thanks Turbo Tax team, good job!
Date published: 2022-02-11
Rated 5 out of 5 by from Works great! Easy to navigate, self explanatory, give you the best possible refund
Date published: 2022-02-11
Rated 5 out of 5 by from Very easy great help with LIVE support staff and user interface
Date published: 2022-02-11
Rated 5 out of 5 by from awesome quick and easy. Loved the switch! I recently started my own business and i was freaking out about my taxes. But turbo tax made it so easy!
Date published: 2022-02-11
Rated 5 out of 5 by from Very Easy To Use except for the constant suggestion to upgrade, it was easy. I am standard deduction with no frills and no state requirement. Why don't you believe me?
Date published: 2022-02-11
Rated 5 out of 5 by from AMAZING I'll never go anywhere else to have my taxes done.
Date published: 2022-02-11
Rated 5 out of 5 by from TurboTax Live is a swift and simply helpful Great help from Antoinette and Susan expected results to follow
Date published: 2022-02-11
Rated 1 out of 5 by from Terrible Customer Support I have used Turbo Tax for 10+ years with no major issues. This year was different. I spent over two hours on the phone with six different people. Was transfer three times only to get an automated response saying someone would call me back. During one of the call I was disconnected after 47 minutes. Even though I was asked my phone number the person never called me back. The last time I called in I demanded to talk to a supervisor. After 30 minutes I was transferred to the "resolution desk" where after another 30 minutes Sherman was able to help me fix the issue.
Date published: 2022-02-11
Rated 5 out of 5 by from Thank you Turbo tax I have used TurboTax for 12 years; this year I needed help from a live agent who did an excellent job in under 10 minutes! Thank you!
Date published: 2022-02-11
All TurboTax® Offerings Reviews - Page 15206