TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Very Good I find it fairly easy to use and complete my return. The only issue I have is that there are some steps/questions repeated and some waste of time.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax makes life so much easier! Turbo Tax makes life easier! Cant believe how easy it is. Doing your own taxes is scary! Love and appreciate the icons for more information. I need those to help me feel more confident about each decision made.
Date published: 2021-02-17
Rated 5 out of 5 by from easy to use Walked me thru everything I needed help with and made it easy.
Date published: 2021-02-17
Rated 5 out of 5 by from Yay Yay cool beans it was awesomeas usual been using this foryears
Date published: 2021-02-17
Rated 5 out of 5 by from Fast and Easy Makes filing tax returns very simple. Was able to file and get my return in less than an hour.
Date published: 2021-02-17
Rated 5 out of 5 by from Krystal- Expert. She did the most to help me filled my taxes the correct way.
Date published: 2021-02-17
Rated 2 out of 5 by from Free service isn't free Sure it's easy. Not a problem. Really simple to use. But I still had to pay $120 for the supposed FREE version of your service. That really sucks.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is great It is so easy. Tried to do H&R block.just to go through a tax preparer because I though 2020 taxes would be difficult. The only thing that was difficult wa s dealing with H&R block. I'm a turbo racer for life for sure
Date published: 2021-02-17
Rated 5 out of 5 by from So easy! It is so easy to use TurboTax! My 1st time using the chat feature and it was great! Didnt have to go googling everywhere and saved me some time!
Date published: 2021-02-17
Rated 2 out of 5 by from TERRIBLE experience w/ Turbo Tax this year! This is the 3rd year I've used TT; the system was SO GLITCHY; I submitted payment and went to transmit electronically and was told I couldn't efile. I reached out to chat and was told that I needed to delete and re enter my state tax information and try again. I did that and ended up needing to re-enter ALL information again only to get to the end of the process and have payment requested again. Long story short, I had great customer service, the problem was resolved, which is why I gave 2 stars . However, the amount of time this whole process took was ABSOLUTELY RIDICULOUS. Past experiences w/ TT had me done in less than an hour. With all of the glitches, I have been working on this for 4 hours. DO BETTER TURBO TAX!!!!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15203
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very Good I find it fairly easy to use and complete my return. The only issue I have is that there are some steps/questions repeated and some waste of time.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax makes life so much easier! Turbo Tax makes life easier! Cant believe how easy it is. Doing your own taxes is scary! Love and appreciate the icons for more information. I need those to help me feel more confident about each decision made.
Date published: 2021-02-17
Rated 5 out of 5 by from easy to use Walked me thru everything I needed help with and made it easy.
Date published: 2021-02-17
Rated 5 out of 5 by from Yay Yay cool beans it was awesomeas usual been using this foryears
Date published: 2021-02-17
Rated 5 out of 5 by from Fast and Easy Makes filing tax returns very simple. Was able to file and get my return in less than an hour.
Date published: 2021-02-17
Rated 5 out of 5 by from Krystal- Expert. She did the most to help me filled my taxes the correct way.
Date published: 2021-02-17
Rated 2 out of 5 by from Free service isn't free Sure it's easy. Not a problem. Really simple to use. But I still had to pay $120 for the supposed FREE version of your service. That really sucks.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is great It is so easy. Tried to do H&R block.just to go through a tax preparer because I though 2020 taxes would be difficult. The only thing that was difficult wa s dealing with H&R block. I'm a turbo racer for life for sure
Date published: 2021-02-17
Rated 5 out of 5 by from So easy! It is so easy to use TurboTax! My 1st time using the chat feature and it was great! Didnt have to go googling everywhere and saved me some time!
Date published: 2021-02-17
Rated 2 out of 5 by from TERRIBLE experience w/ Turbo Tax this year! This is the 3rd year I've used TT; the system was SO GLITCHY; I submitted payment and went to transmit electronically and was told I couldn't efile. I reached out to chat and was told that I needed to delete and re enter my state tax information and try again. I did that and ended up needing to re-enter ALL information again only to get to the end of the process and have payment requested again. Long story short, I had great customer service, the problem was resolved, which is why I gave 2 stars . However, the amount of time this whole process took was ABSOLUTELY RIDICULOUS. Past experiences w/ TT had me done in less than an hour. With all of the glitches, I have been working on this for 4 hours. DO BETTER TURBO TAX!!!!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15203