TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281621 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Repetitive questions, Forces Upgrade Repetitive questioning isn’t necessary. I’m forced to upgrade to deluxe when filing a simple, single, non-itemized return.
Date published: 2021-02-17
Rated 4 out of 5 by from Issues importing cryptocurrency transactions Couldn't import CSV file from Coinbase. Had to manually enter my transactions which was a pain in the butt. Everything else worked fine. I'll use this service next year IF crypto CSV problems are fixed.
Date published: 2021-02-17
Rated 2 out of 5 by from Several problems I have used Turbo tax 3 times before but never had so many problems finding errors including one created by turbo tax
Date published: 2021-02-17
Rated 3 out of 5 by from Problems this year with Turbo Tax All was going well until Turbo Tax did not like something on one of my 1099-DIVs. It kept saying "review", but gave no clue as to what it did not like. I reviewed several times, then decided to let it go. When I was ready to review the whole federal return, THEN it marked in red what it did not like! What a waste of my time. When I had corrected that issue and was about to finish once again, the program somehow changed the address of one of my 1099-Rs and the values there. I no longer was trusting the program, so I had to recheck EVERYTHING. Another time consuming task that should not have been necessary. It was very irritating that I could not contact Turbo Tax about these situations without paying for the enhancement. I did like the imported information from last year and importing records from my investments. Overall, I will have to think very hard to decide if I use Turbo Tax next year or try something else.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to do I filed by myself with no problems. Anything I didn't understand I have the opportunity to click on an explanation option.
Date published: 2021-02-17
Rated 5 out of 5 by from Seriously Awesome This is the first time I used TurboTax and it was awesome. I will definitely be using it again next year.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is AWESOME I love using Turbo Tax to file my returns. It is quick and easy and there is prompt service for my questions. I would highly recommend using turbo tax for your taxes.
Date published: 2021-02-17
Rated 4 out of 5 by from Phone help was awesome! I had phone help with one tax question and the representative was very helpful. After that I ran into a technical glitch and the second representative helped me get through that and then remained on the line to make sure I was able to continue on the return right to the filing stage. She was wonderful.
Date published: 2021-02-17
Rated 5 out of 5 by from easy peesy iv used other services and this has been the easiest!
Date published: 2021-02-17
Rated 5 out of 5 by from Background/Font On many of the pages, the smallish, light font was hard to read against the white background. Maybe consider a bolder font or a dark theme option (dark background to light text). Other than that, nice and easy as always to file, ty.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15195
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Repetitive questions, Forces Upgrade Repetitive questioning isn’t necessary. I’m forced to upgrade to deluxe when filing a simple, single, non-itemized return.
Date published: 2021-02-17
Rated 4 out of 5 by from Issues importing cryptocurrency transactions Couldn't import CSV file from Coinbase. Had to manually enter my transactions which was a pain in the butt. Everything else worked fine. I'll use this service next year IF crypto CSV problems are fixed.
Date published: 2021-02-17
Rated 2 out of 5 by from Several problems I have used Turbo tax 3 times before but never had so many problems finding errors including one created by turbo tax
Date published: 2021-02-17
Rated 3 out of 5 by from Problems this year with Turbo Tax All was going well until Turbo Tax did not like something on one of my 1099-DIVs. It kept saying "review", but gave no clue as to what it did not like. I reviewed several times, then decided to let it go. When I was ready to review the whole federal return, THEN it marked in red what it did not like! What a waste of my time. When I had corrected that issue and was about to finish once again, the program somehow changed the address of one of my 1099-Rs and the values there. I no longer was trusting the program, so I had to recheck EVERYTHING. Another time consuming task that should not have been necessary. It was very irritating that I could not contact Turbo Tax about these situations without paying for the enhancement. I did like the imported information from last year and importing records from my investments. Overall, I will have to think very hard to decide if I use Turbo Tax next year or try something else.
Date published: 2021-02-17
Rated 5 out of 5 by from Easy to do I filed by myself with no problems. Anything I didn't understand I have the opportunity to click on an explanation option.
Date published: 2021-02-17
Rated 5 out of 5 by from Seriously Awesome This is the first time I used TurboTax and it was awesome. I will definitely be using it again next year.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is AWESOME I love using Turbo Tax to file my returns. It is quick and easy and there is prompt service for my questions. I would highly recommend using turbo tax for your taxes.
Date published: 2021-02-17
Rated 4 out of 5 by from Phone help was awesome! I had phone help with one tax question and the representative was very helpful. After that I ran into a technical glitch and the second representative helped me get through that and then remained on the line to make sure I was able to continue on the return right to the filing stage. She was wonderful.
Date published: 2021-02-17
Rated 5 out of 5 by from easy peesy iv used other services and this has been the easiest!
Date published: 2021-02-17
Rated 5 out of 5 by from Background/Font On many of the pages, the smallish, light font was hard to read against the white background. Maybe consider a bolder font or a dark theme option (dark background to light text). Other than that, nice and easy as always to file, ty.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 15195