TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Very Good Excellent support from the taxes expert. Great explanations and time offered.
Date published: 2021-02-22
Rated 4 out of 5 by from Simple & easy to use. We purchase Max so we can be prepared for anything.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome Using Turbo Tax is very practical and I look forward to filing my taxes in the future. .
Date published: 2021-02-22
Rated 1 out of 5 by from Critical software bug rejected my 1099-B I invest with Betterment and used the secure transmission to import my 1099-B form. TurboTax informed me that I would need to pay $90 in order to fill out Schedule D. Because Schedule D lists individual sales and some of them have a very small disallowed wash sale loss value (<$1), and TurboTax doesn't recognize decimal point values, these fields were rejected and I was only given an option to print my return and file manually. I finally decided to delete all the records from the automatic import and manually enter the values myself -- which meant that the $90 was a waste of money, which I couldn't even get refunded because it had already been paid. Extremely misleading and unsatisfactory experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Great online experience. The program was eased to use.
Date published: 2021-02-22
Rated 3 out of 5 by from Had to revisit sections Hi... Mostly userfriendly, just had to revisit my mortgage interest and property taxes although it was unclear why. Explanation said it was because my loan amount was above a certain threshold, although it wasn't.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax was Amazing for me Turbo Tax had stored a good deal of my information that made it easier to complete and the deduction questions are very thorough
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Can't say enough about the level of customer service I received today! I had to request a call from one of your experts - Julia - and she was incredible. Personable, knowledgeable, friendly, efficient - she is without a doubt the highest level of customer service I've ever experienced. I will continue to use Turbo Tax not just because the self-serve portal is fairly intuitive, but because of my experience with Julia. A great product also needs great service & support, and Turbo Tax definitely has that!
Date published: 2021-02-22
Rated 4 out of 5 by from Pricey but worth it I Suppose... SEEING as how you basically do all the work yourself and have the help at your fingertips, atleast if anything goes wrong its on turbo tax.
Date published: 2021-02-22
Rated 5 out of 5 by from LOVE TURBOTAX Love Turbotax!! I actually understand taxes a bit doing it with you guys. Very user friendly, I'd tell all my friends to use it. Also love how easy it is to find answers to my questions whether I use the search bar or I use the chat feature.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 15194
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Good Excellent support from the taxes expert. Great explanations and time offered.
Date published: 2021-02-22
Rated 4 out of 5 by from Simple & easy to use. We purchase Max so we can be prepared for anything.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome Using Turbo Tax is very practical and I look forward to filing my taxes in the future. .
Date published: 2021-02-22
Rated 1 out of 5 by from Critical software bug rejected my 1099-B I invest with Betterment and used the secure transmission to import my 1099-B form. TurboTax informed me that I would need to pay $90 in order to fill out Schedule D. Because Schedule D lists individual sales and some of them have a very small disallowed wash sale loss value (<$1), and TurboTax doesn't recognize decimal point values, these fields were rejected and I was only given an option to print my return and file manually. I finally decided to delete all the records from the automatic import and manually enter the values myself -- which meant that the $90 was a waste of money, which I couldn't even get refunded because it had already been paid. Extremely misleading and unsatisfactory experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Great online experience. The program was eased to use.
Date published: 2021-02-22
Rated 3 out of 5 by from Had to revisit sections Hi... Mostly userfriendly, just had to revisit my mortgage interest and property taxes although it was unclear why. Explanation said it was because my loan amount was above a certain threshold, although it wasn't.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax was Amazing for me Turbo Tax had stored a good deal of my information that made it easier to complete and the deduction questions are very thorough
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Can't say enough about the level of customer service I received today! I had to request a call from one of your experts - Julia - and she was incredible. Personable, knowledgeable, friendly, efficient - she is without a doubt the highest level of customer service I've ever experienced. I will continue to use Turbo Tax not just because the self-serve portal is fairly intuitive, but because of my experience with Julia. A great product also needs great service & support, and Turbo Tax definitely has that!
Date published: 2021-02-22
Rated 4 out of 5 by from Pricey but worth it I Suppose... SEEING as how you basically do all the work yourself and have the help at your fingertips, atleast if anything goes wrong its on turbo tax.
Date published: 2021-02-22
Rated 5 out of 5 by from LOVE TURBOTAX Love Turbotax!! I actually understand taxes a bit doing it with you guys. Very user friendly, I'd tell all my friends to use it. Also love how easy it is to find answers to my questions whether I use the search bar or I use the chat feature.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 15194