TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from Worst Year Ever for Turbo Tax I use turbo tax small business and turbo tax premium (personal) for fed and state (VA). I've used all for several years without problems. This year software problems with small bus. had me on the phone for 2 hours trying to find solution (req'd deletion of certain state forms to fix). Personal kept overwriting my w-2s giving me eratic results, turns out my adblocker broke the software. Got that corrected and filed then received notice that state rejected due to software problems and had to log on to fix and refile. All told, I spent a mindnumbing 4 days with turbotax...the software was really buggy this year. I'll consider a competitor next year or perhaps an accountant - cost might be worth the time I suffered with turbotax this year.
Date published: 2021-02-19
Rated 5 out of 5 by from Very helpful in filing my taxes each year There was some kind of technical glitch with our tax return - the woman I spoke with was helpful in getting my state return refiled.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax login issues I do not like the phone verification process. I lost my job and the phone that went with it. I could not retrieve multiple years taxes. I had to start over because of this. Customer service was useless in solving this matter.
Date published: 2021-02-19
Rated 5 out of 5 by from Great DIY tax service! TurboTax is easy to follow and their guidelines and tips make it very effective.
Date published: 2021-02-19
Rated 1 out of 5 by from SUCKS! My state tax filing was rejected and nobody at turbo tax had an answer???? Put me in touch with a CPA, no help, left on my own to figure out!!!! WHATS GOING ON WITH TURBO TAX...USED FOR MANY YEARS W/NO PROBLEM.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is quick & easy. Love it! You are walked through every step of the way and it made filing a breeze. Highly recommend! nes
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is awesome! Great job! Completely satisfied! Everything was simple and easy!
Date published: 2021-02-19
Rated 1 out of 5 by from No review to be given at this time. I felt played I felt that I was set up to pay $120.00 dollars that I did not have. My taxes were supposed to be filed for free. Ans I was mislead. That is not fair to charge someone 140.00 dollars to file there taxes. Also I will not be back!
Date published: 2021-02-19
Rated 5 out of 5 by from Super Easy Filing!! Great!! This has to be the only way to file... I've paid upward of $700 for tax return filing and I don't know why.. I would rather pay myself to input the information and save $500
Date published: 2021-02-19
Rated 5 out of 5 by from Better and Better each year I have used TurboTax for 8 years and I think this year it was easier. If I had questions, the boxes that gave the answers were clear and concise.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 15171
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Year Ever for Turbo Tax I use turbo tax small business and turbo tax premium (personal) for fed and state (VA). I've used all for several years without problems. This year software problems with small bus. had me on the phone for 2 hours trying to find solution (req'd deletion of certain state forms to fix). Personal kept overwriting my w-2s giving me eratic results, turns out my adblocker broke the software. Got that corrected and filed then received notice that state rejected due to software problems and had to log on to fix and refile. All told, I spent a mindnumbing 4 days with turbotax...the software was really buggy this year. I'll consider a competitor next year or perhaps an accountant - cost might be worth the time I suffered with turbotax this year.
Date published: 2021-02-19
Rated 5 out of 5 by from Very helpful in filing my taxes each year There was some kind of technical glitch with our tax return - the woman I spoke with was helpful in getting my state return refiled.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax login issues I do not like the phone verification process. I lost my job and the phone that went with it. I could not retrieve multiple years taxes. I had to start over because of this. Customer service was useless in solving this matter.
Date published: 2021-02-19
Rated 5 out of 5 by from Great DIY tax service! TurboTax is easy to follow and their guidelines and tips make it very effective.
Date published: 2021-02-19
Rated 1 out of 5 by from SUCKS! My state tax filing was rejected and nobody at turbo tax had an answer???? Put me in touch with a CPA, no help, left on my own to figure out!!!! WHATS GOING ON WITH TURBO TAX...USED FOR MANY YEARS W/NO PROBLEM.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is quick & easy. Love it! You are walked through every step of the way and it made filing a breeze. Highly recommend! nes
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is awesome! Great job! Completely satisfied! Everything was simple and easy!
Date published: 2021-02-19
Rated 1 out of 5 by from No review to be given at this time. I felt played I felt that I was set up to pay $120.00 dollars that I did not have. My taxes were supposed to be filed for free. Ans I was mislead. That is not fair to charge someone 140.00 dollars to file there taxes. Also I will not be back!
Date published: 2021-02-19
Rated 5 out of 5 by from Super Easy Filing!! Great!! This has to be the only way to file... I've paid upward of $700 for tax return filing and I don't know why.. I would rather pay myself to input the information and save $500
Date published: 2021-02-19
Rated 5 out of 5 by from Better and Better each year I have used TurboTax for 8 years and I think this year it was easier. If I had questions, the boxes that gave the answers were clear and concise.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 15171