TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from I love it I loved it I will be using it from now on my live rep was very helpful.
Date published: 2021-02-12
Rated 3 out of 5 by from Helpful but Not what I Expected I think Turbo Tax could have been more clear on what I was buying (different packages) because I'm not sure I needed the most expensive. I also thought that the live person had better knowledge of taxes not just how the program worked. Not sure I'd use it again.
Date published: 2021-02-12
Rated 4 out of 5 by from Turbo, easy! Nothing to it but to do it, Turbo Tax is the best!
Date published: 2021-02-12
Rated 2 out of 5 by from TurboTax is not as user-friendly this year I've used TurboTax for several years. Some updates and years are better than others. The 2020 tax filing season had some frustrating glitches. For instance, the Schedule E continued to show an error message in spite of everything being added correctly. The inability to schedule a telephone appointment with a tax expert if one is stationed overseas due to military requirements is equally frustrating. TurboTax only allowed me to enter a US cell phone number for the appointment. The tax expert was extremely rude with my mom (since I had no choice but to use her number in order to arrange a conference call) and abruptly hung up on her. I also received an error message when I attempted to e-file the first time claiming my forms were out-of-date (which should not be my fault as TurboTax is responsible for the upgrades). It turned out to be a completely different issue than what was highlighted in the error message-- I have to update my personal phone number to a US cell phone (once again this is a huge issue being stationed outside the US without a US phone). I'm considering using a different software service next tax season--which is an absolute shame after being a long-time TurboTax customer who pays top dollar for the service upgrades.
Date published: 2021-02-12
Rated 4 out of 5 by from Awesome I've Been with Turbo for years love the convenience
Date published: 2021-02-12
Rated 3 out of 5 by from Turbo Tax Cool Very easy to navigate, quick, safe, user friendly. Wasn't a big fan of having to enter info prior to choosing filing status wanted. Overall great experience.
Date published: 2021-02-12
Rated 5 out of 5 by from TurboTax us Awesome Simple and intuitive! Highly recommend TurboTax for ll your telex preparation and needs!
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax is so amazing Turbo tax was so easy to use and when my return was rejected, I was contacted quickly and helped to fix the problem. Thank you so much.
Date published: 2021-02-12
Rated 1 out of 5 by from Forced to upgrade to Deluxe I was fine with everything until I was forced to upgrade to Deluxe. And charged 40 bucks for both Fed and State taxed. In the end, there wasn't a reason for me to upgrade. I want my money back because there was nothing I needed in the Deluxe
Date published: 2021-02-12
Rated 4 out of 5 by from Improved ,but still frustrating At my age, using a computer instead of paper is still a challenge.
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 15164
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love it I loved it I will be using it from now on my live rep was very helpful.
Date published: 2021-02-12
Rated 3 out of 5 by from Helpful but Not what I Expected I think Turbo Tax could have been more clear on what I was buying (different packages) because I'm not sure I needed the most expensive. I also thought that the live person had better knowledge of taxes not just how the program worked. Not sure I'd use it again.
Date published: 2021-02-12
Rated 4 out of 5 by from Turbo, easy! Nothing to it but to do it, Turbo Tax is the best!
Date published: 2021-02-12
Rated 2 out of 5 by from TurboTax is not as user-friendly this year I've used TurboTax for several years. Some updates and years are better than others. The 2020 tax filing season had some frustrating glitches. For instance, the Schedule E continued to show an error message in spite of everything being added correctly. The inability to schedule a telephone appointment with a tax expert if one is stationed overseas due to military requirements is equally frustrating. TurboTax only allowed me to enter a US cell phone number for the appointment. The tax expert was extremely rude with my mom (since I had no choice but to use her number in order to arrange a conference call) and abruptly hung up on her. I also received an error message when I attempted to e-file the first time claiming my forms were out-of-date (which should not be my fault as TurboTax is responsible for the upgrades). It turned out to be a completely different issue than what was highlighted in the error message-- I have to update my personal phone number to a US cell phone (once again this is a huge issue being stationed outside the US without a US phone). I'm considering using a different software service next tax season--which is an absolute shame after being a long-time TurboTax customer who pays top dollar for the service upgrades.
Date published: 2021-02-12
Rated 4 out of 5 by from Awesome I've Been with Turbo for years love the convenience
Date published: 2021-02-12
Rated 3 out of 5 by from Turbo Tax Cool Very easy to navigate, quick, safe, user friendly. Wasn't a big fan of having to enter info prior to choosing filing status wanted. Overall great experience.
Date published: 2021-02-12
Rated 5 out of 5 by from TurboTax us Awesome Simple and intuitive! Highly recommend TurboTax for ll your telex preparation and needs!
Date published: 2021-02-12
Rated 5 out of 5 by from Turbo Tax is so amazing Turbo tax was so easy to use and when my return was rejected, I was contacted quickly and helped to fix the problem. Thank you so much.
Date published: 2021-02-12
Rated 1 out of 5 by from Forced to upgrade to Deluxe I was fine with everything until I was forced to upgrade to Deluxe. And charged 40 bucks for both Fed and State taxed. In the end, there wasn't a reason for me to upgrade. I want my money back because there was nothing I needed in the Deluxe
Date published: 2021-02-12
Rated 4 out of 5 by from Improved ,but still frustrating At my age, using a computer instead of paper is still a challenge.
Date published: 2021-02-12
All TurboTax® Offerings Reviews - Page 15164