TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo tax is amazing totally easy ! self explanatory !!! a product i will always choose to use now and recommend to friends ad family
Date published: 2021-02-18
Rated 5 out of 5 by from Fast and Easy with Help all a longed the way It was really easy to understand and anything you didn't was explain. You could also ask for help if you need.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome It was very easy to navigate the system is set up to help you every step of the way and i like that. I will continue to use Turbo Tax moving forward in the coming years.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is easy to use! Easy to use as it walks you through everything and their customer service is quick and very knowledgeable.
Date published: 2021-02-18
Rated 5 out of 5 by from Timely and Great Support I've been with TurboTax for 8 years and ran into this funky problem with a 1099-MISC form. Support called me back, and she was able to sort out the mess quickly. I know nobody likes when things aren't running super cleanly, but I like organizations that can solve problems effectively. Problems are always bound to happen, and the mark of a good company is more in how these problems are handled.
Date published: 2021-02-18
Rated 4 out of 5 by from Filing was a pain My laptop is slow but I tried to log in to my turbo tax account 4 times and finally gave up and paid as a visitor! Got kicked out during the final steps 2x.
Date published: 2021-02-18
Rated 5 out of 5 by from The BEST Tax Service in the market It was excellent service as usual. The customer service representative was very helpful.
Date published: 2021-02-18
Rated 4 out of 5 by from IT WAS OK IT WAS OK. WAS NOT EXPECTED TO PAY SO MANY FEES DEFEATS THE PURPOSE OF DOING THEM YOURSELF
Date published: 2021-02-18
Rated 5 out of 5 by from Daleen is Incredible! I’ve used TurboTax for 7 years now and I love it! So easy to navigate and VERY user friendly. I was having issues with a bug on the website and after two representatives and multiple attempts Daleen came to my rescue! Plus she had me laughing the whole call :) Thank you Daleen! Thank you TurboTax!
Date published: 2021-02-18
Rated 2 out of 5 by from Fast, Simple, Nickled and Dimed Experience is fast and easy. But, every 5 seconds asking if I want an upgrade. Then I said I would pay with my return. Charged me $40 extra I couldn't get rid of. I also live in a state that I don't have to pay income tax. I couldn't get around that I didn't want to do state taxes. Another $40 charged. Couldn't get rid of either useless charge. Cost me $80 extra because I couldn't figure it out. Absurd. Other than that, good site.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15116
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is amazing totally easy ! self explanatory !!! a product i will always choose to use now and recommend to friends ad family
Date published: 2021-02-18
Rated 5 out of 5 by from Fast and Easy with Help all a longed the way It was really easy to understand and anything you didn't was explain. You could also ask for help if you need.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome It was very easy to navigate the system is set up to help you every step of the way and i like that. I will continue to use Turbo Tax moving forward in the coming years.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is easy to use! Easy to use as it walks you through everything and their customer service is quick and very knowledgeable.
Date published: 2021-02-18
Rated 5 out of 5 by from Timely and Great Support I've been with TurboTax for 8 years and ran into this funky problem with a 1099-MISC form. Support called me back, and she was able to sort out the mess quickly. I know nobody likes when things aren't running super cleanly, but I like organizations that can solve problems effectively. Problems are always bound to happen, and the mark of a good company is more in how these problems are handled.
Date published: 2021-02-18
Rated 4 out of 5 by from Filing was a pain My laptop is slow but I tried to log in to my turbo tax account 4 times and finally gave up and paid as a visitor! Got kicked out during the final steps 2x.
Date published: 2021-02-18
Rated 5 out of 5 by from The BEST Tax Service in the market It was excellent service as usual. The customer service representative was very helpful.
Date published: 2021-02-18
Rated 4 out of 5 by from IT WAS OK IT WAS OK. WAS NOT EXPECTED TO PAY SO MANY FEES DEFEATS THE PURPOSE OF DOING THEM YOURSELF
Date published: 2021-02-18
Rated 5 out of 5 by from Daleen is Incredible! I’ve used TurboTax for 7 years now and I love it! So easy to navigate and VERY user friendly. I was having issues with a bug on the website and after two representatives and multiple attempts Daleen came to my rescue! Plus she had me laughing the whole call :) Thank you Daleen! Thank you TurboTax!
Date published: 2021-02-18
Rated 2 out of 5 by from Fast, Simple, Nickled and Dimed Experience is fast and easy. But, every 5 seconds asking if I want an upgrade. Then I said I would pay with my return. Charged me $40 extra I couldn't get rid of. I also live in a state that I don't have to pay income tax. I couldn't get around that I didn't want to do state taxes. Another $40 charged. Couldn't get rid of either useless charge. Cost me $80 extra because I couldn't figure it out. Absurd. Other than that, good site.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15116