TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281610 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from awesome thank you for step by step product in feature turbo tax chat rooms and reviews
Date published: 2021-02-18
Rated 4 out of 5 by from Good but not free like they advertise. I wish they would just tell you up front what it will cost. Not a fan of their advertising. The program is good to work with.
Date published: 2021-02-18
Rated 2 out of 5 by from Download vs Online I initially started my taxes using the online turbotax method. I feel that it was a little more complicated and it was not helpful at explaining everything. There was also a lingering "error" that I had no idea how to correct and because of that I was not able to file. After trying to correct it and reading the common questions and even asking questions on the chat I just gave up. My mother bought the program and so I started my taxes from the beginning. It was SO MUCH EASIER! The flow was easier and it took me through everything so I was not as confused. I didn't think that it would be that much of a difference from buying the program as opposed to just doing it online and paying afterwards but to me there was. It was much more complicated AND it was WAY more expensive. I would have paid $80 to e-file both federal and state taxes using the online only program and with the downloaded program I only paid $20. This doesn't include the $40 fee to have it deducted from your refund (I didn't pay that though). My complaint is that I think the programs should be more congruent. It shouldn't matter how I buy the program, it's the same program why aren't they taking you through it the same way? And my second complaint is the price difference. Either way you have to pay for use of the program, which is fine, but why is the difference so staggering!? Its $60 more for to e-file for both! Ridiculous! I have used Turbo Tax to file my taxes for at least the last 4-5 years and never had any issues until now so I will most likely use it again next year but I wanted to voice my issues. All this to say just buy the program, don't do it online its trickier to work with and its way more expensive. Hope it helps someone. More importantly I hope TurboTax can make helpful and meaningful changes. (Yes, I had time.)
Date published: 2021-02-18
Rated 5 out of 5 by from Best way to file your taxes! Efficient, reliable, concise, could not make filing any easier or reliable.
Date published: 2021-02-18
Rated 5 out of 5 by from Makes tax time so much easier! This software allows me to do mine and several others taxes with ease, in a timely manner, and virtually error-free.
Date published: 2021-02-18
Rated 5 out of 5 by from Very helpful. I was able to talk to tax professionals not only through the chat feature but also a video conversation. It made the entire experience very tolerable which is not easy.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax makes life easy Was a bit more complicated this year with a new baby and the stimulus, as well as stock trades. TT made it a breeze
Date published: 2021-02-18
Rated 3 out of 5 by from Excessive It is excessive to pay so much for processing when other programs are free or cheaper.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy and Professional way to do taxes I have been using TurboTax to do my taxes for more than 7 years. It's easy, convenient, professional and reliable.
Date published: 2021-02-18
Rated 3 out of 5 by from no to happy Well, you start good but in the end, I feel like you make us pay more than what you said at the beginning.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15115
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome thank you for step by step product in feature turbo tax chat rooms and reviews
Date published: 2021-02-18
Rated 4 out of 5 by from Good but not free like they advertise. I wish they would just tell you up front what it will cost. Not a fan of their advertising. The program is good to work with.
Date published: 2021-02-18
Rated 2 out of 5 by from Download vs Online I initially started my taxes using the online turbotax method. I feel that it was a little more complicated and it was not helpful at explaining everything. There was also a lingering "error" that I had no idea how to correct and because of that I was not able to file. After trying to correct it and reading the common questions and even asking questions on the chat I just gave up. My mother bought the program and so I started my taxes from the beginning. It was SO MUCH EASIER! The flow was easier and it took me through everything so I was not as confused. I didn't think that it would be that much of a difference from buying the program as opposed to just doing it online and paying afterwards but to me there was. It was much more complicated AND it was WAY more expensive. I would have paid $80 to e-file both federal and state taxes using the online only program and with the downloaded program I only paid $20. This doesn't include the $40 fee to have it deducted from your refund (I didn't pay that though). My complaint is that I think the programs should be more congruent. It shouldn't matter how I buy the program, it's the same program why aren't they taking you through it the same way? And my second complaint is the price difference. Either way you have to pay for use of the program, which is fine, but why is the difference so staggering!? Its $60 more for to e-file for both! Ridiculous! I have used Turbo Tax to file my taxes for at least the last 4-5 years and never had any issues until now so I will most likely use it again next year but I wanted to voice my issues. All this to say just buy the program, don't do it online its trickier to work with and its way more expensive. Hope it helps someone. More importantly I hope TurboTax can make helpful and meaningful changes. (Yes, I had time.)
Date published: 2021-02-18
Rated 5 out of 5 by from Best way to file your taxes! Efficient, reliable, concise, could not make filing any easier or reliable.
Date published: 2021-02-18
Rated 5 out of 5 by from Makes tax time so much easier! This software allows me to do mine and several others taxes with ease, in a timely manner, and virtually error-free.
Date published: 2021-02-18
Rated 5 out of 5 by from Very helpful. I was able to talk to tax professionals not only through the chat feature but also a video conversation. It made the entire experience very tolerable which is not easy.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax makes life easy Was a bit more complicated this year with a new baby and the stimulus, as well as stock trades. TT made it a breeze
Date published: 2021-02-18
Rated 3 out of 5 by from Excessive It is excessive to pay so much for processing when other programs are free or cheaper.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy and Professional way to do taxes I have been using TurboTax to do my taxes for more than 7 years. It's easy, convenient, professional and reliable.
Date published: 2021-02-18
Rated 3 out of 5 by from no to happy Well, you start good but in the end, I feel like you make us pay more than what you said at the beginning.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15115