TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 2 out of 5 by from Needs work I had to call for some expert help several times while filing because the software has been getting "simpler" and "easier to use" for the user who doesn't know anything about what they're doing but it's gotten harder for me to find what I need to find. It is less specific with its questions, such as not mentioning some of the forms it's determining if you have, and that meant that I was left wondering "is it asking me this question for the purpose of form_____, or is this for another reason?" and so I would sometimes end up entering something in the wrong place because it gathers it from the form I assumed that must be referring to later on and doubled up my answers. Most notably, it asked me if I was self-employed so I said yes, and it took me through the process for one form without telling me that section was exclusive to that form, and later asked me about if I had a schedule K-1. I did, so I entered it there and ended up with my self-employment income doubled up. I then had to get help from support staff so I could figure out which one to remove. After that, I also needed extensive help on my state filing because of conflicting wording on two subsequent parts of a question. It asked me one thing, and then had a note immediate under it right before the entry field that asked a very different question and while both answers CAN be the same, they aren't NECESSARILY the same. Please focus the next version on allowing the OPTION of simplifying things with generalized questions, while still also allowing the user to instead have questions that are more specific and directly refer to what they are asking for from forms.
Date published: 2021-02-18
Rated 4 out of 5 by from great way to do your taxes I recommend Turbo Tax to every one in my family, it is easy, simple and this is my second year filling with them.
Date published: 2021-02-18
Rated 5 out of 5 by from turbotaxdelight easy and convenient. i saved money and time. i recommend it to everyone
Date published: 2021-02-18
Rated 4 out of 5 by from first time filing an it was great it was amazing to do my taxes for my first time and it was fabulous
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use Turbo tax was easy to use, friendly and was able to find answers to questions
Date published: 2021-02-18
Rated 4 out of 5 by from Very Helpful for the most part. I'm happy over all, but I only gave 4 starts because it was not made clear enough to me that I was going to be paying $70 when I thought I was only going to be paying $30.
Date published: 2021-02-18
Rated 5 out of 5 by from Quick and Efficient Very simple to use system, I'm very satisfied with it.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Have used Turbo Tax for the past 8 yrs. Easy and fast!
Date published: 2021-02-18
Rated 2 out of 5 by from Having to Upgrade to add forms is ridiculous why do I have to pay 40$ every time I want to add a form? You guys lock people in the first year and add more fees every year and people are stuck because they don't want to move all of their stuff. What a joke
Date published: 2021-02-18
Rated 4 out of 5 by from I could"nt print my worksheets I have used this site to file my taxes for many years and have been extremely pleased. My only problem this year is that I couldn't print out the worksheets
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15092
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Needs work I had to call for some expert help several times while filing because the software has been getting "simpler" and "easier to use" for the user who doesn't know anything about what they're doing but it's gotten harder for me to find what I need to find. It is less specific with its questions, such as not mentioning some of the forms it's determining if you have, and that meant that I was left wondering "is it asking me this question for the purpose of form_____, or is this for another reason?" and so I would sometimes end up entering something in the wrong place because it gathers it from the form I assumed that must be referring to later on and doubled up my answers. Most notably, it asked me if I was self-employed so I said yes, and it took me through the process for one form without telling me that section was exclusive to that form, and later asked me about if I had a schedule K-1. I did, so I entered it there and ended up with my self-employment income doubled up. I then had to get help from support staff so I could figure out which one to remove. After that, I also needed extensive help on my state filing because of conflicting wording on two subsequent parts of a question. It asked me one thing, and then had a note immediate under it right before the entry field that asked a very different question and while both answers CAN be the same, they aren't NECESSARILY the same. Please focus the next version on allowing the OPTION of simplifying things with generalized questions, while still also allowing the user to instead have questions that are more specific and directly refer to what they are asking for from forms.
Date published: 2021-02-18
Rated 4 out of 5 by from great way to do your taxes I recommend Turbo Tax to every one in my family, it is easy, simple and this is my second year filling with them.
Date published: 2021-02-18
Rated 5 out of 5 by from turbotaxdelight easy and convenient. i saved money and time. i recommend it to everyone
Date published: 2021-02-18
Rated 4 out of 5 by from first time filing an it was great it was amazing to do my taxes for my first time and it was fabulous
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use Turbo tax was easy to use, friendly and was able to find answers to questions
Date published: 2021-02-18
Rated 4 out of 5 by from Very Helpful for the most part. I'm happy over all, but I only gave 4 starts because it was not made clear enough to me that I was going to be paying $70 when I thought I was only going to be paying $30.
Date published: 2021-02-18
Rated 5 out of 5 by from Quick and Efficient Very simple to use system, I'm very satisfied with it.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Have used Turbo Tax for the past 8 yrs. Easy and fast!
Date published: 2021-02-18
Rated 2 out of 5 by from Having to Upgrade to add forms is ridiculous why do I have to pay 40$ every time I want to add a form? You guys lock people in the first year and add more fees every year and people are stuck because they don't want to move all of their stuff. What a joke
Date published: 2021-02-18
Rated 4 out of 5 by from I could"nt print my worksheets I have used this site to file my taxes for many years and have been extremely pleased. My only problem this year is that I couldn't print out the worksheets
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15092