TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281636 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Paul is awesome! I waited on line for a long time, but once I got to Paul, he helped me quickly and effectively.
Date published: 2021-02-18
Rated 4 out of 5 by from Turbo Tax is OK It is not always easy to go back and make changes.
Date published: 2021-02-18
Rated 1 out of 5 by from Extreme fees I was shocked by the charges I received. Prior to filing, I was going to be charged more than I have ever been charged before. I was being charged $40.00 to even file the state taxes, and $40.00 for TurboTax Deluxe (which I never even selected as an upgrade option). I was confused, because even though it said that I was being charged for the Deluxe, I could not speak with a live agent. When I attempted to, I was being prompted to upgrade to Deluxe. If you are following along, I know you feel my frustration. Finally, I decided that I would just pay the $80.00, and have the amount taken from the refund. The most ridiculous part of this mess was the information stating that I would have to pay an EXTRA $40.00 to pay the fees with my refund! I just paid the $80.00 with my credit card, just to save me the extra $40.00. TurboTax has to do better.
Date published: 2021-02-18
Rated 5 out of 5 by from Great Great. Went smooth and easy to understand. Each item had explanations.
Date published: 2021-02-18
Rated 5 out of 5 by from GREAT AND VERY EASY it was great and easy I highly recommend it to any of my friends
Date published: 2021-02-18
Rated 5 out of 5 by from easy easy and simple to use and it was free!! awesome turbotax
Date published: 2021-02-18
Rated 2 out of 5 by from Turbo Tax is Misleading When I first started using Turbo Tax it was completely free but now there are fees that at first glance seem to be hidden even though they are disclosed. Firstly, the $40 processing fee to have the filing fee deducted from your bank account isn't highlighted clearly enough. What is highlighted is that doing it this way is "EASY." If it's easy why is it so expensive? A second thing that is irksome is that you have to pay to file your state tax with your federal tax. This fee is $50 and was non-existent when I started using this platform. The discount of $10 is still not helpful because the fee was hiring than the amount I paid in taxes for the state. To sum it all up ads shouldn't say that Turbo Tax is free because I don't find that to be true anymore. With all this being said Turbo Tax is still my preferred way of filing because comparatively it is cheaper.
Date published: 2021-02-18
Rated 5 out of 5 by from great helpers The tax preparer was great. Kind and helpful but especially patient
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Monica was very help full and very informational. She knew exactly how to guide me in every direction.
Date published: 2021-02-18
Rated 2 out of 5 by from Federal filing OK - STATE A NITEMARE! THIS PRODUCT LACKS THE ABILITY TO RETURN TO THE ACTUAL INPUT OF INFORMATION, SUCH AS STATE TAX PAID IN. NOT ALLOWING A CORRECTION OF AMOUNTS ENTERED1
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15083
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Paul is awesome! I waited on line for a long time, but once I got to Paul, he helped me quickly and effectively.
Date published: 2021-02-18
Rated 4 out of 5 by from Turbo Tax is OK It is not always easy to go back and make changes.
Date published: 2021-02-18
Rated 1 out of 5 by from Extreme fees I was shocked by the charges I received. Prior to filing, I was going to be charged more than I have ever been charged before. I was being charged $40.00 to even file the state taxes, and $40.00 for TurboTax Deluxe (which I never even selected as an upgrade option). I was confused, because even though it said that I was being charged for the Deluxe, I could not speak with a live agent. When I attempted to, I was being prompted to upgrade to Deluxe. If you are following along, I know you feel my frustration. Finally, I decided that I would just pay the $80.00, and have the amount taken from the refund. The most ridiculous part of this mess was the information stating that I would have to pay an EXTRA $40.00 to pay the fees with my refund! I just paid the $80.00 with my credit card, just to save me the extra $40.00. TurboTax has to do better.
Date published: 2021-02-18
Rated 5 out of 5 by from Great Great. Went smooth and easy to understand. Each item had explanations.
Date published: 2021-02-18
Rated 5 out of 5 by from GREAT AND VERY EASY it was great and easy I highly recommend it to any of my friends
Date published: 2021-02-18
Rated 5 out of 5 by from easy easy and simple to use and it was free!! awesome turbotax
Date published: 2021-02-18
Rated 2 out of 5 by from Turbo Tax is Misleading When I first started using Turbo Tax it was completely free but now there are fees that at first glance seem to be hidden even though they are disclosed. Firstly, the $40 processing fee to have the filing fee deducted from your bank account isn't highlighted clearly enough. What is highlighted is that doing it this way is "EASY." If it's easy why is it so expensive? A second thing that is irksome is that you have to pay to file your state tax with your federal tax. This fee is $50 and was non-existent when I started using this platform. The discount of $10 is still not helpful because the fee was hiring than the amount I paid in taxes for the state. To sum it all up ads shouldn't say that Turbo Tax is free because I don't find that to be true anymore. With all this being said Turbo Tax is still my preferred way of filing because comparatively it is cheaper.
Date published: 2021-02-18
Rated 5 out of 5 by from great helpers The tax preparer was great. Kind and helpful but especially patient
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Monica was very help full and very informational. She knew exactly how to guide me in every direction.
Date published: 2021-02-18
Rated 2 out of 5 by from Federal filing OK - STATE A NITEMARE! THIS PRODUCT LACKS THE ABILITY TO RETURN TO THE ACTUAL INPUT OF INFORMATION, SUCH AS STATE TAX PAID IN. NOT ALLOWING A CORRECTION OF AMOUNTS ENTERED1
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15083