TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Efile for states sucks! I've been using Turbo Tax for 10+ years, and this year went along about like every other year. But when it came for e-filing I couldn't get into my account that I had already used for 10+ years. I tried to sign in using the password that I KNOW I used last year (yes I had it save on a piece of paper on a secure location). and then hen I tried to change it... The system responded with "Oops! We hit a snag" MULTIPLE TIMES! I finally wound up creating a new account and e-filed my returns (I hope!) but this is not the first time (or even the sixth time) I've had trouble signing in to e-file. Seems like the same old story every year. Obviously I like Turbo Tax to keep coming back, but this very well may be the last. They have a lot of competitors and maybe its time to try another.
Date published: 2021-02-22
Rated 5 out of 5 by from awesome great and easy to use. i always use this and I appreciate how easy it is and I am never disappointed.
Date published: 2021-02-22
Rated 3 out of 5 by from Not happy with TurboTax I have tried to e-file a return for my parents the last two years and have yet to have one accepted. Nothing that I try to fix has helped. This year they have rejected it because they say the AGI is incorrect. I am looking at the 2019 Filed Tax Return and know it's right.
Date published: 2021-02-22
Rated 5 out of 5 by from Still the Best! Still the best Tax filing software. I have been a user a long time. Turbo Tax is always as thorough as I need it to be and the peace of mind I get from the audit protection always leaves me confident. Thank you for another year of filing.
Date published: 2021-02-22
Rated 5 out of 5 by from So Easy! I love how easy it is to use Turbo Tax year after year!
Date published: 2021-02-22
Rated 2 out of 5 by from Horrible! Hope to never use Turbo Tax again. I don't understand why filing simple federal and state tax returns takes so long and costs over $80. I got stuck on more than one part of my return and could not get an answer to my problem. I think I'll try to file directly with the federal and state governments next year. This is ridiculous!
Date published: 2021-02-22
Rated 5 out of 5 by from Taxes Done at Home I've used TurboTax for several years now. I love the convenience of doing your taxes whenever the mood strikes (once a year). The UI is easy to follow, and the descriptions do a great job of explaining whatever I don't know. It's also interesting just to learn about what all goes into the process.
Date published: 2021-02-22
Rated 5 out of 5 by from It's great My first time doing my taxes with turbotax and it's great plus very easy to follow. It show you step by step how everything work and what you need to do. I would want to do this every year because so simple anybody can do it.
Date published: 2021-02-22
Rated 5 out of 5 by from love the program. Makes things easy to understand! I use this program each year and love it. I definately would recommend it.
Date published: 2021-02-22
Rated 4 out of 5 by from TURBO IS EXCELLENT THE STIMULUS RECOVERY REPORTING WAS VERY CONFUSING! I SPENT 3 HOURS TRYING TO FIGURE IT OUT. FINALLY REALIZED I WAS NOT ENTITLED TO ANY ADDITIONAL REFUND SINCE WE RECEIVED BOTH CHECKS.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 15078
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Efile for states sucks! I've been using Turbo Tax for 10+ years, and this year went along about like every other year. But when it came for e-filing I couldn't get into my account that I had already used for 10+ years. I tried to sign in using the password that I KNOW I used last year (yes I had it save on a piece of paper on a secure location). and then hen I tried to change it... The system responded with "Oops! We hit a snag" MULTIPLE TIMES! I finally wound up creating a new account and e-filed my returns (I hope!) but this is not the first time (or even the sixth time) I've had trouble signing in to e-file. Seems like the same old story every year. Obviously I like Turbo Tax to keep coming back, but this very well may be the last. They have a lot of competitors and maybe its time to try another.
Date published: 2021-02-22
Rated 5 out of 5 by from awesome great and easy to use. i always use this and I appreciate how easy it is and I am never disappointed.
Date published: 2021-02-22
Rated 3 out of 5 by from Not happy with TurboTax I have tried to e-file a return for my parents the last two years and have yet to have one accepted. Nothing that I try to fix has helped. This year they have rejected it because they say the AGI is incorrect. I am looking at the 2019 Filed Tax Return and know it's right.
Date published: 2021-02-22
Rated 5 out of 5 by from Still the Best! Still the best Tax filing software. I have been a user a long time. Turbo Tax is always as thorough as I need it to be and the peace of mind I get from the audit protection always leaves me confident. Thank you for another year of filing.
Date published: 2021-02-22
Rated 5 out of 5 by from So Easy! I love how easy it is to use Turbo Tax year after year!
Date published: 2021-02-22
Rated 2 out of 5 by from Horrible! Hope to never use Turbo Tax again. I don't understand why filing simple federal and state tax returns takes so long and costs over $80. I got stuck on more than one part of my return and could not get an answer to my problem. I think I'll try to file directly with the federal and state governments next year. This is ridiculous!
Date published: 2021-02-22
Rated 5 out of 5 by from Taxes Done at Home I've used TurboTax for several years now. I love the convenience of doing your taxes whenever the mood strikes (once a year). The UI is easy to follow, and the descriptions do a great job of explaining whatever I don't know. It's also interesting just to learn about what all goes into the process.
Date published: 2021-02-22
Rated 5 out of 5 by from It's great My first time doing my taxes with turbotax and it's great plus very easy to follow. It show you step by step how everything work and what you need to do. I would want to do this every year because so simple anybody can do it.
Date published: 2021-02-22
Rated 5 out of 5 by from love the program. Makes things easy to understand! I use this program each year and love it. I definately would recommend it.
Date published: 2021-02-22
Rated 4 out of 5 by from TURBO IS EXCELLENT THE STIMULUS RECOVERY REPORTING WAS VERY CONFUSING! I SPENT 3 HOURS TRYING TO FIGURE IT OUT. FINALLY REALIZED I WAS NOT ENTITLED TO ANY ADDITIONAL REFUND SINCE WE RECEIVED BOTH CHECKS.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 15078