TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Great service Great service, fast, reliable, tax experts answered all my questions in a timely manner.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Great product! Easy to use format and quite fast!!!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is great! I got all my questions answered. The responses I received were simple to understand and very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by from Thank You I was having a hard time doing my taxes without help and with Turbo Tax it made it easier and helpful when I didn't understand something. Thank You. :)
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Excellent I had a problem with my taxes. I talk to Customer Service. Carlos was very kind and professional. He help me work through the problem and we got it solve. Turbo Tax is excellent.
Date published: 2021-02-18
Rated 5 out of 5 by from nice and simple It was not hard at all. I thought it was going to be complicated but was not. first time and I like will be doing this for no on.
Date published: 2021-02-18
Rated 2 out of 5 by from too many charges Disappointed in the way I was charged. A family member buys the software (Deluxe version) to share for $35 from Costco. I could not download the software because my operating system does not meet requirements (last year's software worked on same computer last year). So, I used the online version only to be charged $80. Tried calling customer service with this concern and the best they could offer was to request a refund for the software to pay for the online service...not a comparable exchange, plus the family member who purchased it still wants to use the software. Then, when I selected to pay using my refund, they wanted to charge me another $40! I missed the note about the additional charge the first time, but saw it the second time it came up and went back to change it. It's so sad that we have to pay money to get taxes completed and that TurboTax capitalizes on it at every turn to nickel and dime the working class!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax IS The Way To Go!!! Although taxes intimidate me due to lack of experience, TurboTax makes it extremely easy to file taxes! All I needed to do is answer the questions and then to make it easier, I called a representative. They guided me by sharing my screen, now that was fun and helpful!! The reps are awesome and very knowledgeable! Great experience!
Date published: 2021-02-18
Rated 5 out of 5 by from Just Great ! It was easier than I thought it would be. Glad I chose turbotax.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome service Great service. Thanks For helping me do my taxes I appreciate it
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15054
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service Great service, fast, reliable, tax experts answered all my questions in a timely manner.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Great product! Easy to use format and quite fast!!!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is great! I got all my questions answered. The responses I received were simple to understand and very helpful.
Date published: 2021-02-18
Rated 5 out of 5 by from Thank You I was having a hard time doing my taxes without help and with Turbo Tax it made it easier and helpful when I didn't understand something. Thank You. :)
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is Excellent I had a problem with my taxes. I talk to Customer Service. Carlos was very kind and professional. He help me work through the problem and we got it solve. Turbo Tax is excellent.
Date published: 2021-02-18
Rated 5 out of 5 by from nice and simple It was not hard at all. I thought it was going to be complicated but was not. first time and I like will be doing this for no on.
Date published: 2021-02-18
Rated 2 out of 5 by from too many charges Disappointed in the way I was charged. A family member buys the software (Deluxe version) to share for $35 from Costco. I could not download the software because my operating system does not meet requirements (last year's software worked on same computer last year). So, I used the online version only to be charged $80. Tried calling customer service with this concern and the best they could offer was to request a refund for the software to pay for the online service...not a comparable exchange, plus the family member who purchased it still wants to use the software. Then, when I selected to pay using my refund, they wanted to charge me another $40! I missed the note about the additional charge the first time, but saw it the second time it came up and went back to change it. It's so sad that we have to pay money to get taxes completed and that TurboTax capitalizes on it at every turn to nickel and dime the working class!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax IS The Way To Go!!! Although taxes intimidate me due to lack of experience, TurboTax makes it extremely easy to file taxes! All I needed to do is answer the questions and then to make it easier, I called a representative. They guided me by sharing my screen, now that was fun and helpful!! The reps are awesome and very knowledgeable! Great experience!
Date published: 2021-02-18
Rated 5 out of 5 by from Just Great ! It was easier than I thought it would be. Glad I chose turbotax.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome service Great service. Thanks For helping me do my taxes I appreciate it
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15054