TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Wrong advice from the experts Very bad experience. The experts told me I could download a software to claim later 2 of those dependents at the time. When I tried to do it after they received the social security number they told me that was not possible.
Date published: 2023-02-01
Rated 4 out of 5 by from good Overall the software is good. There were several items that should populate automatically that did not and I had to calculate myself. Finding certain things was a bit challenging too and going back to correct was confusing. There was a link that did not work on Pennsylvania's school taxing districts. I do have to compliment your folks: Lakesha, Bobbett, and Frank- their help was Excellent!
Date published: 2023-02-01
Rated 1 out of 5 by from Dont use TurboTax! waste of money My returns keep getting rejected by both Fed and State due to TurboTax not being able to deal with the MCTR refund. They show directions on what to click on but the items to click on are not listed on their menu (making directions worthless). I will submit my returns one last time. If it gets rejected again, I'm going to H&R Block.
Date published: 2023-02-01
Rated 5 out of 5 by from Great Service I have used Turbo Tax for the past six years and have had no complaints. Each year has had a smooth and easy procedure and have accurately completed my taxes.
Date published: 2023-02-01
Rated 5 out of 5 by from YAY Turbo Tax Easy to use. Good help mechanisms. I did in in less than 2 hours.
Date published: 2023-02-01
Rated 5 out of 5 by from tx questions was able to answer all questions without any issues
Date published: 2023-02-01
Rated 5 out of 5 by from Great experience Fast, easy to follow steps, maximum return. Highly recommend.
Date published: 2023-02-01
Rated 1 out of 5 by from Turbo Tax is Very Deceitful Turbo Tax makes people think they can file their taxes for free, however once you've gone through the whole process they force you to upgrade. Furthermore, they force you to share your tax information a number of other organizations.
Date published: 2023-02-01
Rated 4 out of 5 by from turbotax is good it gave me a headache but i have drugs and alcohol
Date published: 2023-02-01
Rated 2 out of 5 by from not the greatest customer service I took a picture of my w2 which was really strait forward. Then I hit a snag on my state taxes and it didn't me to input some information that I wasn't sure about so I called and the lady also didn't know what to do and had me input my wages again. which meant I went from owing nothing for owing exactly what I already paid in taxes, which didn't seem right. So I had to re do the whole thing to figure out what happened. I think i was able to fugue it out well see if I get audited. I don't blame her they just didn't train the service workers properly.
Date published: 2023-02-01
All TurboTax® Offerings Reviews - Page 1506
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Wrong advice from the experts Very bad experience. The experts told me I could download a software to claim later 2 of those dependents at the time. When I tried to do it after they received the social security number they told me that was not possible.
Date published: 2023-02-01
Rated 4 out of 5 by from good Overall the software is good. There were several items that should populate automatically that did not and I had to calculate myself. Finding certain things was a bit challenging too and going back to correct was confusing. There was a link that did not work on Pennsylvania's school taxing districts. I do have to compliment your folks: Lakesha, Bobbett, and Frank- their help was Excellent!
Date published: 2023-02-01
Rated 1 out of 5 by from Dont use TurboTax! waste of money My returns keep getting rejected by both Fed and State due to TurboTax not being able to deal with the MCTR refund. They show directions on what to click on but the items to click on are not listed on their menu (making directions worthless). I will submit my returns one last time. If it gets rejected again, I'm going to H&R Block.
Date published: 2023-02-01
Rated 5 out of 5 by from Great Service I have used Turbo Tax for the past six years and have had no complaints. Each year has had a smooth and easy procedure and have accurately completed my taxes.
Date published: 2023-02-01
Rated 5 out of 5 by from YAY Turbo Tax Easy to use. Good help mechanisms. I did in in less than 2 hours.
Date published: 2023-02-01
Rated 5 out of 5 by from tx questions was able to answer all questions without any issues
Date published: 2023-02-01
Rated 5 out of 5 by from Great experience Fast, easy to follow steps, maximum return. Highly recommend.
Date published: 2023-02-01
Rated 1 out of 5 by from Turbo Tax is Very Deceitful Turbo Tax makes people think they can file their taxes for free, however once you've gone through the whole process they force you to upgrade. Furthermore, they force you to share your tax information a number of other organizations.
Date published: 2023-02-01
Rated 4 out of 5 by from turbotax is good it gave me a headache but i have drugs and alcohol
Date published: 2023-02-01
Rated 2 out of 5 by from not the greatest customer service I took a picture of my w2 which was really strait forward. Then I hit a snag on my state taxes and it didn't me to input some information that I wasn't sure about so I called and the lady also didn't know what to do and had me input my wages again. which meant I went from owing nothing for owing exactly what I already paid in taxes, which didn't seem right. So I had to re do the whole thing to figure out what happened. I think i was able to fugue it out well see if I get audited. I don't blame her they just didn't train the service workers properly.
Date published: 2023-02-01
All TurboTax® Offerings Reviews - Page 1506