TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281593 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from too many charges Disappointed in the way I was charged. A family member buys the software (Deluxe version) to share for $35 from Costco. I could not download the software because my operating system does not meet requirements (last year's software worked on same computer last year). So, I used the online version only to be charged $80. Tried calling customer service with this concern and the best they could offer was to request a refund for the software to pay for the online service...not a comparable exchange, plus the family member who purchased it still wants to use the software. Then, when I selected to pay using my refund, they wanted to charge me another $40! I missed the note about the additional charge the first time, but saw it the second time it came up and went back to change it. It's so sad that we have to pay money to get taxes completed and that TurboTax capitalizes on it at every turn to nickel and dime the working class!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax IS The Way To Go!!! Although taxes intimidate me due to lack of experience, TurboTax makes it extremely easy to file taxes! All I needed to do is answer the questions and then to make it easier, I called a representative. They guided me by sharing my screen, now that was fun and helpful!! The reps are awesome and very knowledgeable! Great experience!
Date published: 2021-02-18
Rated 5 out of 5 by from Just Great ! It was easier than I thought it would be. Glad I chose turbotax.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome service Great service. Thanks For helping me do my taxes I appreciate it
Date published: 2021-02-18
Rated 5 out of 5 by from turbo Tax awesome tool Turbo Tax live experts were easy to talk to. They understood what I was asking and immediately help me resolve my issues.
Date published: 2021-02-18
Rated 5 out of 5 by from Great experience! Being the first time I completed this on my own, I am very pleased with turbo tax & their tax professionals. Just like friends & family said the turbo tax family is a great help when you need it,
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is awesome and easy to use I fully recommend using this app, makes everything so easy and simple to do. Never had a problem and have always had a good feeling about this app.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is reliable This is my second year with turbo tax. I have had no issues and its been fast and super easy to file my federal and state taxes. Highly recommend!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great Thank you all for everything I really appreciate your advice, help, time, and services
Date published: 2021-02-18
Rated 5 out of 5 by from Great Really helpful all the way through. Never once was I confused or frustrated with filing. I Recommend 6 Stars
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15050
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from too many charges Disappointed in the way I was charged. A family member buys the software (Deluxe version) to share for $35 from Costco. I could not download the software because my operating system does not meet requirements (last year's software worked on same computer last year). So, I used the online version only to be charged $80. Tried calling customer service with this concern and the best they could offer was to request a refund for the software to pay for the online service...not a comparable exchange, plus the family member who purchased it still wants to use the software. Then, when I selected to pay using my refund, they wanted to charge me another $40! I missed the note about the additional charge the first time, but saw it the second time it came up and went back to change it. It's so sad that we have to pay money to get taxes completed and that TurboTax capitalizes on it at every turn to nickel and dime the working class!
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax IS The Way To Go!!! Although taxes intimidate me due to lack of experience, TurboTax makes it extremely easy to file taxes! All I needed to do is answer the questions and then to make it easier, I called a representative. They guided me by sharing my screen, now that was fun and helpful!! The reps are awesome and very knowledgeable! Great experience!
Date published: 2021-02-18
Rated 5 out of 5 by from Just Great ! It was easier than I thought it would be. Glad I chose turbotax.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome service Great service. Thanks For helping me do my taxes I appreciate it
Date published: 2021-02-18
Rated 5 out of 5 by from turbo Tax awesome tool Turbo Tax live experts were easy to talk to. They understood what I was asking and immediately help me resolve my issues.
Date published: 2021-02-18
Rated 5 out of 5 by from Great experience! Being the first time I completed this on my own, I am very pleased with turbo tax & their tax professionals. Just like friends & family said the turbo tax family is a great help when you need it,
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is awesome and easy to use I fully recommend using this app, makes everything so easy and simple to do. Never had a problem and have always had a good feeling about this app.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is reliable This is my second year with turbo tax. I have had no issues and its been fast and super easy to file my federal and state taxes. Highly recommend!!
Date published: 2021-02-18
Rated 5 out of 5 by from Great Thank you all for everything I really appreciate your advice, help, time, and services
Date published: 2021-02-18
Rated 5 out of 5 by from Great Really helpful all the way through. Never once was I confused or frustrated with filing. I Recommend 6 Stars
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 15050