TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is super easy and super fast!! I did speak to a Turbo Tax live Expert and it was really simple. My wait time was under 3 minutes. My question was answered and he got me on my way to finish my tax return.
Date published: 2022-02-22
Rated 4 out of 5 by from TurboTax makes filing simple TurboTax's wizard walks you through the process quickly and easily. Great tool for my simple returns. When I had questions, the prompts helped to answer them quickly.
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax is Easy Turbo Tax is very easy to use. The only problem I have is when everything is said and done Turbo Tax somehow sneaks in another fee. Granted they are not large amounts, but they add up when there are multiple
Date published: 2022-02-22
Rated 2 out of 5 by from TurboTax will need to review their Web Site For the consecutive sixth year, I file my taxes using TurboTax but since 2019 I have become more dissatisfied each year and doubt I will use it again. In 2019, due to deficiencies of the site, which should have warned me, my return was sent without entering the 1095-A data, so I had to wait a month and make a rectification of my return, taking longer to receive the return. In 2020, already warned, I did not finish until I had included everything. But I wasted a lot of time putting in the itemized deductions, only to receive at the end the recommendation to use the standard deductions. This year, almost everything went well, but I had to make the itemized deductions again, due to the purchase of a Van in 2021. In the end, the site ask me if I want a specialist to clarify any doubts (with the warning that is included in the price). The "question" cost me 77 dollars!!!. At no time did I select the TurboTax Live Max option and I only found out the price after I placed my card and the payment was made. I FILLED OUT ALL THE FORMS BY MYSELF, AND I NEVER SELECTED THAT OPTION. Your specialist Kathleen tried to solve the problem, for half an hour. She seems like she couldn't get a proper answer and she just ended the call. With this "mistake" I lost 56% of my return, paying for a "Live" service I didn't use. Next year I will use the IRS website (for free) to fill out my taxes and I WILL NEVER RECOMMEND ANYONE TO USE TURBOTAX!!! I know many companies in the US don't mind losing customers, but don't count me as a TurboTax customer anymore.
Date published: 2022-02-22
Rated 5 out of 5 by from Very user friendly I really didn't think I'd be able to do my taxes on my own, but they could not have made it any easier.
Date published: 2022-02-22
Rated 4 out of 5 by from TurboTax is great It was very easy and very helpful. I could not have had a more enjoyable time filing my taxes
Date published: 2022-02-22
Rated 5 out of 5 by from WORKS FOR ME!! THANKS FOR MAKING MY FILING SIMPLE, ACCURATE AND TIMELY
Date published: 2022-02-22
Rated 5 out of 5 by from I love Turbo tax Turbo tax was fast, easy, and great to use. I will use this site again.
Date published: 2022-02-22
Rated 5 out of 5 by from Excellent ease of use Have been using for 2 years now- very easy even with the free version- helpful tips - saves me money on filing
Date published: 2022-02-22
Rated 4 out of 5 by from Great Value for Service Provided My only complaint is that I'd like things to be more explicit than they are - I have a lot of questions and sometimes the extra information isn't as in depth as I'd like. It seems to get me better refunds than my parents' CPA though, so I'm impressed.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 15004
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is super easy and super fast!! I did speak to a Turbo Tax live Expert and it was really simple. My wait time was under 3 minutes. My question was answered and he got me on my way to finish my tax return.
Date published: 2022-02-22
Rated 4 out of 5 by from TurboTax makes filing simple TurboTax's wizard walks you through the process quickly and easily. Great tool for my simple returns. When I had questions, the prompts helped to answer them quickly.
Date published: 2022-02-22
Rated 3 out of 5 by from Turbo Tax is Easy Turbo Tax is very easy to use. The only problem I have is when everything is said and done Turbo Tax somehow sneaks in another fee. Granted they are not large amounts, but they add up when there are multiple
Date published: 2022-02-22
Rated 2 out of 5 by from TurboTax will need to review their Web Site For the consecutive sixth year, I file my taxes using TurboTax but since 2019 I have become more dissatisfied each year and doubt I will use it again. In 2019, due to deficiencies of the site, which should have warned me, my return was sent without entering the 1095-A data, so I had to wait a month and make a rectification of my return, taking longer to receive the return. In 2020, already warned, I did not finish until I had included everything. But I wasted a lot of time putting in the itemized deductions, only to receive at the end the recommendation to use the standard deductions. This year, almost everything went well, but I had to make the itemized deductions again, due to the purchase of a Van in 2021. In the end, the site ask me if I want a specialist to clarify any doubts (with the warning that is included in the price). The "question" cost me 77 dollars!!!. At no time did I select the TurboTax Live Max option and I only found out the price after I placed my card and the payment was made. I FILLED OUT ALL THE FORMS BY MYSELF, AND I NEVER SELECTED THAT OPTION. Your specialist Kathleen tried to solve the problem, for half an hour. She seems like she couldn't get a proper answer and she just ended the call. With this "mistake" I lost 56% of my return, paying for a "Live" service I didn't use. Next year I will use the IRS website (for free) to fill out my taxes and I WILL NEVER RECOMMEND ANYONE TO USE TURBOTAX!!! I know many companies in the US don't mind losing customers, but don't count me as a TurboTax customer anymore.
Date published: 2022-02-22
Rated 5 out of 5 by from Very user friendly I really didn't think I'd be able to do my taxes on my own, but they could not have made it any easier.
Date published: 2022-02-22
Rated 4 out of 5 by from TurboTax is great It was very easy and very helpful. I could not have had a more enjoyable time filing my taxes
Date published: 2022-02-22
Rated 5 out of 5 by from WORKS FOR ME!! THANKS FOR MAKING MY FILING SIMPLE, ACCURATE AND TIMELY
Date published: 2022-02-22
Rated 5 out of 5 by from I love Turbo tax Turbo tax was fast, easy, and great to use. I will use this site again.
Date published: 2022-02-22
Rated 5 out of 5 by from Excellent ease of use Have been using for 2 years now- very easy even with the free version- helpful tips - saves me money on filing
Date published: 2022-02-22
Rated 4 out of 5 by from Great Value for Service Provided My only complaint is that I'd like things to be more explicit than they are - I have a lot of questions and sometimes the extra information isn't as in depth as I'd like. It seems to get me better refunds than my parents' CPA though, so I'm impressed.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 15004