TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Student
Rated 1 out of 5 by from Turbo tax should be actually free It has a bunch of tricks where it will have advertisement saying "free" but needed to buy the delux.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax - Can't go wrong TurboTax provides me with great instructions, and accounts for so many scenarios, which gives me a ton of confidence in this tax software!
Date published: 2021-05-13
Rated 3 out of 5 by from Using for Years This is the first time I bought the software and it said it came with 1 free state tax return. and then made me pay for it...
Date published: 2021-05-13
Rated 5 out of 5 by from It was great. Very easy to use and extremely helpful. First time using it and will definitely use it next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love it! I love how easy it is to go through all the steps. It's also easy to navigate back to check on things. The only issue I had was that I usually use the free edition and didn't qualify for it this year, but even when I was on the main site every time I logged in it went straight to the free file. It took me quite a while to figure my way into the paid edition. I could have free filed at other sites, but I really like the convenience of Turbo Tax.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is GREAT!! Even though we had to wait on a call back; it was worth the wait. The that helped us was very knowledgeable and helped us to work out the problem and continued on to file our taxes.
Date published: 2021-05-13
Rated 1 out of 5 by from The App is so much worse than the website The app is cheaper than the website for some reason and allows for multiple users, so I went this route this year. It poorly syncs with the website. I had to manually enter so much old information from previous years that it became stressful. The app is also poorly streamlined so if you revisit an old section to change something, it prompts you to go through the subsequent steps all over again. It's obnoxious. App needs a huge overhaul to make it more like the website. It's sooooooo bad.
Date published: 2021-05-13
Rated 5 out of 5 by from LOVE TURBOTAX THE DOWNLOAD WAS EASY AND THE PHONE REPRESENTATIVE WAS EXTREMELY HELPFUL.
Date published: 2021-05-13
Rated 5 out of 5 by from Much better than a CPA Turbotax walks you through every possible senario, unlike the CPA I utilized last year.
Date published: 2021-05-13
Rated 3 out of 5 by from Decent; expected less bugs from a $100 product Decent, worked mostly as expected. Two bugs that I had to deal with - 1. Blank 1099-INT box (state tax withheld). Was prompted and flagged at least 20 times before I put zero and filed. While I get prompting users, the software should have capabilities to translate the scanned document. 2. The process of entering multiple mortgage statements - It is ridiculous that a user is expected to add multiple documents, when it should be straightforward to add numbers from multiple documents.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1499
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo tax should be actually free It has a bunch of tricks where it will have advertisement saying "free" but needed to buy the delux.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax - Can't go wrong TurboTax provides me with great instructions, and accounts for so many scenarios, which gives me a ton of confidence in this tax software!
Date published: 2021-05-13
Rated 3 out of 5 by from Using for Years This is the first time I bought the software and it said it came with 1 free state tax return. and then made me pay for it...
Date published: 2021-05-13
Rated 5 out of 5 by from It was great. Very easy to use and extremely helpful. First time using it and will definitely use it next year.
Date published: 2021-05-13
Rated 5 out of 5 by from Love it! I love how easy it is to go through all the steps. It's also easy to navigate back to check on things. The only issue I had was that I usually use the free edition and didn't qualify for it this year, but even when I was on the main site every time I logged in it went straight to the free file. It took me quite a while to figure my way into the paid edition. I could have free filed at other sites, but I really like the convenience of Turbo Tax.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is GREAT!! Even though we had to wait on a call back; it was worth the wait. The that helped us was very knowledgeable and helped us to work out the problem and continued on to file our taxes.
Date published: 2021-05-13
Rated 1 out of 5 by from The App is so much worse than the website The app is cheaper than the website for some reason and allows for multiple users, so I went this route this year. It poorly syncs with the website. I had to manually enter so much old information from previous years that it became stressful. The app is also poorly streamlined so if you revisit an old section to change something, it prompts you to go through the subsequent steps all over again. It's obnoxious. App needs a huge overhaul to make it more like the website. It's sooooooo bad.
Date published: 2021-05-13
Rated 5 out of 5 by from LOVE TURBOTAX THE DOWNLOAD WAS EASY AND THE PHONE REPRESENTATIVE WAS EXTREMELY HELPFUL.
Date published: 2021-05-13
Rated 5 out of 5 by from Much better than a CPA Turbotax walks you through every possible senario, unlike the CPA I utilized last year.
Date published: 2021-05-13
Rated 3 out of 5 by from Decent; expected less bugs from a $100 product Decent, worked mostly as expected. Two bugs that I had to deal with - 1. Blank 1099-INT box (state tax withheld). Was prompted and flagged at least 20 times before I put zero and filed. While I get prompting users, the software should have capabilities to translate the scanned document. 2. The process of entering multiple mortgage statements - It is ridiculous that a user is expected to add multiple documents, when it should be straightforward to add numbers from multiple documents.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1499