TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Accounts Payable Specialist I had to go through it a few times as I always had my taxes completed by an accountant.
Date published: 2021-02-17
Rated 3 out of 5 by from turbo tax help is not great. the person on the phone was very good, however his go to person was terrible. MY problem was resolved after 30 min wait for additional help which never came. The person on the phone worked with me to get resolution, and stayed with it thru completion.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Excellent My tax return is hard because I am a retired Railroad employee but was not to bad with Turbo Tax.
Date published: 2021-02-17
Rated 2 out of 5 by from Charged for paying with my refund. I dont like the fact im being charged to pay for turbo tax services if I choose to pay out of my federal return. I dont mind to pay to do my own taxes but another amount to have it come out of my federal is ridiculous.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Awesome! I love to use Turbo Tax is is so easy! It gets me the most refund.
Date published: 2021-02-17
Rated 4 out of 5 by from It's my 4th year and haven't had any problems! Turbo tax has maintained a open door policy for any questions I have had. Providing simple answers making it easy for anyone to understand even the most confusing tax issues.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax 2021 Turbo Tax efile makes filing my taxes so easy with all the up to date forms and ways to complete them.
Date published: 2021-02-17
Rated 5 out of 5 by from great loved it liked it made my world shake cant do without it
Date published: 2021-02-17
Rated 1 out of 5 by from TurboTax and its Hidden Fees You'd think you're getting the FREE version, but after you put in your info at the very end, they hit you with over $100 in fees. I don't recommend.
Date published: 2021-02-17
Rated 4 out of 5 by from Good product. needs some improvements The experience was generally good. Some recommendations: revamp your estimated taxes set-up. This should be very simple for the user to manipulate the final number. As you have it, you have to 'back' and 'next' through many screens. And you have the 'do not file' marker. Your representative recommended we just down load a blank form from IRS. But it is nice having it filled out by TT. An improvement is needed on school expenses 1098T. This should be entered by the user early in the process. Otherwise, your software continually says - your scholarship is taxable, your 1099 education savings is taxable. Etc. Which it should not be. Confusing. The software should allow e-file for people who claim safe-harbor. Other software allows e-filing. Printing 60 pages and putting in the mail is a PITA and is a waste of resources.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 14978
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Accounts Payable Specialist I had to go through it a few times as I always had my taxes completed by an accountant.
Date published: 2021-02-17
Rated 3 out of 5 by from turbo tax help is not great. the person on the phone was very good, however his go to person was terrible. MY problem was resolved after 30 min wait for additional help which never came. The person on the phone worked with me to get resolution, and stayed with it thru completion.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Excellent My tax return is hard because I am a retired Railroad employee but was not to bad with Turbo Tax.
Date published: 2021-02-17
Rated 2 out of 5 by from Charged for paying with my refund. I dont like the fact im being charged to pay for turbo tax services if I choose to pay out of my federal return. I dont mind to pay to do my own taxes but another amount to have it come out of my federal is ridiculous.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is Awesome! I love to use Turbo Tax is is so easy! It gets me the most refund.
Date published: 2021-02-17
Rated 4 out of 5 by from It's my 4th year and haven't had any problems! Turbo tax has maintained a open door policy for any questions I have had. Providing simple answers making it easy for anyone to understand even the most confusing tax issues.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax 2021 Turbo Tax efile makes filing my taxes so easy with all the up to date forms and ways to complete them.
Date published: 2021-02-17
Rated 5 out of 5 by from great loved it liked it made my world shake cant do without it
Date published: 2021-02-17
Rated 1 out of 5 by from TurboTax and its Hidden Fees You'd think you're getting the FREE version, but after you put in your info at the very end, they hit you with over $100 in fees. I don't recommend.
Date published: 2021-02-17
Rated 4 out of 5 by from Good product. needs some improvements The experience was generally good. Some recommendations: revamp your estimated taxes set-up. This should be very simple for the user to manipulate the final number. As you have it, you have to 'back' and 'next' through many screens. And you have the 'do not file' marker. Your representative recommended we just down load a blank form from IRS. But it is nice having it filled out by TT. An improvement is needed on school expenses 1098T. This should be entered by the user early in the process. Otherwise, your software continually says - your scholarship is taxable, your 1099 education savings is taxable. Etc. Which it should not be. Confusing. The software should allow e-file for people who claim safe-harbor. Other software allows e-filing. Printing 60 pages and putting in the mail is a PITA and is a waste of resources.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 14978