TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Makes filing simple every time This is my 4th year using TurboTax and I have no complaints, it eliminates the need to pay anyone to help you file. If you have a business it can always benefit you from doing your research, but as for me it's easy and simple
Date published: 2021-02-18
Rated 5 out of 5 by from Great assistant when requested I had concerns and were answered in a fast and timely manner.
Date published: 2021-02-18
Rated 3 out of 5 by from Turbo Tax was a disappointment I gave Turbo Tax a previous review that was one star. I had problems with the program and reached out to your experts for help. They couldn't resolve the problem with the time I had available, therefore I gave Turbo Tax a very low rating. However, I later received an email that had the solution, so I was able to complete my return. I'm now giving you an average rating because I shouldn't have had problems in the first place. Tax time is a very troubling time to start with, and after paying $160 for what should be a proven software, I should not experience software glitches. Please improve on your software or I will look elsewhere next year.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is a great product! It walked me through each section and really helped with every aspect of filing my tax return!
Date published: 2021-02-18
Rated 5 out of 5 by from Excellent Service Very user friendly, quick and easy to file. Great product and affordable.
Date published: 2021-02-18
Rated 5 out of 5 by from It couldn't have been any easier I tried using a different site that I got from the IRS boy oh boy they made me jump through hoops kept saying errors errors errors I finally got tired of it and tried TurboTax I was done in 10 minutes instead of the 4 hours I had spent on the other side
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax wins again turbo tax helped me alot this is my first time of doing taxes made errors but turbo tax was right there and I think we did it
Date published: 2021-02-18
Rated 1 out of 5 by from Very unsatisfied this year 1st of all I selected the free return option, then i upgraded to the $30 plan but at the end you all added another $40 with out explaining why. 2nd you all had me enter in a W2 twice which cut my refund in half and only because i went back to double check did i find out what the issue was. I will not be using TurboTax next year!
Date published: 2021-02-18
Rated 5 out of 5 by from Great product! Very easy to use and navigate. Been using TurboTax for years, and still been able to get everything I need covered.
Date published: 2021-02-18
Rated 3 out of 5 by from disappointed I have been using Turbo Tax to file my returns for over 20 years this the first time I have had problems with the program and the explanations of what need to be done. First because I filed by mails last year (I had to Pay) my return was rejected because my 2019 AGI did not coordinate with what was on file with the IRS . I had to research the blog before i figured what to do a simple change to the filing instructions addressing the situation would have helped. Then I my Montana state return was rejected because the program used my 2020 Federal return to populate the amount of my 2019 state refund. and it took me several tries to it figure out as the review program did not catch the error.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14959
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes filing simple every time This is my 4th year using TurboTax and I have no complaints, it eliminates the need to pay anyone to help you file. If you have a business it can always benefit you from doing your research, but as for me it's easy and simple
Date published: 2021-02-18
Rated 5 out of 5 by from Great assistant when requested I had concerns and were answered in a fast and timely manner.
Date published: 2021-02-18
Rated 3 out of 5 by from Turbo Tax was a disappointment I gave Turbo Tax a previous review that was one star. I had problems with the program and reached out to your experts for help. They couldn't resolve the problem with the time I had available, therefore I gave Turbo Tax a very low rating. However, I later received an email that had the solution, so I was able to complete my return. I'm now giving you an average rating because I shouldn't have had problems in the first place. Tax time is a very troubling time to start with, and after paying $160 for what should be a proven software, I should not experience software glitches. Please improve on your software or I will look elsewhere next year.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is a great product! It walked me through each section and really helped with every aspect of filing my tax return!
Date published: 2021-02-18
Rated 5 out of 5 by from Excellent Service Very user friendly, quick and easy to file. Great product and affordable.
Date published: 2021-02-18
Rated 5 out of 5 by from It couldn't have been any easier I tried using a different site that I got from the IRS boy oh boy they made me jump through hoops kept saying errors errors errors I finally got tired of it and tried TurboTax I was done in 10 minutes instead of the 4 hours I had spent on the other side
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax wins again turbo tax helped me alot this is my first time of doing taxes made errors but turbo tax was right there and I think we did it
Date published: 2021-02-18
Rated 1 out of 5 by from Very unsatisfied this year 1st of all I selected the free return option, then i upgraded to the $30 plan but at the end you all added another $40 with out explaining why. 2nd you all had me enter in a W2 twice which cut my refund in half and only because i went back to double check did i find out what the issue was. I will not be using TurboTax next year!
Date published: 2021-02-18
Rated 5 out of 5 by from Great product! Very easy to use and navigate. Been using TurboTax for years, and still been able to get everything I need covered.
Date published: 2021-02-18
Rated 3 out of 5 by from disappointed I have been using Turbo Tax to file my returns for over 20 years this the first time I have had problems with the program and the explanations of what need to be done. First because I filed by mails last year (I had to Pay) my return was rejected because my 2019 AGI did not coordinate with what was on file with the IRS . I had to research the blog before i figured what to do a simple change to the filing instructions addressing the situation would have helped. Then I my Montana state return was rejected because the program used my 2020 Federal return to populate the amount of my 2019 state refund. and it took me several tries to it figure out as the review program did not catch the error.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 14959