TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 4 out of 5 by from Turbotax is sexist It's really annoying that Turbotax assumes my husband prepares the taxes so always addresses him by name. I have always prepared our taxes and find this insulting.
Date published: 2021-05-14
Rated 2 out of 5 by from Don't know what happened to you guys I don't know what happened at Turbo Tax this year. It's like you old staff all jumped off a cliff and there are a bunch of newbies running the place. The program has a bunch of what I call oopses. Its not as straight forward as before. And God forbid if you want to open up your TT from a prior year, even tho the program is on the hard drive from then. I'm not thinking I will ever use TT again, even though I have used it for many, many years. You need to go back to the ease and friendliness of using the program.
Date published: 2021-05-14
Rated 4 out of 5 by from Christian return Live experts were awesome. Had to connect several times due to program issues with home mortgage deduction. Needs update. Some people would not understand the problem.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is awesome, always help me.... I have used them the last couple of years and they are always helping me and telling me great ways to make my business better love them.. Thank you so much..
Date published: 2021-05-14
Rated 4 out of 5 by from Used to LOVE it... Filing taxes is a great experience with TT until you get to the end. After paying for e-filing of my state taxes, it wanted me to pay again. I followed the directions for getting the product restored to no avail and finally called for in-person support. The prompts are not helpful, finally got to a rep (who seemed distracted, like she might have been handling multiple calls). After explaining the problem, she needed to consult with a colleague aaand I was disconnected. Tried to restore the product a few more times, no luck. Checked my Visa account and the charge is there pending. Tried the in-person support again, this time the prompts were even more frustrating. While I was waiting for a rep, I tried ONE MORE TIME for the online restore, and the product was finally there. Like I said, I used to love the process as much as one can love filing taxes, but this left me less than satisfied. What did you change on the backend, TT? And your in-person support needs help.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to use and accurate! TurboTax is easy to use and helps you think of all the possible deductions!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax makes it easy. Get it Done! turboTax is so easy to use. the best part is filing on online for free.
Date published: 2021-05-14
Rated 5 out of 5 by from I mean, taxes are NOT easy - but this is helpful! I've used tt for several years now - it makes an extremely complex process a lot easier and more intuitive - I like using the guided method (even though I've done my own for years) because I like knowing I didn't skip over anything - once you've done your own taxes for a single year, the process is much the same the next year (given similar life events) - while never easy, you should have comfort and familiarity with everything.
Date published: 2021-05-14
Rated 5 out of 5 by from Fast and Easy Been using TurboTax for years and the more I use it the faster and easier it is.
Date published: 2021-05-14
Rated 5 out of 5 by from Convenient and easy Good experience. However, my first attempt to efile a couple of months ago was unsuccessful. I never understood why. This time it seems to have worked.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1496
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is sexist It's really annoying that Turbotax assumes my husband prepares the taxes so always addresses him by name. I have always prepared our taxes and find this insulting.
Date published: 2021-05-14
Rated 2 out of 5 by from Don't know what happened to you guys I don't know what happened at Turbo Tax this year. It's like you old staff all jumped off a cliff and there are a bunch of newbies running the place. The program has a bunch of what I call oopses. Its not as straight forward as before. And God forbid if you want to open up your TT from a prior year, even tho the program is on the hard drive from then. I'm not thinking I will ever use TT again, even though I have used it for many, many years. You need to go back to the ease and friendliness of using the program.
Date published: 2021-05-14
Rated 4 out of 5 by from Christian return Live experts were awesome. Had to connect several times due to program issues with home mortgage deduction. Needs update. Some people would not understand the problem.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is awesome, always help me.... I have used them the last couple of years and they are always helping me and telling me great ways to make my business better love them.. Thank you so much..
Date published: 2021-05-14
Rated 4 out of 5 by from Used to LOVE it... Filing taxes is a great experience with TT until you get to the end. After paying for e-filing of my state taxes, it wanted me to pay again. I followed the directions for getting the product restored to no avail and finally called for in-person support. The prompts are not helpful, finally got to a rep (who seemed distracted, like she might have been handling multiple calls). After explaining the problem, she needed to consult with a colleague aaand I was disconnected. Tried to restore the product a few more times, no luck. Checked my Visa account and the charge is there pending. Tried the in-person support again, this time the prompts were even more frustrating. While I was waiting for a rep, I tried ONE MORE TIME for the online restore, and the product was finally there. Like I said, I used to love the process as much as one can love filing taxes, but this left me less than satisfied. What did you change on the backend, TT? And your in-person support needs help.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to use and accurate! TurboTax is easy to use and helps you think of all the possible deductions!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax makes it easy. Get it Done! turboTax is so easy to use. the best part is filing on online for free.
Date published: 2021-05-14
Rated 5 out of 5 by from I mean, taxes are NOT easy - but this is helpful! I've used tt for several years now - it makes an extremely complex process a lot easier and more intuitive - I like using the guided method (even though I've done my own for years) because I like knowing I didn't skip over anything - once you've done your own taxes for a single year, the process is much the same the next year (given similar life events) - while never easy, you should have comfort and familiarity with everything.
Date published: 2021-05-14
Rated 5 out of 5 by from Fast and Easy Been using TurboTax for years and the more I use it the faster and easier it is.
Date published: 2021-05-14
Rated 5 out of 5 by from Convenient and easy Good experience. However, my first attempt to efile a couple of months ago was unsuccessful. I never understood why. This time it seems to have worked.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1496