TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from My first and it is so much easy I am new and this is my first time filing and turbo tax made it easy for me
Date published: 2021-02-17
Rated 5 out of 5 by from Long time user!!! I have used Turbo Tax for over 30 years (prob more) without a single error. Will continue with this product!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome program My assistant was very knowledgeable and cared about my concerns
Date published: 2021-02-17
Rated 5 out of 5 by from Quick, Convenient & Simple! Turbo Tax made filing much easier! I was very pleased with the way the W2s were entered. You put in very little information, and the rest is uploaded!
Date published: 2021-02-17
Rated 1 out of 5 by from Worst Customer Service ever I was very confused how to delete a form and because my return was already "registered" I wasn't able to just restart. I sat on hold for over an hour which was fine because its tax season. When the representative answered, I informed her I just wanted to start over, she said no you're registered. I said undo it, she said no. She then told me to google it (obviously I already had) and then put me on hold again. I've never heard so much attitude from someone in "customer service". Cherry on the sundae was when she hung up. Thanks TurboTax for make my 2020 taxes every bit as awful as the year itself.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is the Best Very easy. I’ve been using Turbo Tax for years and I never had an issue
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax does it again! as we have over 30 plus years, we are using Turbo Tax to produce our Federal and State Income Tax reporting. Each year Turbo Tax has gotten simpler and better. Great application for our small real estate business.
Date published: 2021-02-17
Rated 3 out of 5 by from TurboTax Review I've filed my taxes with TurboTax for several years. There were a few issues with the review portion which suggested I needed to update information. This was incorrect and the return was correct the first time. Additionally, the fees to file state and federal taxes are much higher this year. I was unaware of these changes.
Date published: 2021-02-17
Rated 4 out of 5 by from easy to use Never get much of a refund. Sometimes wonder if there are things missing that could help me save money. Paying to file your state taxes should not be when I pay for the service Turbo Tax any way.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is still the best! Very clear instructions. So happy they can transfer your old data from last year's TTax. Online help clarified stimulus check refund. Only a short 3-4 minute wait for return phone call! Long time user and will return again!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 14950
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My first and it is so much easy I am new and this is my first time filing and turbo tax made it easy for me
Date published: 2021-02-17
Rated 5 out of 5 by from Long time user!!! I have used Turbo Tax for over 30 years (prob more) without a single error. Will continue with this product!!!
Date published: 2021-02-17
Rated 5 out of 5 by from Awesome program My assistant was very knowledgeable and cared about my concerns
Date published: 2021-02-17
Rated 5 out of 5 by from Quick, Convenient & Simple! Turbo Tax made filing much easier! I was very pleased with the way the W2s were entered. You put in very little information, and the rest is uploaded!
Date published: 2021-02-17
Rated 1 out of 5 by from Worst Customer Service ever I was very confused how to delete a form and because my return was already "registered" I wasn't able to just restart. I sat on hold for over an hour which was fine because its tax season. When the representative answered, I informed her I just wanted to start over, she said no you're registered. I said undo it, she said no. She then told me to google it (obviously I already had) and then put me on hold again. I've never heard so much attitude from someone in "customer service". Cherry on the sundae was when she hung up. Thanks TurboTax for make my 2020 taxes every bit as awful as the year itself.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is the Best Very easy. I’ve been using Turbo Tax for years and I never had an issue
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax does it again! as we have over 30 plus years, we are using Turbo Tax to produce our Federal and State Income Tax reporting. Each year Turbo Tax has gotten simpler and better. Great application for our small real estate business.
Date published: 2021-02-17
Rated 3 out of 5 by from TurboTax Review I've filed my taxes with TurboTax for several years. There were a few issues with the review portion which suggested I needed to update information. This was incorrect and the return was correct the first time. Additionally, the fees to file state and federal taxes are much higher this year. I was unaware of these changes.
Date published: 2021-02-17
Rated 4 out of 5 by from easy to use Never get much of a refund. Sometimes wonder if there are things missing that could help me save money. Paying to file your state taxes should not be when I pay for the service Turbo Tax any way.
Date published: 2021-02-17
Rated 5 out of 5 by from TurboTax is still the best! Very clear instructions. So happy they can transfer your old data from last year's TTax. Online help clarified stimulus check refund. Only a short 3-4 minute wait for return phone call! Long time user and will return again!
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 14950